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Added 47 mins ago
AI
Now Hiring: Inside Sales Representative (CLOSED)
AdEasy Inc.
Winnipeg, MB
- Full-time
As an Inside Sales Representative at AdEasy, you will be in charge of securing and onboarding new business through inbound leads. It is essential that you are an outstanding communicator…
Added 47 mins ago
BI
Sales Representative- Entry Level
bisco industries
Dorval, QC
- Full-time
Support inside sales representatives and management in customer service and sales
Added 47 mins ago
V
Inside Sales Representative
Valinflo
Laval, QC
- Full-time
The Technical Inside Sales Representative is the first point of contact for customers on pricing requests, quotations, and order follow-up. The role requires a solid technical understanding…
Added 1 hour ago
WL
Inside Sales Expert - West
Weidmuller Ltd
Calgary, AB
- $60,000 to $70,000 CAD / year
- Full-time
The Inside Sales Expert is responsible for driving inside sales activities while working closely with Field Sales, Marketing, Client Relations, and Distribution Partners to support business…
Added 2 hours ago
GB
Inside Sales Representative
GENTEK BUILDING PRODUCTS LTD
Kitchener, ON
- $26 to $29 CAD / hour
- Full-time
As a Branch Inside Sales Support Representative, you are an essential part of the Gentek team. You will make sure our customers get the products and/or information they need and get them on…
Added 2 hours ago
EI
Inside Sales Representative - Automotive
EBlock Inc.
NB · NS · PE
- Full-time
Work closely with your Territory Sales Manager, and others in your territory, to quickly and efficiently work IF bids post sale day.
Added 2 hours ago
BC
Benefit Brow & Beauty Expert !
BENEFIT COSMETICS SERVICES
Brantford, ON
- $18.3 to $19.7 CAD / hour
- Part-time
Experience in a retail/customer service environment
Added 2 hours ago
BC
Benefit Brow & Beauty Expert !
BENEFIT COSMETICS SERVICES
Niagara Falls, ON
- $18.3 to $19.7 CAD / hour
- Part-time
Experience in a retail/customer service environment
Added 2 hours ago
BC
Benefit Brow & Beauty Expert !
BENEFIT COSMETICS SERVICES
Windsor, ON
- $18.3 to $19.7 CAD / hour
- Part-time
Experience in a retail/customer service environment
Added 2 hours ago
BC
Esthéticienne & Expert Beauté !
BENEFIT COSMETICS SERVICES
Vaudreuil-Dorion, QC
- $17.4 to $19.5 CAD / hour
- Full-time
Expérience dans un environnement de vente au détail ou de service à la clientèle
Added 2 hours ago
BC
Freelance Brow & Beauty Expert!
BENEFIT COSMETICS SERVICES
Guelph, ON · Kitchener, ON · Waterloo, ON
- $18.3 to $19.7 CAD / hour
- Temporary
Join us in our mission to empower individuals to look and feel their best, both inside and out. Discover how your unique talents can shine in a vibrant and inclusive environment at Benefit…
Added 2 hours ago
BC
Freelance Sales Advisor (Demo)
BENEFIT COSMETICS SERVICES
Sudbury, ON
- $18.3 to $19.7 CAD / hour
- Temporary
Benefit Canada is looking for a fabulous Freelance Sales Advisor to rock it at our Sudbury Shoppers Drug Mart!
Added 2 hours ago
AI
Service Porter - Tower Chrysler Dodge Jeep Ram
AutoCanada Inc.
Calgary, AB
- $15 to $17 CAD / hour
- Full-time
In this position, the Service Porter will be responsible for transporting customers as needed, cleaning the interior and exterior of vehicles owned by customers and those that will be…
Added 2 hours ago
Outside Sales
Next Supply
Vaughan, ON
Direct sourcing requests to the appropriate internal departments, including Inside Sales, Bid Specification, Project Management, and Heating.
Added 2 hours ago
NS
Hydronics Inside Sales
Next Supply
Vaughan, ON
- Full-time
As Hydronics Inside Sales, you will ensure that all customer orders (via phone, email, or fax) are processed promptly. This front-line customer service role is crucial to the sales cycle,…
Added 2 hours ago
NS
Outside Sales - Barrie Location
Next Supply
Barrie, ON
- Full-time
Direct sourcing requests to the appropriate internal departments, including Inside Sales, Bid Specification, Project Management, and Heating.
Added 2 hours ago
NS
Inside Sales Account Manager - Kitchener/Waterloo Area
Next Supply
Vaughan, ON
- Full-time
The Inside Sales - Account Manager enhances customer and co-worker experiences by being the key point of contact between Next and plumbing Contractors to grow the customer base and increase…
Added 2 hours ago
NS
Outside Sales - GTA Locations
Next Supply
Vaughan, ON
- Full-time
Direct sourcing requests to the appropriate internal departments, including Inside Sales, Bid Specification, Project Management, and Heating.
Added 2 hours ago
NS
Inside Sales
Next Supply
Vaughan, ON
- Full-time
The Inside Sales position enhances customer and co-worker experiences by delivering customer order support, providing timely product knowledge, collaborating across departments and…
Added 3 hours ago
HI
Technical Sales Manager
Hillmar Industries Ltd.
Delta, BC
- Full-time
We are seeking an experienced and strategic Director of Sales to lead and manage all sales functions. This role is responsible for directing both inside and outside sales teams, maintaining…
Added 4 hours ago
WC
Inside Sales Representative I
White Cap Canada
Abbotsford, BC
- Full-time
Responsible for facilitating the sales process to generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and…
Added 4 hours ago
K
Customer Success Manager
Klue
Remote, Canada
- $75,000 to $105,000 CAD / year
- Full-time
- Remote
Lead the Account Team. You own the account, which means owning the strategy and everyone working inside it. Win-Loss Researchers, PMAs, Sales, AI Solutions. You set the direction. They…
Added 5 hours ago
R
Branch Manager Advisor
RBC
Wawanesa, MB
- Full-time
Lead your team from the front, actively engaging clients inside and outside the branch, providing complex advice solutions and modelling key behaviors with an emphasis on teamwork to meet…
Added 5 hours ago
HS
Customer Service Representative / Inside Sales
Hercules SLR
NS · Dartmouth, NS
- Full-time
We are looking for a full time Customer Service Representative/Inside Sales to join our team in our Stellar Industrial branch located in Dartmouth, NS. Our ideal candidate will represent…
Added 5 hours ago
AC
Customer Account Manager
Aston Carter
Woodbridge, ON
- $70,000 to $100,000 CAD / year
- Full-time
Provide inside sales support, including quoting, order entry, and customer follow-up, to ensure timely responses and a professional customer experience.

Paymentus

Customer Service Representative

Richmond Hill, ON, Canada

$20 to $22 CAD / hour · Full-time

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Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2-3 years Call Center Experience
Working hours: 40 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Summary/Objective

The Customer Service Representative I is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting/etc.

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Supervisory Responsibility

This position does not have supervisory responsibility or direct reports.

Education and Experience

2-3 years Call Center Experience
Bachelor Degree a plus
Good organizational skills, knowledgeable in goal-setting practices
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Exceptional listening and analytical skills
Perception of customer support impact on basic business metrics
Must be able to effectively deal with people at all levels inside and outside of the Company
Ability to multitask and successfully operate in a fast-paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Bi-lingual a plus

Expected Hours

This is a full-time position requiring 40 hours per week with a rotating shift schedule

Each shift will be nine (9) hours with a 1-hour unpaid meal break and two paid 15-minute breaks. Your shifts may be scheduled during the following hours:
Monday to Friday from 8:00 AM – 12:00 AM midnight; and/or
Saturday to Sunday from 8:00 AM – 5:00 PM of Work

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and printers.

Physical Demands

The CSR I is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

Apply About employer

More about this job

Responsibilities

Process customer payments and respond to inquiries about payments, procedures, and troubleshooting through inbound and outbound calls. Follow call center scripts, provide professional customer support, and collaborate with internal teams to improve client satisfaction.

Requirements

The role asks for 2–3 years of call center experience; a bachelor’s degree is a plus, not a stated requirement. Candidates should have strong communication, listening, analytical, organizational, and customer service skills, be proficient with Microsoft Office, and be able to multitask and adapt in a fast-paced team environment.

Skills

Payment Processing
Customer Service
Call Center Operations
Verbal Communication
Written Communication
Interpersonal Communication
Active Listening
Analytical Skills
Organization
Goal Setting
Multitasking
Teamwork
Adaptability
Microsoft Word
Microsoft Excel
Customer Inquiry Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Payment Processing
Inbound Calls
Outbound Calls
Customer Inquiries
Troubleshooting
Call Center Scripts
Client Satisfaction
Customer Support
Operations
Marketing
Sales
Microsoft Office
Microsoft Word
Microsoft Excel
Goal Setting
Communication
Active Listening
Analytical Skills
Multitasking
Team Environment
Rotating Shifts
Financial Services
Software Development

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