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Added 14 mins ago
S
Asset Protection Partner
sephora.com
Toronto, ON
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 1 hour ago
UO
Associate Director, Health Services
University of Waterloo
Waterloo, ON · Health Services
- Full-time
The Associate Director, Health Services (ADHS) is accountable to support Campus Wellness senior leadership (University Medical Director and Director, Operations) in the strategic and…
Added 1 hour ago
SC
Senior Developer
SAP Careers
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
…components. They will also feature advanced RAG pipelines and multi-agent workflows. Evaluation and benchmarking frameworks to measure AI system quality, reliability, and performance are…
Added 1 hour ago
S
Asset Protection Partner
Sephora
Toronto, ON
- $25 to $30 CAD / hour
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 1 hour ago
A
Team Leader, Call Center
Altasciences
Montreal, QC
- Full-time
The Team Leader, Call Center will oversee the Participant Recruitment Agent team during their shift; provide volunteers with preliminary clinical trial information and company details as…
Added 1 hour ago
RB
Senior Software Developer - Offensive AI (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
Design, build, and maintain agentic workflows and AI-enabled tooling that support Red Team operations, from reconnaissance and analysis to reporting and post-exploitation tradecraft.
Added 2 hours ago
CB
Purchasing Agent
Cape Breton Job Board
North Sydney, NS
- Full-time
Reporting to the Contract and Vendor Performance Supervisor, the Purchasing Agent operates from a central purchasing office located in North Sydney, N.S. The Purchasing Agent manages the…
Added 4 hours ago
S
Asset Protection Partner
sephora.com
Toronto, ON
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 4 hours ago
E
Bilingual Contact Centre Agent
Epiq
Ottawa, ON
- Full-time
The Bilingual Contact Center Agent provides customer service and support in multiple languages, ensuring high-quality customer interactions and satisfaction. This role involves handling…
Added 4 hours ago
AI
Night Auditor
Accent Inns
Victoria, BC
- Full-time
As a Nocturnal Night Auditor, you are the night-time Guest Services Agent and you look after guest services, bookkeeping, security, and so many other things.
Added 5 hours ago
E
Program Manager II, AI & Productivity
Expedia
Vancouver, BC · Canada - British Columbia - Vancouver
- Full-time
…grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers…
Added 5 hours ago
FC
Ops Agent Admin
FedEx Canada
Mirabel, QC
- Part-time
Supports station/call centre operations and management in all aspects of business and office procedures including liaison with internal and external customers, suppliers and employees.…
Added 5 hours ago
B
Team Captain, Technical Support
Boldr
Remote, Canada
- Full-time
- Remote
As the Team Captain, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent,…
Added 5 hours ago
EG
Spécialiste, Planification et Insights/Expedia Group Advertising Planning & Insights (EGA-PI) Manager (FTC)
Expedia Group
Montreal, QC
- $63,000 to $88,500 CAD / year
- Full-time
…grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers…
Added 5 hours ago
EG
Expedia Group Advertising Planning & Insights (EGA-PI) Manager (FTC)
Expedia Group
Toronto, ON
- $65,500 to $92,000 CAD / year
- Full-time
…grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers…
Added 5 hours ago
B
Team Captain, Technical Support
Boldr
Toronto, ON
- $50,400 to $63,000 CAD / year
- Full-time
As the Team Captain, Technical Support you are responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent,…
Added 5 hours ago
EG
Expedia Group Advertising Planning & Insights (EGA-PI) Manager (FTC)
Expedia Group
Vancouver, BC
- $65,500 to $92,000 CAD / year
- Full-time
…grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers…
Added 6 hours ago
AC
Cyber Security Architect
Aviva Canada
Markham, ON
- Full-time
Partner with Cyber Operations to ensure infrastructure designs support effective monitoring, logging, detection, incident response, and recovery using SIEM, SOAR, XDR, EDR, NDR, IDS/IPS,…
Added 6 hours ago
LL
Client Success Agent
LRDG Language Research Development Group
Montreal, QC
- Full-time
As a Client Success Agent, you will support the smooth delivery of language training and evaluation services by coordinating administrative and operational activities throughout the learner…
Added 6 hours ago
HR
Front Desk Agent - Front Office
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- $20.05 CAD / hour
- Part-time
The Front Desk Agent is responsible for welcoming hotel and casino guests and managing check-in and check‑out processes. This role handles reservations, billing, room assignments, and guest…
Added 7 hours ago
R&
Principal Data Scientist, Agentic AI Technical Lead
Robots & Pencils
Canada
- Full-time
Guide the design of scalable ML platforms, pipelines, and workflow orchestration that support event-driven, asynchronous operations at scale
Added 7 hours ago
A
Manager, Enterprise Service Desk (Tier 1)
Abacus
NB · Chiasson Office, NB
- Full-time
…a Knowledge Centered Service (KCS) architecture to empower agent learning, document technical solutions, and support self-service…
Added 7 hours ago
RB
Principal AI Engineer, Agentic Models and Data Platforms
Royal Bank of Canada
Calgary, AB
- Full-time
Implement observability for AI systems, including tracing across prompts and tool calls, telemetry, drift detection, and runbooks for production operations
Added 8 hours ago
E
Product Owner
EllisDon
Mississauga, ON
- Full-time
Align stakeholders across operations, technology, and leadership teams to support product direction and rollout readiness.
Added 8 hours ago
E
Product Owner
EllisDon
Mississauga, ON
- Full-time
Align stakeholders across operations, technology, and leadership teams to support product direction and rollout readiness.

Paymentus

Customer Service Representative (Bilingual Spanish)

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Oct 7, 2026

Original job description

Summary/Objective

The Customer Service Representative is a role that requires the agent to be available on a queue to answer calls and respond to customer inquiries, including but not limited to: payment processing, payment information inquiries, troubleshooting technical issues, etc.

This is an existing vacancy.**

Essential Functions/ Responsibilities

Process payments for our client's mutual customers (Inbound and Outbound).
Assist customers by explaining procedures, answering questions, and providing relative information in a professional business manner.
Follow call center scripts and processes when handling different topics.
Work collaboratively with Customer Service, Operations, Marketing, and Sales to improve client satisfaction.
Be available to work on Statutory Holidays and/or as needed by the business.

Required:

A secondary school diploma or minimum of high school diploma.
Proficient in English and Spanish.

Expected Hours of Work - This is a full-time position, 40 hours per week.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and printers.

Physical Demands

The CSR is required to be working at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

Apply About employer

More about this job

Responsibilities

Process customer payments and respond to inbound and outbound inquiries about payment information, procedures, and technical issues. Follow call center scripts, provide professional assistance, and collaborate with internal teams to improve customer satisfaction.

Requirements

A secondary school or high school diploma is required, along with proficiency in English and Spanish. The role requires availability for a full-time, 40-hour workweek and work on statutory holidays or as business needs require.

Skills

Customer Service
Bilingual Communication
English
Spanish
Payment Processing
Troubleshooting
Call Handling
Customer Inquiry Resolution
Following Call Center Scripts
Professional Communication
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual Spanish
English
Spanish
Payment Processing
Payment Inquiries
Technical Troubleshooting
Inbound Calls
Outbound Calls
Call Center Scripts
Customer Satisfaction
Financial Services
Statutory Holidays
Professional Office Environment
Laptop Computers
Photocopiers
Printers

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