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Added 1 min ago
WC
Outside Sales Representative - St Catharines, On
Wurth Canada
St. Catharines, ON
- $65,000 to $110,000 CAD / year
- Full-time
Comfort utilizing an iPad to access Microsoft suite, CRM system, and other software applications.is mandatory.
Added 1 min ago
AB
Client Data Analyst
AGA Benefit Solutions
Markham, ON
- Full-time
Excellent command of Microsoft Office suite, particularly Excel;
Added 1 min ago
RD
Software Developer & IT Systems Specialist
Randstad Digital
Milton, ON
- $80,000 to $100,000 CAD / year
- Full-time
Our client is seeking a highly adaptable, hands-on Software Developer & IT Systems Specialist to join our team in Milton. In this dynamic role, approximately 60% of your time will be…
Added 1 min ago
DE
Sr Operations Supervisor
DHL Express
Mount Hope, ON
- Full-time
Added 1 min ago
CA
Calibration Technician - Weekday Day Shift
Collins Aerospace
Oakville, ON
- Full-time
Added 1 min ago
OB
Investment Associate
Odlum Brown Limited
Vancouver, BC
- Full-time
Intermediate to advanced knowledge of Microsoft 365 with expertise in Excel
Added 1 min ago
CI
Microsoft Application Specialist – Contract
Compugen Inc
Orillia, ON
- Contract
…innovation initiatives involving corporate systems, ERP and Microsoft…
Added 1 min ago
CI
Microsoft Business Systems Analyst - Contract
Compugen Inc
Orillia, ON
- Contract
Position Overview: We are seeking a senior Microsoft-focused professional who combines strong hands-on technical capabilities with business analysis and technical leadership.
Added 1 min ago
V
VP - Banking IT Project Manager
Vertage
Montreal, QC
- Full-time
Added 1 min ago
JR
Spécialiste, Approvisionnement , R&D et Introduction de Nouveaux Produits / Specialist, Sourcing, R&D and New Product Introduction
Jubilant Radiopharma
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- Full-time
Excellente maîtrise des outils Microsoft Office (Word, Excel et PowerPoint).
Added 1 min ago
AU
Technician Trainee, Distribution Operations
Apex Utilities Inc.
Leduc, AB
- Full-time
Proficiency working with various computer software systems including Microsoft Office suite;
Added 1 min ago
AF
Senior Manager, SSU Finance (15 Month Term)
ATB Financial
Calgary, AB
- Contract
Added 1 min ago
AI
Scale Clerk
American Iron & Metal (AIM)
Levis, QC
- Full-time
Added 1 min ago
GC
Early-Career Scientist or Engineering Professional
Geosyntec Consultants
Kingston, ON
- Full-time
Added 1 min ago
P
Lead Developer/Application Architect - Contact Centre Space
Procom
Toronto, ON
- Contract
On behalf of our Banking client, Procom is searching for a Lead Developer/Application Architect for a 12 month contract role. This position is a hybrid position with 2 days onsite at our…
Added 1 min ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Solid computer skills (Microsoft Office Suite - Outlook, Excel and Word)
Added 1 min ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Experience with ERP systems (e.g. Microsoft Dynamics AX)
Added 1 min ago
VH
Operations Representative – Logistics
VIMY HR Consulting
Calgary, AB
- Full-time
Organization & Technical Skills: You can manage multiple priorities and deadlines in a fast-paced commercial environment and bring strong Microsoft Excel skills.
Added 1 min ago
MG
Business Analyst
Mobility Global
London, ON
- Full-time
Proficient Microsoft Office Suite user, especially in Excel and PowerPoint
Added 1 min ago
CH
Executive Assistant
Covenant Health Canada
AB · Edmonton, AB
- Full-time
Proficiency in using a variety of computer applications, including the MS Office Suite; Experience with Microsoft Teams, SharePoint, and Adobe Acrobat; Excellent verbal and written…
Added 1 min ago
GC
Early-Career Scientist or Engineering Professional
Geosyntec Consultants
Ottawa, ON
- Full-time
Added 1 min ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
Added 1 min ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Added 1 min ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Added 1 min ago
GC
Early-Career Scientist or Engineering Professional
Geosyntec Consultants
Toronto, ON
- Full-time

Paymentus

Customer Service Representative

Richmond Hill, ON, Canada

$20 to $22 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2-3 years Call Center Experience
Working hours: 40 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Summary/Objective

The Customer Service Representative I is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting/etc.

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Supervisory Responsibility

This position does not have supervisory responsibility or direct reports.

Education and Experience

2-3 years Call Center Experience
Bachelor Degree a plus
Good organizational skills, knowledgeable in goal-setting practices
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Exceptional listening and analytical skills
Perception of customer support impact on basic business metrics
Must be able to effectively deal with people at all levels inside and outside of the Company
Ability to multitask and successfully operate in a fast-paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Bi-lingual a plus

Expected Hours

This is a full-time position requiring 40 hours per week with a rotating shift schedule

Each shift will be nine (9) hours with a 1-hour unpaid meal break and two paid 15-minute breaks. Your shifts may be scheduled during the following hours:
Monday to Friday from 8:00 AM – 12:00 AM midnight; and/or
Saturday to Sunday from 8:00 AM – 5:00 PM of Work

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and printers.

Physical Demands

The CSR I is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

Apply About employer

More about this job

Responsibilities

Process customer payments and respond to inquiries about payments, procedures, and troubleshooting through inbound and outbound calls. Follow call center scripts, provide professional customer support, and collaborate with internal teams to improve client satisfaction.

Requirements

The role asks for 2–3 years of call center experience; a bachelor’s degree is a plus, not a stated requirement. Candidates should have strong communication, listening, analytical, organizational, and customer service skills, be proficient with Microsoft Office, and be able to multitask and adapt in a fast-paced team environment.

Skills

Payment Processing
Customer Service
Call Center Operations
Verbal Communication
Written Communication
Interpersonal Communication
Active Listening
Analytical Skills
Organization
Goal Setting
Multitasking
Teamwork
Adaptability
Microsoft Word
Microsoft Excel
Customer Inquiry Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Payment Processing
Inbound Calls
Outbound Calls
Customer Inquiries
Troubleshooting
Call Center Scripts
Client Satisfaction
Customer Support
Operations
Marketing
Sales
Microsoft Office
Microsoft Word
Microsoft Excel
Goal Setting
Communication
Active Listening
Analytical Skills
Multitasking
Team Environment
Rotating Shifts
Financial Services
Software Development

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