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PBS Systems

Account Services Representative

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Company Name:	PBS Systems
Job Location:	Calgary, AB (HQ)
Job Type:	Full-time, Permanent
No. of Openings:	01
Job Requirement(s): Internal Job Title:	No travel Account Services Representative
Reports To:	Team Lead, Account Services

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

The Account Services Representative provides background administrative support to the customer-facing teams within Dealer Development. Primarily focused on order flow and ensuring fulfillment - the role will involve both creation and management of order documents along with monitoring the status and following up on the flow of the orders themselves.

The role will involve working daily with but not limited to the following teams: Account and Relationship Management will submit OIF (Order Information Form) requests, PBS Admin may inquire regarding the status of specific orders to coordinate their billing process, DTO (Dealer training Optimization)/ STT (Software training and transition) to confirm status of onsite training and software requests. Administrative Orders to determine product availability and back-order status.

Job Responsibilities:

OIF (Order Information Form) creation and processing
Online MS Purchase Forms - Automated sales inquiry response – labels / routers /printers / other features as added
Inter-department meeting attendance
Coverage for Executive Assistant role for specific order requests when they are unavailable
Acting as a monitor of internal processes to ensure document flow is correct and moving ensures that our customers receive the goods and services expected
The representative is responsible for helping customer-facing teams keep their promises to our clients
Maintain monthly cancellation spreadsheet and submit to executive monthly
Update customers with out-of-stock or back-order situations as required
Non DMS meeting review what needs to be brought up by team members
Review open OIFs and cornerstone calls to verify progress being made or why not
Process historical renewals
Begin process for customer changes by confirming dealer request, and sending out forms as needed to authorized users
Weekly reconciliation of orders

Qualifications:

High School Diploma
Solid knowledge of Microsoft Office Suite – including word and excel
PBS Certified Professionals program is encouraged
Ability to embrace variety, change and innovation
Listening and organizational skills, attention to detail, and a strong follow up ethic are the key attributes for success in this role
Superior verbal and written communication skills
Strong follow-up skills and internal communication / relationship skills are essential
Excellent time management, and the ability to work independently are a must

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package

Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Additional performance incentives
Attractive employee referral bonuses

Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.

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More about this job

Responsibilities

The Account Services Representative provides administrative support to customer-facing teams by managing order flow, documentation, and fulfillment status. They are responsible for monitoring internal processes, reconciling orders, and maintaining communication regarding product availability and order progress.

Requirements

Candidates must possess a High School Diploma and solid proficiency in the Microsoft Office Suite, particularly Word and Excel. Strong organizational, communication, and time management skills are essential for success in this role.

Skills

Administrative support
Order management
Microsoft Office Suite
Word
Excel
Time management
Communication skills
Attention to detail
Follow-up skills
Relationship management
Reconciliation
Data entry
Process monitoring
Customer service

Benefits

Professional development
Industry certifications
Travel opportunities
Medical coverage
Dental coverage
Paid time off
Performance-based incentives
Product certification bonuses
Employee referral bonuses
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Account Services
Administrative Support
Order Management
Microsoft Office
Excel
Word
Dealership Management System
DMS
Order Information Form
Reconciliation
Customer Service
Inventory Management
Process Improvement
Documentation
Business Platform
Relationship Management
Software Training
Back-order management
Professional Development
Performance Incentives

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