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Added 11 mins ago
AC
Ramp Agent (Station Attendant) – Airport - Full-Time
Air Canada
St. John's, NL
- Full-time
Added 25 mins ago
B
Material Logistics Agent
Bombardier
Dorval, QC
- Full-time
Added 25 mins ago
TH
DIRECTEUR DES FINANCES - CANADA
The Home Depot Canada
Toronto, ON
- Full-time
A change agent who has the ability to influence and get people on side.
Added 25 mins ago
TH
Finance Manager, Technology
The Home Depot Canada
Toronto, ON
- Full-time
A change agent who has the ability to influence and get people on side.
Added 25 mins ago
C
Legal Product Builder
Carta
Toronto, ON
- Full-time
…development process, helping turn complex legal work into scalable, agent driven…
Added 26 mins ago
M
Sr. Software Developer
McKesson
Mississauga, ON
- Full-time
…while contributing to AI-enabled engineering practices, multi-agent systems, LLM applications, and automation across the software development…
Added 41 mins ago
Heavy Duty Parts Clerk
Vertex Resource Group
Alida, SK
Be an agent of change and willing to learn new things
Added 41 mins ago
EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
Added 41 mins ago
D
Advisory Agent - Member and Client Experience
Desjardins
Repentigny, QC · Caisse Desjardins Pierre-Le Gardeur
- Full-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 41 mins ago
D
Client Financial Services Agent
Desjardins
Montreal, QC
- Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 56 mins ago
NC
Housing Support Worker
Neighbours Community Homes
Toronto, ON
- Full-time
Act as agent of the landlord, make and implement rent or behavioural agreements with tenants and monitor them.
Added 56 mins ago
G
Principal AI Solutions Architect, Customer Success
Genesys
AB · Toronto, ON · ON · Quebec, QC
- Full-time
…customized self-service, IVR, routing, and AI-powered virtual agent solutions that help enterprises create more effective customer experiences. As a Principal AI Solutions Architect, you…
Added 56 mins ago
NC
Housing Support Worker
Neighbours Community Homes
Canada
- Full-time
Act as agent of the landlord, make and implement rent or behavioural agreements with tenants and monitor them.
Added 56 mins ago
Product Operations Manager
Brex
Vancouver, BC
Turn AI support agent failure patterns into documentation improvements, with human validation of every AI-suggested change.
Added 56 mins ago
LC
Représentants de la Protection Des Actifs
Loblaw Companies Limited
Montreal, QC
- Full-time
Compétences solides : Permis d’agent de sécurité provincial valide, connaissance des lois pertinentes (Code criminel du Canada, Loi sur l’entrée sans autorisation) et connaissance des…
Added 1 hour ago
TH
Finance Manager, Technology
The Home Depot
Canada
- Full-time
A change agent who has the ability to influence and get people on side.
Added 1 hour ago
M(
Director of Platform Engineering
MaintainX (An Autodesk Company)
Remote, Canada
- $173,000 to $254,000 CAD / year
- Full-time
- Remote
Drive MaintainX's AI-native platform strategy - the AI Builder team's agent orchestration, tool registry, and developer environments sit in this division; your job is to ensure the org…
Added 1 hour ago
G
Enterprise AI Solution Manager
Gorgias
Toronto, ON
- $110,514 to $122,147 CAD / year
- Full-time
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the…
Added 1 hour ago
Senior Software Dev Engineer, EC2 Hyperplane
Amazon
Vancouver, BC
Build and evaluate AI-agent-based diagnosis capabilities (for example on Amazon Bedrock AgentCore), including measuring whether the agents actually get it right
Added 1 hour ago
MR
Senior Solutions Engineer
Metrics Recruitment
Vancouver, BC · Greater Vancouver, BC
- $115,000 to $140,000 CAD / year
- Full-time
Actively use AI tooling in your day-to-day work, including agent-style workflows and the Model Context Protocol (MCP), to move faster and raise the quality of your output.
Added 1 hour ago
AR
Real Estate Agent
Axford Real Estate & Property Management Group
Port Moody, BC
- Full-time
Added 1 hour ago
UO
Coordonnateur, Campus Saint-Jean, Satellite de Calgary
University of Alberta
Calgary, AB
- Full-time
En collaboration avec l’agent principal, Innovation et technologie, cerner les besoins actuels et émergents en matière d’utilisation de la technologie dans les salles de classe.
Added 1 hour ago
P
Senior Associate, Workforce Transformation (Bilingual FR/ENG)
PwC
Montreal, QC
- Full-time
Added 1 hour ago
P
Workforce Transformation Senior Associate
PwC
Ottawa, ON · Toronto, ON
- Full-time
Added 1 hour ago
P
US State and Local Tax, Senior Associate
PwC
Toronto, ON
- Full-time

Paymentus

Customer Service Representative (Bilingual Spanish)

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 7, 2026

Original job description

Summary/Objective

The Customer Service Representative is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting technical issues, etc.

This is an existing vacancy.**

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Required:

A secondary school diploma or minimum of high school diploma.
Proficient in English and Spanish.

Expected Hours of Work - This is a full-time position, 40 hours per week.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and printers.

Physical Demands

The CSR is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

Apply About employer

More about this job

Responsibilities

Process customer payments and respond to inbound and outbound inquiries about payment information, procedures, and technical issues. Follow call center scripts, provide professional assistance, and collaborate with internal teams to improve customer satisfaction.

Requirements

A secondary school or high school diploma is required, along with proficiency in English and Spanish. The role requires availability for a full-time, 40-hour workweek and work on statutory holidays or as business needs require.

Skills

Customer Service
Bilingual Communication
English
Spanish
Payment Processing
Troubleshooting
Call Handling
Customer Inquiry Resolution
Following Call Center Scripts
Professional Communication
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual Spanish
English
Spanish
Payment Processing
Payment Inquiries
Technical Troubleshooting
Inbound Calls
Outbound Calls
Call Center Scripts
Customer Satisfaction
Financial Services
Statutory Holidays
Professional Office Environment
Laptop Computers
Photocopiers
Printers

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