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Added 4 mins ago
WC
General Merchandise Associate
Walmart Canada
Sussex, NB
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 4 mins ago
H
Bilingual IT Recruiter
Hays
Montreal, QC
- Full-time
Act as a client-facing partner, supporting hiring managers by providing market insights and delivering a high standard of candidate presentation and service
Added 4 mins ago
VF
Associate, Institutional Sales & Settlements
Ventum Financial
Vancouver, BC
- Full-time
This is a hybrid role combining institutional sales support, trade settlement responsibilities and client service. The successful candidate will work closely with Institutional Sales,…
Added 4 mins ago
WC
General Merchandise Associate
Walmart Canada
Sussex, NB
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 4 mins ago
WC
General Merchandise Associate
Walmart Canada
Dartmouth, NS
- Contract
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 4 mins ago
WC
GENERAL MERCHANDISE ASSOCIATE
Walmart Canada
Dartmouth, NS
- Contract
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 4 mins ago
TL
Office Manager
The Law Office Management Association (TLOMA)
Toronto, ON
- Full-time
Ricketts Harris LLP, a full-service boutique law firm located in the financial district, is looking for an Office Manager. We offer a friendly, thoughtful work environment and competitive…
Added 4 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Calgary, AB
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 6 mins ago
I
Operations Coordinator
Intelcom
Moncton, NB
- Full-time
…Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge…
Added 6 mins ago
AF
New Patient Scheduler- Permanent Full Time
Aspire Fertility Austin
Burnaby, BC
- Full-time
Work with clinical teams, physician liaisons, and front desk colleagues to create a coordinated patient experience.
Added 21 mins ago
CH
Medical Office Administrator
CBI Health
AB · Calgary, AB
- Full-time
Exceptional patient service, collaborative care and continued growth and improvement are highly valued at Momentum Health & Evidence Sport and Spine. We are presently seeking Full-Time…
Added 21 mins ago
R(
Fashion Associate (Part time) - Langley
Reitmans (Canada) Ltée/Ltd
Langley (District), BC · Langley, British Columbia
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 33 mins ago
NA
Plant Manager
Nelson/Kraft and Associates
Peterborough, ON
- Full-time
This is neither a desk-only role nor a strategy-only position. The successful candidate will be visible on the plant floor, comfortable solving immediate problems, and equally capable of…
Added 36 mins ago
Medical Administrator
Rejuvenation
Calgary, AB
Greet clients upon arrival and provide the Rejuvenation experience through excellent customer service.
Added 36 mins ago
MT
Reception + Office Services Assistant
Miller Titerle Law Corporation
Victoria, BC
- Full-time
…representing the firm’s character and values by providing front-desk and office-services support for Victoria. In addition to owning traditional reception functions, the Reception + Office…
Added 36 mins ago
Financial Administration Clerk - Financial Services
Capital Regional District
Victoria, BC
…provides financial administrative support services includes cash desk responsibilities for Financial…
Added 51 mins ago
BG
Auto Body Repair Planner/Production Manager (Bedford)
Boyd Group Services
Bedford, NS
- Full-time
Communicates updates with customers and insurance claims adjusters as required. Communicates and negotiates with insurance claims appraisers and image desk staff
Added 51 mins ago
DG
Administrative Assistant
Doane Grant Thornton
Victoria, BC
- Full-time
…Client Services team within the Business Unit, Office and/or Service Line to produce high quality client…
Added 1 hour ago
LK
Interim Vice President, IT Infrastructure & Operations
LHH Knightsbridge
Toronto, ON
- Contract
Responsibility for Change Advisory Board governance, vendor management, IT Operations budgets, service desk/end-user support, disaster recovery, KPIs and SLAs.
Added 1 hour ago
IG
Notary Receptionist
Insight Global
Vancouver, BC
- $20 to $23 CAD / hour
- Contract
…successful candidate will be responsible for reception and front desk support, answering and responding to emails, coordinating couriers, managing incoming calls, handling mail and…
Added 1 hour ago
DC
Chimney Sales Rep. (Field-Based)
Dave's Chimney Service
Strong, ON
- Full-time
‍Earn up to $100K+ per year in a hands-on, field-based sales role. This is not a desk job - you’ll be out in the field meeting homeowners, solving problems, and closing real work.
Added 1 hour ago
TH
Order Picker Part Time - 7160 North Bay
The Home Depot Canada
North Bay, ON
- Part-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 1 hour ago
BM
Merchandiser-Drumheller
Brand Momentum
Drumheller, AB
- $18 CAD / hour
- Part-time
Don’t like the idea of sitting at a desk all day? Need to be out in the field meeting new people? Come join our dynamic team and be part of a national sales and merchandising team.…
Added 1 hour ago
W
(CAN) Associé, marchandise générale
Walmart
Levis, QC
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 1 hour ago
W
GENERAL MERCHANDISE ASSOCIATE
Walmart
Dartmouth, NS
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…

Paymentus

Customer Service Representative

Richmond Hill, ON, Canada

$20 to $22 CAD / hour · Full-time

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Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2-3 years Call Center Experience
Working hours: 40 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Summary/Objective

The Customer Service Representative I is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting/etc.

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Supervisory Responsibility

This position does not have supervisory responsibility or direct reports.

Education and Experience

2-3 years Call Center Experience
Bachelor Degree a plus
Good organizational skills, knowledgeable in goal-setting practices
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Exceptional listening and analytical skills
Perception of customer support impact on basic business metrics
Must be able to effectively deal with people at all levels inside and outside of the Company
Ability to multitask and successfully operate in a fast-paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Bi-lingual a plus

Expected Hours

This is a full-time position requiring 40 hours per week with a rotating shift schedule

Each shift will be nine (9) hours with a 1-hour unpaid meal break and two paid 15-minute breaks. Your shifts may be scheduled during the following hours:
Monday to Friday from 8:00 AM – 12:00 AM midnight; and/or
Saturday to Sunday from 8:00 AM – 5:00 PM of Work

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and printers.

Physical Demands

The CSR I is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

Apply About employer

More about this job

Responsibilities

Process customer payments and respond to inquiries about payments, procedures, and troubleshooting through inbound and outbound calls. Follow call center scripts, provide professional customer support, and collaborate with internal teams to improve client satisfaction.

Requirements

The role asks for 2–3 years of call center experience; a bachelor’s degree is a plus, not a stated requirement. Candidates should have strong communication, listening, analytical, organizational, and customer service skills, be proficient with Microsoft Office, and be able to multitask and adapt in a fast-paced team environment.

Skills

Payment Processing
Customer Service
Call Center Operations
Verbal Communication
Written Communication
Interpersonal Communication
Active Listening
Analytical Skills
Organization
Goal Setting
Multitasking
Teamwork
Adaptability
Microsoft Word
Microsoft Excel
Customer Inquiry Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Payment Processing
Inbound Calls
Outbound Calls
Customer Inquiries
Troubleshooting
Call Center Scripts
Client Satisfaction
Customer Support
Operations
Marketing
Sales
Microsoft Office
Microsoft Word
Microsoft Excel
Goal Setting
Communication
Active Listening
Analytical Skills
Multitasking
Team Environment
Rotating Shifts
Financial Services
Software Development

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