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Added 2 mins ago
SH
Nurse Practitioner - Acute Care - Repost
Southern Health-Santé Sud
Steinbach, MB
- Full-time
…team. Applies skills in consultation, collaboration and systems management in providing effective…
Added 2 mins ago
OC
Senior Environment Technician
Orano Canada
SK · Saskatchewan, Canada
- $90,500 to $106,500 CAD / year
- Full-time
Assists the Environmental Supervisor with special projects as required
Added 2 mins ago
SH
Nurse Practitioner - Acute Care - Repost
Southern Health-Santé Sud
Steinbach, MB
- Full-time
…team. Applies skills in consultation, collaboration and systems management in providing effective…
Added 18 mins ago
VC
Food Service Worker - Casual/On-Call
Vancouver Coastal Health
North Vancouver, BC
- $25.82 CAD / hour
- Other
…Food Services, and with work direction from the Food Service Supervisor, and/or the Cook, the Food Service Worker carries out a variety of duties according to Food Safe protocols and…
Added 32 mins ago
AC
Warehouse Worker III
Aramark Canada
Cochrane, ON
- Full-time
…responsible for supporting the culinary teams with inventory and data management. The responsibilities of the position may vary by location based on client requirements and business…
Added 32 mins ago
AC
Food Service Supervisor
Aramark Canada
Vaughan, ON
- Full-time
Added 32 mins ago
AE
Security Operations Supervisor
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
Reporting to the General Supervisor, Regional Assets, the Security Operations Supervisor is responsible for leading daily security operations to protect employees, contractors, visitors,…
Added 32 mins ago
FH
Substance Use Clinician, Indigenous Health - Bachelors
Fraser Health Authority
Surrey, BC
- $44.85 to $56.02 CAD / hour
- Other
…recommendations and plans, determines referral needs, provides case management and follow-up support. Maintains respect for client dignity and maximum client self-determination and…
Added 32 mins ago
FH
Booking Clerk, Medical Imaging - Jim Pattison Outpatient Care & Surgery Centre
Fraser Health Authority
Surrey, BC
- $28.74 CAD / hour
- Other
Added 33 mins ago
AC
Hospitality Supervisor
Aramark Canada
AB · Edmonton, AB
- Internship
Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest…
Added 33 mins ago
D
Power & Recovery Supervisor
Domtar
Port Mellon, BC
- Full-time
…our commitment to operational excellence and our network of facilities across Canada and the United States, Domtar delivers high-quality and cost-effective products to customers around the…
Added 33 mins ago
VN
Lab Technician
Verbio North America
Welland, ON
- $24 to $26 USD / hour
- Full-time
Assist the Lab Supervisor with training in proper field sampling, quality management program elements and testing techniques.
Added 1 hour ago
BR
Customer Care Technician
Brookfield Residential
Calgary, AB
- Full-time
…Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality…
Added 1 hour ago
TH
Loss Prevention Specialist Full Time- 6 Month Contract (WHITBY NORTH)
The Home Depot Canada
Brooklin, ON
- Full-time
Communicate with APSS (Asset Protection Specialist Supervisor) and MAPM
Added 1 hour ago
TH
Loss Prevention Specialist Full Time
The Home Depot Canada
Toronto, ON · Etobicoke, ON
- Full-time
Communicate with APSS (Asset Protection Specialist Supervisor) and MAPM
Added 1 hour ago
TH
Loss Prevention Specialist Full Time
The Home Depot Canada
Mississauga, ON
- Full-time
Communicate with APSS (Asset Protection Specialist Supervisor) and MAPM
Added 1 hour ago
TS
Cleaner
The Salvation Army in Canada
Halifax, NS
- Full-time
The role is responsible for performing janitorial duties and ensuring the facilities are maintained in a healthy, safe, and sanitary manner in compliance with applicable standards.
Added 1 hour ago
K
Senior Piping Designer
Kent
Calgary, AB
- Full-time
…to perform other ad-hoc tasks as needed or directed by the supervisor or management. These tasks will be within the reasonable scope of the employee's skills, capabilities, and role within…
Added 2 hours ago
TH
Loss Prevention Specialist Full Time- 6 Month Contract (WHITBY NORTH)
The Home Depot
Whitby, ON
- Full-time
Communicate with APSS (Asset Protection Specialist Supervisor) and MAPM
Added 2 hours ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Canada
- Full-time
Communicate with APSS (Asset Protection Specialist Supervisor) and MAPM
Added 2 hours ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Mississauga, ON
- Full-time
Communicate with APSS (Asset Protection Specialist Supervisor) and MAPM
Added 2 hours ago
K
Senior Piping Designer
Kent
Calgary, AB
- Full-time
…to perform other ad-hoc tasks as needed or directed by the supervisor or management. These tasks will be within the reasonable scope of the employee's skills, capabilities, and role within…
Added 2 hours ago
Senior Plant Process Engineer
ERCO Worldwide
Saskatoon, SK
…work closely with the Production Superintendent, Production Supervisor and Technical / Environmental Manager, to maximize effectiveness and timeliness in troubleshooting plant…
Added 2 hours ago
EC
Licensed Practical Nurse (LPN)
EHN Canada
Calgary, AB
- $28 to $30 CAD / hour
- Full-time
EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for…
Added 2 hours ago
TS
Cleaner
The Salvation Army Canada and Bermuda Territory
Halifax, NS
- Full-time
The role is responsible for performing janitorial duties and ensuring the facilities are maintained in a healthy, safe, and sanitary manner in compliance with applicable standards.

Paymentus

Customer Service Representative

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 26, 2026

Original job description

Summary/Objective

The Customer Service Representative is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting technical issues, etc.

This is an existing vacancy.**

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Required:

A secondary school diploma or minimum of high school diploma.
Proficient in English and Spanish.

Expected Hours of Work - This is a full-time position, 40 hours per week.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and printers.

Physical Demands

The CSR is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

Apply About employer

More about this job

Responsibilities

Process payments and respond to customer inquiries by phone, including questions about payment information and technical issues. Follow call center scripts and procedures, provide professional assistance, and collaborate with internal teams to improve client satisfaction.

Requirements

A secondary school or high school diploma is required, along with proficiency in English and Spanish. The role requires availability for a full-time, 40-hour workweek and may require work on statutory holidays or as business needs dictate.

Skills

Customer Service
Payment Processing
Inbound and Outbound Calls
Customer Inquiry Resolution
Technical Troubleshooting
Professional Communication
Call Center Procedures
Cross-Functional Collaboration
English Proficiency
Spanish Proficiency

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Payment Processing
Inbound Calls
Outbound Calls
Customer Inquiries
Payment Information
Technical Troubleshooting
Call Center
Call Center Scripts
Customer Satisfaction
Client Satisfaction
Operations
Marketing
Sales
English
Spanish
Statutory Holidays
Professional Office Environment
Laptop Computers
Photocopiers
Printers

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