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Added 11 mins ago
YU
Construction Associate
York University
Toronto, ON
- Contract
…Services works with campus partners to provide exceptional customer service and satisfaction in alignment with the University's corevalues.The Construction Associate is responsible for the…
Added 11 mins ago
RS
Operations Management Trainee
Ryder Supply Chain Solutions
Hamilton, ON
- Full-time
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee…
Added 11 mins ago
Supervisor, Collection Operations (Waste Management)
Halton Region
ON
…supervision to operational staff and Works Clerks, oversees customer service delivery, complaint investigations, field service response, operational performance monitoring, by-law support…
Added 11 mins ago
CB
Guest Service Representative
Courtyard by Marriott Toronto Mississauga/Meadowvale
Mississauga, ON
- Full-time
Role Description The Guest Service Representative is a full-time, on-site position based at Courtyard by Marriott Toronto Mississauga/Meadowvale in Mississauga, ON. In this role, the team…
Added 26 mins ago
F
Client Support Supervisor
Fiserv
Mississauga, ON
- Full-time
…center team that supports client account inquiries, merchant processing questions, and solution-related service needs. You will help drive consistent service delivery, timely issue…
Added 26 mins ago
AT
Front Desk Reception (Scarborough)
Axis Therapy & Performance
Toronto, ON · Scarborough, Ontario
- Part-time
The responsibilities and tasks laid out for the position are representative of those that this individual is expected to perform. This is not a comprehensive list and other responsibilities…
Added 40 mins ago
EM
Customer Service Representative - Kelowna Airport
Enterprise Mobility
Kelowna, BC
- $19.65 CAD / hour
- Full-time
Enterprise Mobility (Canada) Inc. has an exciting opportunity for a Customer Service Representative / Return Agent. The Return Agent provides superior, friendly, and efficient service…
Added 40 mins ago
HR
Supervisor, Collection Operations (Waste Management)
Halton Region
Oakville, ON
- Full-time
…supervision to operational staff and Works Clerks, oversees customer service delivery, complaint investigations, field service response, operational performance monitoring, by-law support…
Added 40 mins ago
RP
Temporary Customer Service Representative (Morning) - Hullmark Centre
Reimagined Parking
Toronto, ON
- $19.92 CAD / hour
- Contract
The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles…
Added 56 mins ago
DW
Administrative Coordinator
Dying With Dignity Canada
Toronto, ON
- Full-time
Added 56 mins ago
CS
Inside Sales Representative
Crane Supply - Canada's Premier PVF Distributor | Premier distributeur de PVF au Canada
Moncton, NB
- Full-time
INSIDE SALES REPRESENTATIVE (GRADUATE HIRE PROGRAM)
Added 56 mins ago
AT
Front Desk Reception (Scarborough)
Axis Therapy & Performance
Toronto, ON · Scarborough, ON
- Part-time
The responsibilities and tasks laid out for the position are representative of those that this individual is expected to perform. This is not a comprehensive list and other responsibilities…
Added 1 hour ago
T
Finance Operations Analyst I
TD
Dieppe, NB
- Full-time
Provides a broad range of analytical / advanced finance processing / reporting support and general accounting expertise. Roles may also provide related finance operational / initiative…
Added 1 hour ago
M
Analyst - Commercial Mortgage Credit
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Added 1 hour ago
GT
Cashier (Temporary)
Giant Tiger
Winnipeg, MB
- Part-time
…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 1 hour ago
GT
Cashier (Full-Time)
Giant Tiger
Boisbriand, QC
- Full-time
…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 1 hour ago
A
Customer Service Representative/ Inside Sales Representative, Level 1
AirReps
Calgary, AB
- Full-time
The CSR/Inside Sales Representative sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the…
Added 1 hour ago
P
Customer Service Representative
Paymentus
Richmond Hill, ON
- Full-time
The Customer Service Representative is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment…
Added 2 hours ago
M
Front-End Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…of it! We are growing, with the mandate to power world-class customer and employee experience through software and engineering…
Added 2 hours ago
M
AVP, Enterprise Digital Capabilities
Manulife
Toronto, ON
- Full-time
Continuously identify common business and customer needs that can be solved once and reused across the enterprise.
Added 2 hours ago
Customer Service Representative, RMV (Clerk 3)
The Government of Nova Scotia
Middleton, NS
…of potential? Then we have a great opportunity for you as a Customer Service Representative at Access Nova…
Added 2 hours ago
SI
Inside Sales Representative, Legacy Products
Swiss Instruments Limited
Mississauga, ON
- Full-time
Swiss Instruments Limited is seeking a customer-focused and detail-oriented Inside Sales Representative to support customers and the sales team for its legacy product lines. These products…
Added 2 hours ago
I
Seasonal Customer Experience Representative
Indigo
Kelowna, BC
- Part-time
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 3 hours ago
Production Planner
Hilton Food Group Plc
Brantford, ON
To manage all aspects of the production planning at site in order to achieve the required Hilton standards of customer service level, production and stock movements, cost control and…
Added 3 hours ago
CS
Loans Interviewer / MSR, Mobile
Community Savings Credit Union
Vancouver, BC · Greater Vancouver Metropolitan Area
- Temporary
LOANS INTERVIEWER / MEMBER SERVICE REPRESENTATIVE, Mobile

Paymentus

Customer Service Representative

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

Summary/Objective

The Customer Service Representative is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting technical issues, etc.

This is an existing vacancy.**

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Required:

A secondary school diploma or minimum of high school diploma.
Proficient in English and Spanish.

Expected Hours of Work - This is a full-time position, 40 hours per week.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and printers.

Physical Demands

The CSR is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

Apply About employer

More about this job

Responsibilities

Process payments and respond to customer inquiries by phone, including questions about payment information and technical issues. Follow call center scripts and procedures, provide professional assistance, and collaborate with internal teams to improve client satisfaction.

Requirements

A secondary school or high school diploma is required, along with proficiency in English and Spanish. The role requires availability for a full-time, 40-hour workweek and may require work on statutory holidays or as business needs dictate.

Skills

Customer Service
Payment Processing
Inbound and Outbound Calls
Customer Inquiry Resolution
Technical Troubleshooting
Professional Communication
Call Center Procedures
Cross-Functional Collaboration
English Proficiency
Spanish Proficiency

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Payment Processing
Inbound Calls
Outbound Calls
Customer Inquiries
Payment Information
Technical Troubleshooting
Call Center
Call Center Scripts
Customer Satisfaction
Client Satisfaction
Operations
Marketing
Sales
English
Spanish
Statutory Holidays
Professional Office Environment
Laptop Computers
Photocopiers
Printers

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