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Added 6 mins ago
EG
Talent & Culture Partner
Epic Group
Calgary, AB
- $70,000 to $80,000 CAD / year
- Full-time
Collaborate closely with the HR Operations & Compliance Specialist to support employee and manager needs with clarity and consistency.
Added 7 mins ago
B
Senior Manager, AI Strategy & Product Management
BMO
Toronto, ON · FCP
- Full-time
Develop quantitative business cases, value measurement frameworks, investment recommendations, and executive decision materials to support portfolio governance and funding decisions.
Added 37 mins ago
B
Senior Manager, AI Strategy & Product Management
BMO
Toronto, ON
- Full-time
Develop quantitative business cases, value measurement frameworks, investment recommendations, and executive decision materials to support portfolio governance and funding decisions.
Added 1 hour ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Sarnia, ON
…part of making this happen. As a temporary, on-call delivery agent (also known as a letter carrier), you’ll be the face of Canada Post in your community and make sure customers and…
Added 1 hour ago
B
Technologist Sr, Manufacturing Engineering
Bombardier
Montreal, QC
- Full-time
Support the various production challenges and other services related to composite parts or metal bonding on a daily basis. You and your team will have to react to situations coming from…
Added 1 hour ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $96,557 to $128,743 CAD / year
- Full-time
…future. This role is accountable for the hands-on design, build, support, and operations of the Working Capital Solutions group. The primary focus will be developing the Web applications…
Added 1 hour ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Calgary, AB
- $96,557 to $128,743 CAD / year
- Full-time
…future. This role is accountable for the hands-on design, build, support, and operations of the Working Capital Solutions group. The primary focus will be developing the Web applications…
Added 1 hour ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $96,557 to $128,743 CAD / year
- Full-time
…future. This role is accountable for the hands-on design, build, support, and operations of the Working Capital Solutions group. The primary focus will be developing the Web applications…
Added 1 hour ago
BC
Business System Analyst
BrainRidge Consulting
Toronto, ON
- Full-time
…technology behind them. You'll work closely with contact center operations, stakeholders, architects, developers, and delivery teams. You'll turn complex requirements for routing, IVR,…
Added 1 hour ago
P
Manager, Threat Hunting & Incident Response
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
Develop and deliver training and mentoring programs for level 2 senior security analysts to support relevant skills acquisition and certification maintenance.
Added 2 hours ago
PC
Internal Audit Senior Associate
PwC Canada
Toronto, ON
- Full-time
As a risk management generalist at PwC, you will provide advisory and practical support to teams across a wide range of specialist risk and compliance areas.
Added 2 hours ago
CI
Agent (12-month contract)
Cowan Insurance Group
Ottawa, ON
- Contract
Reporting to the Supervisor, Finance, the Support Agent will provide administrative and operational support through daily printing, document distribution, data entry, and related…
Added 2 hours ago
SL
Business Development Partner
Sun Life
Ajax, ON
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 2 hours ago
D
Client Financial Services Agent, Business
Desjardins
Quebec, QC · Caisse d'économie solidaire Desjardins
- Full-time
As a client financial services agent, you work closely with account managers. You provide personalized support to business members and clients, and you assist with business development…
Added 2 hours ago
Customer Service Agent
DSV
Innisfil, ON
SUMMARY The Customer Service Agent is responsible for carrying out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt…
Added 2 hours ago
GU
AI Agentic Systems & Automation Engineer
GenCore Utilities Ltd.
Markham, ON
- $100,000 to $140,000 CAD / year
- Full-time
…capabilities across the company's engineering and business…
Added 2 hours ago
WP
World Junior Hockey - Entertainment Agent
Westerner Park
Red Deer, AB
- Temporary
Through providing concourse support for guests, scanning tickets, or working in the box office, the Entertainment Agent plays a vital role in ensuring customer satisfaction and successful…
Added 2 hours ago
A
Reliability Planning Analyst (RPA)
Amentum
Toronto, ON · Markham, ON
- Full-time
Amentum is seeking a Reliability Planning Analyst I to support our team of multi-skilled technicians in a manufacturing, warehouse/distribution, and office environment.
Added 3 hours ago
AI
Senior Site Reliability Engineer - AEM - Content Delivery Network
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
…APIs behind the page. Capacity planning here is a financial operations discipline, not a server-sized…
Added 3 hours ago
CH
Housekeeping Attendant
Crescent Hotels & Resorts
AB · Edmonton, AB
- Part-time
Added 3 hours ago
CH
Guest Service Agent
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
As our Guest Service Agent, you will be working with our Front Desk team to provide excellent customer service to our guests. You will be checking guests in and out of their rooms, managing…
Added 3 hours ago
NB
Project Manager
National Bank of Canada
Montreal, QC
- Full-time
As a Project Manager in the Assisted Channels Operations Team at National Bank, you’ll coordinate the delivery of our technology projects and provide value. In this role, you’ll have a…
Added 3 hours ago
Assistant Manager, Income Processing - Asset Servicing (GWO)
Scotiabank
Toronto, ON
Contributes to the overall success of Income Processing within Global Wholesale Operations by providing functional leadership, operational oversight and subject-matter expertise across…
Added 3 hours ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Williams Lake, BC
Business Function: Delivery Agent or Letter Carrier
Added 3 hours ago
Agentic AI Architect, Kitchener, ON ( Hybrid)
Siemens
Kitchener, ON
We are seeking an Agentic AI Architect, to join Siemens Digital Industries Operations Software, to define the technical design of our Agentic AI platform and ensure the agent systems we…

Paymentus

Customer Service Representative

Richmond Hill, ON, Canada

$20 to $22 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2-3 years Call Center Experience
Working hours: 40 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Summary/Objective

The Customer Service Representative I is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting/etc.

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Supervisory Responsibility

This position does not have supervisory responsibility or direct reports.

Education and Experience

2-3 years Call Center Experience
Bachelor Degree a plus
Good organizational skills, knowledgeable in goal-setting practices
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Exceptional listening and analytical skills
Perception of customer support impact on basic business metrics
Must be able to effectively deal with people at all levels inside and outside of the Company
Ability to multitask and successfully operate in a fast-paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Bi-lingual a plus

Expected Hours

This is a full-time position requiring 40 hours per week with a rotating shift schedule

Each shift will be nine (9) hours with a 1-hour unpaid meal break and two paid 15-minute breaks. Your shifts may be scheduled during the following hours:
Monday to Friday from 8:00 AM – 12:00 AM midnight; and/or
Saturday to Sunday from 8:00 AM – 5:00 PM of Work

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and printers.

Physical Demands

The CSR I is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

Apply About employer

More about this job

Responsibilities

Process customer payments and respond to inquiries about payments, procedures, and troubleshooting through inbound and outbound calls. Follow call center scripts, provide professional customer support, and collaborate with internal teams to improve client satisfaction.

Requirements

The role asks for 2–3 years of call center experience; a bachelor’s degree is a plus, not a stated requirement. Candidates should have strong communication, listening, analytical, organizational, and customer service skills, be proficient with Microsoft Office, and be able to multitask and adapt in a fast-paced team environment.

Skills

Payment Processing
Customer Service
Call Center Operations
Verbal Communication
Written Communication
Interpersonal Communication
Active Listening
Analytical Skills
Organization
Goal Setting
Multitasking
Teamwork
Adaptability
Microsoft Word
Microsoft Excel
Customer Inquiry Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Payment Processing
Inbound Calls
Outbound Calls
Customer Inquiries
Troubleshooting
Call Center Scripts
Client Satisfaction
Customer Support
Operations
Marketing
Sales
Microsoft Office
Microsoft Word
Microsoft Excel
Goal Setting
Communication
Active Listening
Analytical Skills
Multitasking
Team Environment
Rotating Shifts
Financial Services
Software Development

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