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Added 4 mins ago
WR
Guest service supervisor
Whistler Reception & Property Care
Whistler, BC
- From $38.5 CAD / hour
- Full-time
- On-site
Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
Added 11 mins ago
ET
Automotive service technician
Express Truck Center
Orillia, ON
- $28 to $42 CAD / hour
- Full-time
- On-site
Confirm findings with supervisor to determine whether to repair or replace unit
Added 12 mins ago
ET
Automotive service technician
Express Truck Center
Barrie, ON
- $28 to $42 CAD / hour
- Full-time
- On-site
Confirm findings with supervisor to determine whether to repair or replace unit
Added 13 mins ago
DS
Food service supervisor
Diamond Sweets & Restaurant
Surrey, BC
- From $20 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 16 mins ago
PM
Home Care Attendant
Prairie Mountain Health
Boissevain, MB
- Full-time
Organizes work according to client’s needs and the assigned service request.
Added 19 mins ago
TH
Food service supervisor
Tim Hortons
Timmins, ON
- From $19.25 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 21 mins ago
M
Restaurant supervisor
MCDONALDS
Edmonton, AB
- From $18.65 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 22 mins ago
M
Restaurant supervisor
MCDONALDS
Edmonton, AB
- From $18.65 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 26 mins ago
TH
Food service supervisor
Tim Hortons
Shelburne, ON
- $19.23 to $21.23 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 27 mins ago
JG
Truck and coach technician
JBLR Group Ltd.
Barrie, ON
- From $37 CAD / hour
- Full-time
Confirm findings with supervisor to determine whether to repair or replace unit
Added 30 mins ago
RG
food service supervisor
Rickys Group of Family-Style Restaurants
Swift Current, SK
- Full-time
Ensure that food and service meet quality control standards
Added 31 mins ago
YI
Surgery ACA
YegVet Inc
Edmonton, AB
- Full-time
…comfort care to our surgical patients, with clear and effective client communication. This will be a very important accessory role to our surgery department and will include assisting with…
Added 33 mins ago
RS
Restaurant supervisor
RK Sweets & Restaurant
Mississauga, ON
- From $18 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 34 mins ago
LE
Small engine technician
Laramee Enterprises Ltd
Portage la Prairie, MB
- $20 to $30 CAD / hour
- Full-time
- On-site
Perform scheduled maintenance service on equipment
Added 36 mins ago
TF
Food service supervisor
The Fresh Onion Cafe
Prince Rupert, BC
- From $21.66 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 38 mins ago
CM
Car mechanic
COASTAL MOTORS LTD
Forteau, NL
- $18 to $25 CAD / hour
- Full-time
- On-site
Automotive Service Technician Trade Certification
Added 38 mins ago
OO
Food service supervisor
OPA OF GREECE
Prince Albert, SK
- From $16.5 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 45 mins ago
MS
Food service supervisor
McDonald's S & B Restaurants Ltd.
Estevan, SK
- From $17 CAD / hour
- Full-time
- Contract
- On-site
Ensure that food and service meet quality control standards
Added 46 mins ago
TS
Front Line Worker
The Salvation Army in Canada
Ottawa, ON
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 46 mins ago
TS
Front Line Worker
The Salvation Army in Canada
Ottawa, ON
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 46 mins ago
TS
Front Line Worker
The Salvation Army in Canada
Ottawa, ON
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 46 mins ago
TRE-ADD Program Therapist-Level 1
SURREY PLACE
Brampton, ON
…formerly known as Section 23 classrooms. Clients receiving service in this program have a diagnosis of Autism and other Developmental Disorders and exhibit severe behavioural,…
Added 54 mins ago
MB
Food service supervisor
Mansu BBQ
Dieppe, NB
- From $17 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 1 hour ago
CM
Superviseur(trice) concessions alimentaires – Jour de match / Food & Beverage Concessions Supervisor – Match Day
CF Montréal
Montreal, QC
- Part-time
…événements du CF Montréal. Elle veille à offrir une expérience client de qualité tout en assurant le respect des normes de service, de santé et sécurité, de salubrité alimentaire ainsi que…
Added 1 hour ago
W
food service supervisor
Wendy's
Kamloops, BC
- Full-time
Ensure that food and service meet quality control standards

Paymentus

Customer Service Representative

Richmond Hill, ON, Canada

$20 to $22 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2-3 years Call Center Experience
Working hours: 40 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Summary/Objective

The Customer Service Representative I is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting/etc.

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Supervisory Responsibility

This position does not have supervisory responsibility or direct reports.

Education and Experience

2-3 years Call Center Experience
Bachelor Degree a plus
Good organizational skills, knowledgeable in goal-setting practices
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Exceptional listening and analytical skills
Perception of customer support impact on basic business metrics
Must be able to effectively deal with people at all levels inside and outside of the Company
Ability to multitask and successfully operate in a fast-paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Bi-lingual a plus

Expected Hours

This is a full-time position requiring 40 hours per week with a rotating shift schedule

Each shift will be nine (9) hours with a 1-hour unpaid meal break and two paid 15-minute breaks. Your shifts may be scheduled during the following hours:
Monday to Friday from 8:00 AM – 12:00 AM midnight; and/or
Saturday to Sunday from 8:00 AM – 5:00 PM of Work

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and printers.

Physical Demands

The CSR I is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

Apply About employer

More about this job

Responsibilities

Process customer payments and respond to inquiries about payments, procedures, and troubleshooting through inbound and outbound calls. Follow call center scripts, provide professional customer support, and collaborate with internal teams to improve client satisfaction.

Requirements

The role asks for 2–3 years of call center experience; a bachelor’s degree is a plus, not a stated requirement. Candidates should have strong communication, listening, analytical, organizational, and customer service skills, be proficient with Microsoft Office, and be able to multitask and adapt in a fast-paced team environment.

Skills

Payment Processing
Customer Service
Call Center Operations
Verbal Communication
Written Communication
Interpersonal Communication
Active Listening
Analytical Skills
Organization
Goal Setting
Multitasking
Teamwork
Adaptability
Microsoft Word
Microsoft Excel
Customer Inquiry Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Payment Processing
Inbound Calls
Outbound Calls
Customer Inquiries
Troubleshooting
Call Center Scripts
Client Satisfaction
Customer Support
Operations
Marketing
Sales
Microsoft Office
Microsoft Word
Microsoft Excel
Goal Setting
Communication
Active Listening
Analytical Skills
Multitasking
Team Environment
Rotating Shifts
Financial Services
Software Development

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