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PBS Systems

Accounting Support Analyst

Calgary, AB, Canada

Competitive annual base salary ($49,000k/yr. - $59,000k/yr.) · Full-time

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Job details

Pay: Competitive annual base salary ($49,000k/yr. - $59,000k/yr.)
Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Company Name

PBS Systems

Job Location:

Calgary, AB (Tech Center)

Job Type

Full-time, Permanent

No. Of Openings

01

Job Requirement(s)

Internal Job Title:

Travel across Canada and USA up to 2 weeks per month

Accounting Support Analyst - Tier 1

Reports To

Team Lead, Accounting Support

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As an Accounting Support Analyst, you will provide excellent training to our new and existing customers in the accounting module of our software, by assisting customers during develop, install and training process of their new dealership software.

Responsibilities

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and the supporting infrastructure.
Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
Achieving and exceeding KPI targets and other metrics defined by the department
Available to travel at least 1 week per month throughout the USA and Canada
Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
Commit to an ongoing personal development and cross-training as recommended by your Team Lead
Other duties as required

Qualifications

High school diploma
Accounting Diploma/Certificate
Must have valid Driver’s license
Must know the fundamentals of basic accounting
Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Automotive Dealership Accounting Department experience is an asset
Customer service experience
Possess excellent communication and analytical skills
Strong analytical and organizational skills
Works well both with a team and independently
Ability to embrace variety, structure, change and innovation
Available to work occasionally Saturday and/or Sunday due to travel schedule

What We Offer

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary ($49,000k/yr. - $59,000k/yr.)
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.

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More about this job

Responsibilities

Provide training and support to dealership customers using the accounting module of PBS software, responding to inquiries through phone, email, and live chat. Document and escalate support cases, collaborate across departments, pursue process improvements, maintain product knowledge, meet performance targets, and travel regularly to customer locations.

Requirements

Applicants must have a high school diploma, an accounting diploma or certificate, a valid driver's license, and knowledge of basic accounting. Strong computer, communication, analytical, and organizational skills are required; customer service experience is expected, while dealership accounting experience is an asset.

Skills

Basic Accounting
Customer Service
Accounting Software Training
Issue Resolution
Ticket Documentation
Microsoft Office
Communication
Analytical Skills
Organization
Teamwork
Process Improvement
Time Management
Adaptability
Cross-Training

Benefits

Professional Development
Travel Opportunities
Medical and Dental Coverage
Paid Time Off
Inclusive Work Culture
Employee Recognition Programs
Performance-Based Incentives
Product Certification Bonuses
Travel Incentive Bonuses
Employee Referral Bonuses
Staff Discounts

Visa sponsorship

Not detected in the job text

Keywords

Accounting Support
Accounting Module
Dealership Management System
Automotive Dealerships
Basic Accounting
Customer Service
Customer Training
Client Services
Phone Support
Email Support
Live Chat
Ticketing System
Issue Escalation
Process Improvement
Program Certification
Key Performance Indicators
Microsoft Windows
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Software Releases
Release Notes
Travel
Cross-Training

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