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Added 12 hours ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 1 day ago
NB
Senior Analyst Custody Invoicing
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Analyst, Custody Invoicing within the Custody Operations team at National Bank Trust means acting as a subject matter expert in custody operations and supporting…
Added 1 day ago
ES
Product Owner
Epsilon Solutions Ltd.
Mississauga, ON
- Contract
Work with Underwriting, Operations, Billing, and Product stakeholders to understand business requirements and priorities.
Added 1 day ago
Analyst, NGL Commercial Contracts
Inter Pipeline Ltd.
Calgary, AB
Prepare, validate and process monthly commercial invoices in TIPS, coordinate supporting information, and work with Commercial and Finance to resolve billing discrepancies.
Added 1 day ago
MA
FINANCIAL ANALYST
MPE a division of Englobe
Lethbridge, AB
- Full-time
Reporting to the Financial Controller, the Financial Analyst will join a growing team focused on supporting operations through monthly reporting and accounting cycles. The candidate will be…
Added 1 day ago
A
SAP FICO Analyst
Aptonet
Terrebonne, QC
- Full-time
The SAP Finance Functional Analyst is responsible for supporting day-to-day operations and participating in projects from design through implementation for systems supporting Finance…
Added 1 day ago
KD
Cost Analyst
Kawartha Dairy
Minden Hills, ON · Bobcaygeon, Ontario
- Full-time
…resources– all while having fun doing it, apply to our Cost Analyst opportunity so we can meet…
Added 1 day ago
KD
Cost Analyst
Kawartha Dairy Ltd
Kawartha Lakes, ON · Bobcaygeon, ON
- $90,000 to $100,000 CAD / year
- Full-time
…resources– all while having fun doing it, apply to our Cost Analyst opportunity so we can meet…
Added 1 day ago
MG
Claim Center BSAs
Maplesoft Group, an SEB Company
Ottawa, ON
- Contract
Job Title: Senior Business Systems Analyst (Guidewire BillingCenter)
Added 1 day ago
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Senior Full-Stack Application Developer (Kotlin-Java/React)
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
…a team of 13 members that include developers, QA, business analyst, PO and functional developer. The candidate will be responsible for designing, developing, and implementing various…
Added 2 days ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 2 days ago
Financial Analyst
Government of Alberta
Calgary, AB
…ensuring sound financial stewardship? Join our team as a Financial Analyst and play a key role in supporting programs and services that make a difference in communities across the Calgary…
Added 2 days ago
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Technical Account Manager
Paymentus
Richmond Hill, ON
- $100,000 to $130,000 CAD / year
- Full-time
Serve as a Business Analyst to create SOWs for projects by working with the client and Paymentus project teams to help create requirements, share recommended approaches and help identify…
Added 2 days ago
W
Tier 1 Technical Support Analyst
WELLSTAR
Remote, Canada
- Contract
- Remote
Reporting to the Team Lead, we are seeking a Tier 1 Technical Support Analyst who is motivated by the opportunity to make a meaningful contribution to healthcare technology. You will…
Added 2 days ago
L
Senior Applied Epic Business Systems Analyst
Lockton
Toronto, ON · Greater Toronto Area, Canada
- $115,000 to $140,000 CAD / year
- Full-time
The Senior Applied Epic Business Systems Analyst is the Canadian subject-matter expert of the Applied Epic platform, responsible for ensuring the system is optimized, well-governed, and…
Added 2 days ago
GA
Bilingual Credit and Collection Analyst
GDI Ainsworth
Mississauga, ON
- Full-time
We are currently seeking a full-time, permanent Credit and Collections Analyst to join our Mississauga office. Bilingual English/French is a strong asset. This role is responsible for…
Added 2 days ago
R|
Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
Added 2 days ago
OS
Employee Movement Associate
Opensity Solutions
Toronto, ON · Greater Toronto Area, Canada
- $25 to $29 CAD / hour
- Full-time
…processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and…
Added 2 days ago
C1
Project Manager, Payments Delivery-(Hybrid)
Central 1
Toronto, ON · Vancouver, BC
- Full-time
Prepare monthly billing to reflect revenue earned for active initiatives.
Added 2 days ago
HI
Billing & Reporting Analyst
HUB International
Toronto, ON
- Full-time
This role supports the business by managing and analyzing account-related activities that impact revenue, billing, and carrier relationships. The focus is on identifying discrepancies,…
Added 2 days ago
KS
Employee Movement Associate
K2 Services
Toronto, ON · BMO TORONTO
- $25 to $29 CAD / hour
- Full-time
…processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and…
Added 2 days ago
AI
Surety Product Owner
Aptino, Inc.
ON · Ontario, Canada
- Contract
Collaborate with Surety business stakeholders across Underwriting, Operations, Billing, and Product teams to understand business requirements and priorities.
Added 2 days ago
AI
Surety Product Owner
Aptino, Inc.
Mississauga, ON
- Contract
Work with underwriting, operations, billing, and product teams to gather business requirements.
Added 2 days ago
H
Program Management Office Analyst
HCLTech
AB · Edmonton, AB
- Part-time
In the role of Analyst, IS Infrastructure PMO, you are accountable to IS Infrastructure Program Delivery Manager, operates within the context and prescribed limits established by the…
Added 2 days ago
OI
Senior Business Analyst
OXARO Inc.
Ottawa, ON
- Contract
Experience providing business analyst services for the replacement of legacy systems in case management modernization or transformation initiatives, such as large-scale legal case…

Paymentus

Technical Account Manager

Richmond Hill, ON, Canada

$100,000 to $130,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Summary/Objective

This position will report within the Account Management Team and will be the liaison between Paymentus customers and internal teams at Paymentus. A Technical Account Manager (TAM) collaborates with an Account Director in support of National Accounts to support client operational and technical needs. The TAM will be the first point of contact for the client after a case is opened with Customer Care or Product Support Operations.

Essential Functions/ Responsibilities

Learn and understand client’s setup and infrastructure and how it connects between their environment and Paymentus. (API setup, SFTP, file format, features, custom design, etc…)
Mentor other TAMs and Account Management personnel
Partner with Implementations, Product Support, Customer Care and Operations teams as needed to troubleshoot incidents and provide regular updates to client until an issue is resolved
Create, disburse and review SLA, KPIs reporting to clients. Ensure Paymentus support teams understand these agreements
Be an active participant working with the Incident Manager in Root Cause Analysis (RCA) creation to ensure client impact and other pertinent information is included
Responsible for reviewing RCA with client stake holders over the phone as needed
Serve as a Business Analyst to create SOWs for projects by working with the client and Paymentus project teams to help create requirements, share recommended approaches and help identify any risks with client’s request. Assist the Project Manager as needed during implementation
Partner with Implementations as required to define, perform, assist, and/or coordinate unit testing of features requested by clients
Will be the client’s advocate during upgrades and implementations to ensure any custom design has been reviewed and tested as appropriate
Partner with Account Directors to create operational slides for weekly/monthly/quarterly meetings looking at trends and how they affect both the customer and Paymentus business model
Responsible for all operational and technical communication whether via phone or email
Assist with demoing new features/functionality specifically around the implementation and integration component
Reinforce training of customer teams as needed on product features to help them solve their own problems and answer questions on customer trends
Partner with Development, Account Management and Implementations on prioritizing projects
Subject Matter Expert for the Paymentus Payment Processing platform

Supervisory Responsibility

This position has no direct supervisory responsibilities

Education and Experience

Undergraduate degree in Computer Science or related degree
3-5 Years in the electronic billing and payment industry
3-5 Years in a technical leadership role (Project Management, Sales Engineer, Solution Architect, etc.)
Knowledge of NACHA Operating Rules and Card Network Operating Regulations is highly desirable
Demonstrated project management experience tracking and reporting of projects
Polished communication skills (speaking and writing)
Experience communicating to Manager level and higher
Ability to understand technical terms and translate back effectively to the client and Paymentus business teams to help outline a situation and recommendations
Experience in analyzing data, problem-solving and making recommendations
Excels in a fast paced environment with lots of change and growth

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee may be required to life up to 25 lbs.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Travel

10-15% travel to customer sites may be required based upon project needs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

This is an existing vacancy.

Apply About employer

More about this job

Responsibilities

Serve as the technical and operational liaison between national-account clients and internal teams, troubleshooting issues, communicating updates, and managing service-level reporting and root cause analysis. Support client projects, implementations, upgrades, testing, training, and feature demonstrations while coordinating with account directors and cross-functional teams.

Requirements

An undergraduate degree in Computer Science or a related field and 3–5 years of experience in electronic billing and payments and in a technical leadership role are specified. Candidates should have project management, data analysis, problem-solving, and polished communication skills; knowledge of NACHA rules and card network regulations is highly desirable.

Skills

Technical Account Management
Payment Processing
Electronic Billing And Payments
API Integration
SFTP
Incident Management
Root Cause Analysis
Service-Level Agreement Reporting
Project Management
Business Analysis
Requirements Gathering
Unit Testing
Data Analysis
Troubleshooting
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Electronic Billing And Payments
Application Programming Interface (API)
Secure File Transfer Protocol (SFTP)
File Formats
Custom Design
National Accounts
Customer Care
Product Support Operations
Key Performance Indicators (KPIs)
Root Cause Analysis (RCA)
Incident Management
Statements Of Work (SOWs)
Business Analysis
Project Management
Implementation
Unit Testing
Upgrades
NACHA Operating Rules
Card Network Operating Regulations
Requirements Gathering
Risk Identification
Data Analysis
Troubleshooting
Client Training

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