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GUCCI Conseiller à la clientèle senior - Holt Renfrew Ogilvy Montreal / GUCCI Senior Client Advisor - Holt Renfrew Ogilvy Montreal
Gucci
Montreal, QC
Full-time
Habileté à analyser les besoins et les tendances de l’entreprise et à en discuter avec le gestionnaire en chef.
Bilingual Automotive Fixed Ops Specialist - Training and Implementation
PBS Systems
Montreal, QC
Share knowledge across silos and contribute to team learning and development
Bilingual Automotive Fixed Ops Specialist - Training and Implementation
PBS Systems
Montreal, QC
Share knowledge across silos and contribute to team learning and development
Plant TPM Lead
Owens Corning
Windsor, ON
L’organisation TPM Doors (Total Productive Maintenance) propulse la transformation manufacturière vers l’avant, laissant nos concurrents loin derrière. La mise en œuvre de la méthode TPM…
Added 14 hours ago
Bilingual (French/English) Corporate Chef - Training and Events
NPAworldwide
Mississauga, ON
Full-time
We are looking for an experienced Regional Chef or above to lead culinary training, coaching and live cooking demonstration development for Regional Sales Managers across Canada.
Sous Chef, Banquets & Catering
Compass Canada
Winnipeg, MB
Full-time
The Banquets & Catering, Sous Chef will report directly to the Banquets & Catering Chef and will support and assist the Banquet Chef to lead the management of all banquets throughout Park…
2nd Cook - Pastry
Aramark Canada
Ottawa, ON
Full-time
Aspire to be in a sous-chef role in the future to facilitate natural development.
2nd Cook - Pastry
Aramark
Ottawa, ON
Aspire to be in a sous-chef role in the future to facilitate natural development.
Chef de Partie / Jr. Sous Chef - JOEY Yorkdale
JOEY Restaurant Group
Toronto, Ontario
Full-time
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team's…
Chef de Partie / Jr. Sous Chef - JOEY Eaton Centre
JOEY Restaurant Group
Toronto, Ontario
Full-time
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team's…
Chef de Partie - JOEY Barlow
JOEY Restaurants
Calgary, Alberta
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team’s…
Chef de Partie - JOEY Kelowna
JOEY Restaurants
Kelowna, British Columbia
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team’s…
Chef de Partie - JOEY Coquitlam
JOEY Restaurants
Coquitlam, British Columbia
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team’s…
Chef de Partie - JOEY Bentall
JOEY Restaurants
Vancouver, British Columbia
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team’s…
Chef de Partie - JOEY Kenaston
JOEY Restaurant Group
Winnipeg, Manitoba
Full-time
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team's…
Chef de Partie - JOEY Coquitlam
JOEY Restaurant Group
Coquitlam, British Columbia
Full-time
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team's…
Chef de Partie - JOEY Kelowna
JOEY Restaurant Group
Kelowna, British Columbia
Full-time
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team's…
Chef de Partie - JOEY Bentall
JOEY Restaurant Group
Vancouver, British Columbia
Full-time
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team's…
Chef de Partie - JOEY Mayfield
JOEY Restaurant Group
Edmonton, Alberta
Full-time
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team's…
Chef de Partie - JOEY Eau Claire
JOEY Restaurants
Calgary, Alberta
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team’s…
Chef de Partie - JOEY Sherwood Park
JOEY Restaurants
Edmonton, Alberta
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team’s…
Chef de Partie - JOEY Eau Claire
JOEY Restaurant Group
Calgary, Alberta
Full-time
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team's…
Chef de Partie - JOEY Don Mills
JOEY Restaurant Group
Toronto, Ontario
Full-time
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team's…
Chef de Partie - JOEY King Street
JOEY Restaurant Group
Toronto, Ontario
Full-time
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team's…
Chef de Partie - JOEY Sherwood Park
JOEY Restaurant Group
Edmonton, Alberta
Full-time
As a Chef de Partie, you will support in the contribution of the overall success of a multi-million-dollar Restaurant and its people. In this role. you are responsible for your team's…

PBS Systems

Bilingual Automotive Fixed Ops Specialist - Training and Implementation

Montreal, QC, Canada

Job type: Full-time

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Deliver expert bilingual training and support to customers on Dealer Management Software through virtual sessions and on-site installations. Manage software implementation processes and maintain positive, solutions-focused relationships to ensure customer success.

Requirements

Requires fluency in French and English and 1-2 years of experience in a car dealership environment focusing on Fixed Operations. Must be able to travel within North America approximately two weeks per month with a valid passport and driver's license.

Experience

0 to 2 years

Education

high school

Working hours

40 hours per week

Work arrangement

Hybrid

Days in the office

Skills

Bilingual French and English
Fixed Operations
Microsoft Office Suite
Virtual Training
On-site Training
Customer Service
Public Speaking
Problem Solving
Troubleshooting
Time Management
Organizational Skills
Documentation
Data Entry
Dealership Management Systems
Software Implementation

Benefits

Professional Development
Industry Certifications
Travel Opportunities
Medical Coverage
Dental Coverage
Paid Time Off
Employee Recognition Programs
Performance-based Incentives
Referral Bonuses
Staff Discounts

Visa sponsorship

Not detected in the job text

Keywords

DMS
Dealership Management System
Fixed Operations
Software Implementation
Bilingual
French
English
Virtual Training
On-site Training
Microsoft Office
Outlook
Word
Excel
Customer Success
North America
Automotive Industry
PBS Systems
DTO
Technical Training
Troubleshooting

Original job description

English section of this bilingual listing.

Version française ci-dessous

Company Name:	PBS Systems
Job Location:	Remote (Montreal area)
Job Type:	Full-time, Permanent
No. of Openings:	1
Job Requirement(s):	Bilingual (FR-EN); Travel within North America approx. 2 weeks per month
Internal Job Title:	DTO Bilingual Trainer – Fixed Ops
Reports To:	Team Lead, DTO Fixed Ops

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

As a DTO Bilingual Trainer – Fixed Ops, you will deliver expert training and support in English and French to new and existing customers on our Dealer Management Software. You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person. This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.

This is a remote work opportunity based out of the Montreal and surrounding area. 50% of your time would be spent working from home and 50% of your time would be spent travelling to customer sites throughout North America.

Job Responsibilities:

Develop a thorough understanding of PBS software and related training processes
Gain proficiency in data entry and other key operational tasks
Independently manage and deliver all assigned training sessions within primary silo
Become an install resource without assistance
Prioritize tasks independently and demonstrate accountability without requiring direction
Ensure that assigned DTO Cornerstone tickets are handled in a timely manner
Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded
Respond promptly to internal and external training requests
Write up tickets that arise and escalate issues to the corresponding teams
Stay up-to-date and understand process documentation as departmental processes evolve
Share knowledge across silos and contribute to team learning and development
Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
Support a collaborative and positive team environment
Perform other duties and responsibilities as assigned

MUST HAVE Skills:

Fluent in French and English (speaking, reading, writing)
1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license are required

Additional Skills:

Excellent communication skills, including presentation and public speaking
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset
Strong problem solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities
High School Diploma

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

______________________________________________________

Nom de l'entreprise (Company Name) : PBS Systems

Nom interne du poste (Internal Job Title) : Formateur.rice bilingue, opérations fixes (DTO)

Read the full bilingual original

Version française ci-dessous

Company Name:	PBS Systems
Job Location:	Remote (Montreal area)
Job Type:	Full-time, Permanent
No. of Openings:	1
Job Requirement(s):	Bilingual (FR-EN); Travel within North America approx. 2 weeks per month
Internal Job Title:	DTO Bilingual Trainer – Fixed Ops
Reports To:	Team Lead, DTO Fixed Ops

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

Job Responsibilities:

Develop a thorough understanding of PBS software and related training processes
Gain proficiency in data entry and other key operational tasks
Independently manage and deliver all assigned training sessions within primary silo
Become an install resource without assistance
Prioritize tasks independently and demonstrate accountability without requiring direction
Ensure that assigned DTO Cornerstone tickets are handled in a timely manner
Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded
Respond promptly to internal and external training requests
Write up tickets that arise and escalate issues to the corresponding teams
Stay up-to-date and understand process documentation as departmental processes evolve
Share knowledge across silos and contribute to team learning and development
Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
Support a collaborative and positive team environment
Perform other duties and responsibilities as assigned

MUST HAVE Skills:

Fluent in French and English (speaking, reading, writing)
1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license are required

Additional Skills:

Excellent communication skills, including presentation and public speaking
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset
Strong problem solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities
High School Diploma

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package

Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive referral bonuses

Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

______________________________________________________

Nom de l'entreprise (Company Name) : PBS Systems

Lieu d'emploi (Job Location) : À distance (région de Montréal)

Type d'emploi (Job Type) : Temps plein, permanent

Poste(s) à combler (No. Of Openings): 1

Nom interne du poste (Internal Job Title) : Formateur.rice bilingue, opérations fixes (DTO)

Se rapporte à (Reports To) : Chef d'équipe, DTO – Opérations fixes

Exigences du poste (Job Requirements) : Bilingue (FR-EN); Voyager en Amérique du Nord environ 2 semaines par mois

« PBS est le fournisseur de plateforme d’affaires tout-en-un qui connaît la croissance la plus rapide en Amérique du Nord, et ce n’est que le début ! »

Opportunité :

PBS transforme l’expérience client dans l’achat et l’entretien des voitures depuis plus de 37 ans. Nous sommes le troisième plus grand fournisseur de systèmes de gestion de concessionnaires (DMS) en Amérique du Nord. Chaque mois, des centaines de nouvel·le·s utilisateur·trice·s rejoignent notre plateforme logicielle, qui aide les concessionnaires à gérer les ventes, le service, l'inventaire et la comptabilité. Ce qui nous distingue, c’est la manière dont nous percevons nos client·e·s. Nous les considérons comme partenaires, innovateur·rice·s et ami·e·s.

Chez PBS, nous investissons dans votre croissance. Votre carrière peut progresser en fonction de vos forces, intérêts et aspirations. Postulez dès aujourd'hui!

Rôle :

En tant que formateur·rice bilingue aux opérations fixes dans notre département de formation et d’optimisation des concessionnaires (DTO), vous offrirez une formation hors pair et un soutien en anglais et en français à notre clientèle (nouvelle et existante) via notre système de gestion de concessions. Vous animerez principalement des sessions de formation virtuelles pour guider les client·e·s tout au long du processus d'implantation du logiciel, assurant ainsi une transition en douceur. Lorsque nécessaire, vous effectuerez de la formation sur place en concession pendant les nouveaux déploiements. Vous jouerez un rôle clé dans la livraison d’un service exceptionnel et la promotion de l'apprentissage continu. Vos actions favoriseront la collaboration et l'amélioration des processus afin de maximiser la réussite client grâce à notre logiciel.

Il s'agit d'une opportunité de travail à distance, basée à Montréal et dans la région environnante. 50 % de votre temps serait consacré au télétravail et 50 % à des déplacements vers les sites de notre clientèle partout en Amérique du Nord.

Responsabilités :

Apprendre et comprendre le logiciel de PBS d’une manière approfondie, ainsi que le processus de formation
Démontrer de fortes aptitudes en saisie de données et dans l’accomplissement de tâches opérationnelles connexes
Livrer et coordonner, de façon autonome, toutes les sessions de formation associées à votre département principal
Devenir une ressource autonome et indépendante pour les installations de notre logiciel
Démontrer une capacité à prioriser les tâches sans intervention des chef·fe·s d'équipe
Traiter les billets assignés au département en temps opportun
Offrir un excellent service à la clientèle en naviguant efficacement dans le système de gestion des concessions (DMS) de PBS et en le présentant de manière claire, tout en maintenant des relations positives axées sur les solutions afin de répondre aux attentes des client·e·s, voire les surpasser.
Répondre rapidement aux demandes de formation, qu’elles proviennent de collègues ou de la clientèle
Documenter les demandes ou problèmes rencontrés sous forme de billets (tickets) et les transmettre aux équipes responsables lorsque nécessaire
Se tenir à jour et bien comprendre la documentation des processus, surtout lorsque ceux-ci évoluent au sein du département
Partager ses connaissances avec les autres équipes pour favoriser l’apprentissage collectif et le développement des compétences
Prendre l’initiative d’approfondir sa connaissance des produits et participer à des formations croisées lorsque possible
Contribuer à maintenir un environnement de travail collaboratif, positif et axé sur le soutien mutuel
Accomplir toute autre tâche ou responsabilité confiée dans le cadre du poste

COMPÉTENCES INDISPENSABLES :

Parler couramment le français et l'anglais (parler, lire et écrire)
1 à 2 années d'expérience en concession automobile, spécifiquement en opérations fixes
De solides compétences informatiques sont requises, y compris la maîtrise des logiciels Microsoft Office (Outlook, Word, Excel). Apprendre rapidement et s'adapter aux nouveaux outils logiciels est essentiel!
Capacité de voyager au Canada et aux États-Unis jusqu'à 2 semaines par mois; passeport valide, visa américain (si applicable), et un permis de conduire valide et sans restriction sont requis

Compétences supplémentaires :

Excellentes compétences en communication, incluant une facilité à présenter et parler devant un public
Connaître le logiciel de PBS (atout majeur)
Expérience en animation de formations en personne et virtuelles (atout majeur)
Solides compétences en résolution de problèmes et en dépannage
Gestion efficace du temps et compétences organisationnelles
Capacité de gérer plusieurs tâches en même temps et leurs priorités
Compétences exceptionnelles en gestion de documentation
Diplôme d'études secondaires

Ce que nous offrons :

Développement professionnel – Formation continue, certifications et opportunités de croissance
Opportunités de voyage – Explorez le Canada, les États-Unis et les Caraïbes
Avantages sociaux complets – Couverture médicale et dentaire
Congés payés – Congés, jours personnels et jours fériés payés
Culture inclusive – Un environnement d'équipe collaboratif et de soutien où votre voix compte
Reconnaissance du personnel – Programmes d'appréciation sur une base régulière et incitatifs à la performance

Salaire compétitif – en plus d’un salaire de base, nous offrons des primes pour la certification produit pouvant aller jusqu'à 4 800 $ par année, une excellente prime pour le référencement, etc.

Rabais pour le personnel – GM, Dell, GoodLife, etc.

Si vous êtes sélectionné(e) pour une entrevue, nous vous contacterons par courriel. Veuillez surveiller vos courriers indésirables.

PBS est un employeur offrant l'égalité des opportunités. Des accommodements seront offerts lors du processus d'embauche, selon les besoins.

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