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Added 10 mins ago
AI
Now Hiring: Client Advisor / Account Coordinator
AdEasy Inc.
Winnipeg, MB
- Full-time
Being an AdEasy Client Advisor means being responsible for developing sales and managing client accounts. Experience in client relationship management, a drive to find new opportunities for…
Added 10 mins ago
IW
Manager Compliance Tier 1
IG Wealth Management
Quebec, QC
- Full-time
…business practices, executes business review programs to monitor sales practices, manages client complaint resolution processes and conducts branch examination…
Added 10 mins ago
BI
Sales Representative- Entry Level
bisco industries
Dorval, QC
- Full-time
Establishing new sales opportunities in an exciting environment with both inside and outside sales responsibilities.
Added 10 mins ago
V
Inside Sales Representative
Valinflo
Laval, QC
- Full-time
- Work closely with outside sales and our assembly shop
Added 39 mins ago
AB
Media Sales Manager
Annex Business Media
Toronto, ON
- Full-time
Annex Business Media is looking for an ambitious, forward-thinking sales professional to help lead one of its agriculture media brands: Canadian Poultry. At Annex, we provide a…
Added 1 hour ago
AB
Media Sales Manager
Annex Business Media
Toronto, ON
- Full-time
Annex Business Media is looking for an ambitious, forward-thinking sales professional to help lead one of its longest-running media brands: Electronic Products and Technology (EP&T). At…
Added 1 hour ago
EI
Territory Sales Manager - Automotive
EBlock Inc.
Edmonton, AB
- $60,000 to $72,000 CAD / year
- Full-time
The Territory Sales Manager represents the company and manages relationships with customers. This role is focused on achieving targets and maintaining current relationships with dealerships…
Added 1 hour ago
WL
Technical Counter Sales Representative
Wainbee Limited
Cowichan 1, BC
- Full-time
As a Technical Counter Sales Representative, you're the first person our customers see and talk to. They come in with a problem - a hose that burst, a fitting that won't seal, a machine…
Added 1 hour ago
EI
Territory Sales Manager - Automotive
EBlock Inc.
Calgary, AB
- $60,000 to $72,000 CAD / year
- Full-time
Every vehicle that changes hands on EBlock started with a relationship - and as Territory Sales Manager, those relationships start with you. You'll be out with dealership decision-makers…
Added 1 hour ago
WM
Associate Director, Fundraising
Windmill Microlending
Calgary, AB · Toronto, ON
- $110,000 to $120,000 CAD / year
Flexibility to work outside of regular business hours due to meetings or events
Added 1 hour ago
CC
Bilingual Signature Programs, Relay For Life Youth Specialist
Canadian Cancer Society
NS
- Full-time
At least 1 – 2 years of customer service, fundraising, and/or sales experience.
Added 1 hour ago
BC
General Manager
BELFOR CANADA INC.
Collingwood, ON
- Up to $90,000 CAD / year
- Full-time
Cross-Functional Collaboration: Work closely with HR, Health & Safety, Marketing, Sales, and Finance to improve departmental performance and ensure compliance.
Added 1 hour ago
Outside Sales
Next Supply
Vaughan, ON
The Outside Sales Representative serves as the primary external point of contact for our customers, focusing on identifying and developing sales opportunities. This role is responsible for…
Added 1 hour ago
NS
Outside Sales - Barrie Location
Next Supply
Barrie, ON
- Full-time
The Outside Sales Representative serves as the primary external point of contact for our customers, focusing on identifying and developing sales opportunities. This role is responsible for…
Added 1 hour ago
NS
Outside Sales - GTA Locations
Next Supply
Vaughan, ON
- Full-time
The Outside Sales Representative is the primary external point of contact for customers. This position enhances customer and co-worker experiences while driving company success by fostering…
Added 2 hours ago
HARDGOODS - Sales Associate
Sporting Life Group
Toronto, ON
As part of Sporting Life Group, alongside Golf Town and Team Town, we blend sport and style to help Canadians get outside and keep moving.
Added 2 hours ago
SOFTGOODS - Sales Associate
Sporting Life Group
Toronto, ON
As part of Sporting Life Group, alongside Golf Town and Team Town, we blend sport and style to help Canadians get outside and keep moving.
Added 2 hours ago
Account Manager_Operations_Cleaning_Industry_London
United Services Group
London, ON · St. Thomas, ON · Woodstock, ON
Added 2 hours ago
ST
Head of Brand and Customer Experience
Simply Talent
Toronto, ON
- Full-time
● Design and produce sales, event, product and customer collateral.
Added 2 hours ago
RP
Bilingual Customer Service Representative
Richards Packaging Inc.
QC · Lachine, QC
- Full-time
Foster a collaborative approach by working closely with Sales, Operations, Finance, and Customer Service teams to consistently meet and exceed customer expectations, ensuring timely…
Added 2 hours ago
A
Territory Manager, Facial Aesthetics - Quebec City and surrounding regions - 14 month contract
AbbVie
Quebec, QC
- Contract
…to connect with a Territory Manager to join our commercial sales team. This role will cover Québec City and surrounding…
Added 3 hours ago
HI
Technical Sales Manager
Hillmar Industries Ltd.
Delta, BC
- Full-time
We are seeking an experienced and strategic Director of Sales to lead and manage all sales functions. This role is responsible for directing both inside and outside sales teams, maintaining…
Added 3 hours ago
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Représentant(e) des ventes- Grands comptes (CHASSEUR)/Senior Sales Representative, Up Market Accounts (Hunter)
ADP
Montreal, QC
- Full-time
Added 3 hours ago
Vehicle Inspector
Clutch Technologies Inc.
NS
…Clutch’s high standards before it enters reconditioning or sales. You will document vehicle condition, identify issues, and coordinate with internal teams to maintain a smooth…
Added 3 hours ago
FE
Outside sales representative
Franklin Empire Inc.
Boucherville, QC
- $55,000 to $100,000 CAD / year
- Full-time
- Hybrid
Conduct sales transactions through Internet-based electronic commerce

Paymentus

Customer Service Representative

Richmond Hill, ON, Canada

$20 to $22 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2-3 years Call Center Experience
Working hours: 40 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Summary/Objective

The Customer Service Representative I is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting/etc.

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Supervisory Responsibility

This position does not have supervisory responsibility or direct reports.

Education and Experience

2-3 years Call Center Experience
Bachelor Degree a plus
Good organizational skills, knowledgeable in goal-setting practices
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Exceptional listening and analytical skills
Perception of customer support impact on basic business metrics
Must be able to effectively deal with people at all levels inside and outside of the Company
Ability to multitask and successfully operate in a fast-paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Bi-lingual a plus

Expected Hours

This is a full-time position requiring 40 hours per week with a rotating shift schedule

Each shift will be nine (9) hours with a 1-hour unpaid meal break and two paid 15-minute breaks. Your shifts may be scheduled during the following hours:
Monday to Friday from 8:00 AM – 12:00 AM midnight; and/or
Saturday to Sunday from 8:00 AM – 5:00 PM of Work

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and printers.

Physical Demands

The CSR I is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

Apply About employer

More about this job

Responsibilities

Process customer payments and respond to inquiries about payments, procedures, and troubleshooting through inbound and outbound calls. Follow call center scripts, provide professional customer support, and collaborate with internal teams to improve client satisfaction.

Requirements

The role asks for 2–3 years of call center experience; a bachelor’s degree is a plus, not a stated requirement. Candidates should have strong communication, listening, analytical, organizational, and customer service skills, be proficient with Microsoft Office, and be able to multitask and adapt in a fast-paced team environment.

Skills

Payment Processing
Customer Service
Call Center Operations
Verbal Communication
Written Communication
Interpersonal Communication
Active Listening
Analytical Skills
Organization
Goal Setting
Multitasking
Teamwork
Adaptability
Microsoft Word
Microsoft Excel
Customer Inquiry Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Payment Processing
Inbound Calls
Outbound Calls
Customer Inquiries
Troubleshooting
Call Center Scripts
Client Satisfaction
Customer Support
Operations
Marketing
Sales
Microsoft Office
Microsoft Word
Microsoft Excel
Goal Setting
Communication
Active Listening
Analytical Skills
Multitasking
Team Environment
Rotating Shifts
Financial Services
Software Development

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