Accounting Support Analyst
- Calgary, AB, Canada
Competitive annual base salary ($49,000k/yr. - $59,000k/yr.) · Full-time
Applications open in a new tab.
Job details
- Pay
- Competitive annual base salary ($49,000k/yr. - $59,000k/yr.)
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Company Name
PBS Systems
Job Location:
Calgary, AB (Tech Center)
Job Type
Full-time, Permanent
No. Of Openings
01
Job Requirement(s)
Internal Job Title:
Travel across Canada and USA up to 2 weeks per month
Accounting Support Analyst - Tier 1
Reports To
Team Lead, Accounting Support
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!
The Role
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As an Accounting Support Analyst, you will provide excellent training to our new and existing customers in the accounting module of our software, by assisting customers during develop, install and training process of their new dealership software.
Responsibilities
PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.
PBS Systems
Job Location:
Calgary, AB (Tech Center)
Job Type
Full-time, Permanent
No. Of Openings
01
Job Requirement(s)
Internal Job Title:
Travel across Canada and USA up to 2 weeks per month
Accounting Support Analyst - Tier 1
Reports To
Team Lead, Accounting Support
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!
The Role
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As an Accounting Support Analyst, you will provide excellent training to our new and existing customers in the accounting module of our software, by assisting customers during develop, install and training process of their new dealership software.
Responsibilities
- Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
- Logging and documenting all customer interactions within our ticketing system and escalating matters as required
- Collaborating with other groups/departments to streamline service delivery
- Identify opportunities to drive process improvements that positively impact the client’s experience
- Develop knowledge and understanding of our software and the supporting infrastructure.
- Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
- Achieving and exceeding KPI targets and other metrics defined by the department
- Available to travel at least 1 week per month throughout the USA and Canada
- Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
- Commit to an ongoing personal development and cross-training as recommended by your Team Lead
- Other duties as required
- High school diploma
- Accounting Diploma/Certificate
- Must have valid Driver’s license
- Must know the fundamentals of basic accounting
- Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
- Automotive Dealership Accounting Department experience is an asset
- Customer service experience
- Possess excellent communication and analytical skills
- Strong analytical and organizational skills
- Works well both with a team and independently
- Ability to embrace variety, structure, change and innovation
- Available to work occasionally Saturday and/or Sunday due to travel schedule
- Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
- Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
- Comprehensive health benefits - Medical and dental coverage to support your well-being
- Paid Time Off – PTO to help you recharge and maintain work-life balance
- Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
- Employee recognition - Regular appreciation programs and performance-based incentives
- Competitive compensation package
- Competitive annual base salary ($49,000k/yr. - $59,000k/yr.)
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive employee referral bonuses
- Staff discounts – Exclusive savings with partners such as GM, Dell, and more
PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.
More about this job
Responsibilities
Provide training and support to dealership customers using the accounting module of PBS software, responding to inquiries through phone, email, and live chat. Document and escalate support cases, collaborate across departments, pursue process improvements, maintain product knowledge, meet performance targets, and travel regularly to customer locations.
Requirements
Applicants must have a high school diploma, an accounting diploma or certificate, a valid driver's license, and knowledge of basic accounting. Strong computer, communication, analytical, and organizational skills are required; customer service experience is expected, while dealership accounting experience is an asset.
Skills
- Basic Accounting
- Customer Service
- Accounting Software Training
- Issue Resolution
- Ticket Documentation
- Microsoft Office
- Communication
- Analytical Skills
- Organization
- Teamwork
- Process Improvement
- Time Management
- Adaptability
- Cross-Training
Benefits
- Professional Development
- Travel Opportunities
- Medical and Dental Coverage
- Paid Time Off
- Inclusive Work Culture
- Employee Recognition Programs
- Performance-Based Incentives
- Product Certification Bonuses
- Travel Incentive Bonuses
- Employee Referral Bonuses
- Staff Discounts
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
- Technology
- Education
Keywords
- Accounting Support
- Accounting Module
- Dealership Management System
- Automotive Dealerships
- Basic Accounting
- Customer Service
- Customer Training
- Client Services
- Phone Support
- Email Support
- Live Chat
- Ticketing System
- Issue Escalation
- Process Improvement
- Program Certification
- Key Performance Indicators
- Microsoft Windows
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
- Software Releases
- Release Notes
- Travel
- Cross-Training