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Added 8 mins ago
RS
Material Handler I
Ryder Supply Chain Solutions
Vaughan, ON · CAN - Vaughan ON Langstaff Rd
- Full-time
…way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and…
Added 39 mins ago
SD
Front Store Supervisor, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
- Full-time
Added 1 hour ago
TH
Department Supervisor: Full Time - DUNCAN
The Home Depot Canada
Duncan, BC
- Full-time
Health and Dental Benefits for Full Time associates
Added 1 hour ago
TH
SUPERVISEUR 23/24/59
The Home Depot Canada
Duncan, BC
- Full-time
Health and Dental Benefits for Full Time associates
Added 2 hours ago
AR
Porter
Atria Retirement Canada - Arbour Lake
Calgary, AB · AB-Calgary
- Part-time
Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
Added 2 hours ago
AR
Housekeeper
Atria Retirement Canada - Court at Brooklin
Brooklin, ON · ON-Brooklin
- Full-time
Employees may receive annual anniversary rewards dependent on classification, starting at $500 for Full Time employees
Added 3 hours ago
WB
Fine dining Supervisor Steeps Grill
Whistler Blackcomb
Whistler, BC
- Temporary
The Steeps Supervisor is responsible for supporting the management team in leading the operations and a team of up to 50 employees at Whistler Mountain’s 125 seat full-service restaurant…
Added 4 hours ago
TO
Public Works Foreman
Town of Peace River
Peace River, AB
- Full-time
Completion or eligible to complete the APWA Public Works Supervisor Level Three course.
Added 4 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Provide operational oversight of the Scheduling function in collaboration with the Scheduling Supervisor.
Added 5 hours ago
IC
Supervisor, Drill & Blast Operations- EN
IAMGOLD Corporation
Gogama, ON
- Full-time
…economy and create lasting benefits for the region. Over 600 full-time jobs and strong partnerships with Mattagami and Flying Post First Nations mean you’ll be part of something bigger -…
Added 5 hours ago
BV
INSPECTION ASSOCIATE
Bureau Veritas | Marine & Offshore
Hamilton, ON
- Full-time
Labels sample containers with full and correct identifying data, including location of sample, material, type of sample, safety information, time collected, etc.
Added 6 hours ago
S
Laboratory Assistant
SoTalent
Quebec, QC
- Full-time
Communicate project observations, equipment concerns and safety issues to the laboratory team and supervisor.
Added 7 hours ago
First Cook
Rosewood Hotel Group
Vancouver, BC
Full Time status does not denote guaranteed hours. Assignment of hours is subject to business demand.
Added 7 hours ago
Food & Beverage Manager
Rosewood Hotel Group
Vancouver, BC
…within deadlines. Ensure payroll paperwork is submitted on time for all departments within your department. Ensure staff adheres to the proper requisition…
Added 7 hours ago
Georgia Bar - Bartender
Rosewood Hotel Group
Vancouver, BC
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Added 7 hours ago
Reflections -Bartender
Rosewood Hotel Group
Vancouver, BC
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Added 7 hours ago
Restaurant Manager
Rosewood Hotel Group
Vancouver, BC
…within deadlines. Ensure payroll paperwork is submitted on time for all departments within your department. Ensure staff adheres to the proper requisition…
Added 7 hours ago
Room Attendant
Rosewood Hotel Group
Vancouver, BC
Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
Added 7 hours ago
TR
Mill Operations Supervisor
Teck Resources Limited
Kamloops, BC
- $108,000 to $133,000 CAD / year
- Full-time
Reporting to the Mill Operations Senior Supervisor, the Supervisor Mill Operations will be responsible for the operation to meet operating targets for safety, productivity, and cost…
Added 7 hours ago
HM
Internal Medicine
Health Match BC
Vancouver, BC
- Full-time
Assume the role of TB Clinic Lead working alongside the Clinic Coordinator, Clinic Nurse Supervisor, Senior Practice Lead, TB Nurse Practitioners, Public Health Manager and Provincial…
Added 7 hours ago
TR
Planner, Mill Maintenance
Teck Resources Limited
Kamloops, BC
- $108,000 to $133,000 CAD / year
- Full-time
Requisition ID: 54478 | Job Category: Mining, Milling & Smelting Operations | Employment Type: Regular Full Time | Location: Highland Valley Copper | Workplace Type: - On-site
Added 8 hours ago
CK
Gérant Magasin
Circle K
Chambly, QC
- Full-time
Leadership and Management: Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 9 hours ago
LM
Automotive Service Technician
Langenburg Motors - 1967 Ltd
Langenburg, SK
- Full-time
Comprehensive benefits package for full-time employees.
Added 9 hours ago
CO
Chief of Police
City of Saint John
Saint John, NB
- Full-time
Create and sustain an inclusive, participatory working environment for sworn and civilian members, full- and part-time employees, contract workers and volunteers.
Added 10 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Status: Temporary, full time (35-hour workweek)

Paymentus

Customer Service Representative

Richmond Hill, ON, Canada

$20 to $22 CAD / hour · Full-time

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Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2-3 years Call Center Experience
Working hours: 40 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Summary/Objective

The Customer Service Representative I is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting/etc.

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Supervisory Responsibility

This position does not have supervisory responsibility or direct reports.

Education and Experience

2-3 years Call Center Experience
Bachelor Degree a plus
Good organizational skills, knowledgeable in goal-setting practices
Excellent verbal, written and interpersonal communication skills
Outstanding customer service skills and dedication to providing exceptional customer care
Exceptional listening and analytical skills
Perception of customer support impact on basic business metrics
Must be able to effectively deal with people at all levels inside and outside of the Company
Ability to multitask and successfully operate in a fast-paced, team environment
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel)
Bi-lingual a plus

Expected Hours

This is a full-time position requiring 40 hours per week with a rotating shift schedule

Each shift will be nine (9) hours with a 1-hour unpaid meal break and two paid 15-minute breaks. Your shifts may be scheduled during the following hours:
Monday to Friday from 8:00 AM – 12:00 AM midnight; and/or
Saturday to Sunday from 8:00 AM – 5:00 PM of Work

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and printers.

Physical Demands

The CSR I is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

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More about this job

Responsibilities

Process customer payments and respond to inquiries about payments, procedures, and troubleshooting through inbound and outbound calls. Follow call center scripts, provide professional customer support, and collaborate with internal teams to improve client satisfaction.

Requirements

The role asks for 2–3 years of call center experience; a bachelor’s degree is a plus, not a stated requirement. Candidates should have strong communication, listening, analytical, organizational, and customer service skills, be proficient with Microsoft Office, and be able to multitask and adapt in a fast-paced team environment.

Skills

Payment Processing
Customer Service
Call Center Operations
Verbal Communication
Written Communication
Interpersonal Communication
Active Listening
Analytical Skills
Organization
Goal Setting
Multitasking
Teamwork
Adaptability
Microsoft Word
Microsoft Excel
Customer Inquiry Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Payment Processing
Inbound Calls
Outbound Calls
Customer Inquiries
Troubleshooting
Call Center Scripts
Client Satisfaction
Customer Support
Operations
Marketing
Sales
Microsoft Office
Microsoft Word
Microsoft Excel
Goal Setting
Communication
Active Listening
Analytical Skills
Multitasking
Team Environment
Rotating Shifts
Financial Services
Software Development

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