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Added 1 day ago
A
SMB Renewals Specialist (Outbound Sales Representative)
Accenture
St. Catharines, ON
- Full-time
Possible Language premiums of $4/hour for bilingual customer inquiries via email, and/or calls. The language premium program is market driven and Accenture may amend, change, alter or…
Added 2 days ago
RI
Insurance Advisor - Life, Health & Wealth
RBC Insurance
NS · Cape Breton, NS
- Full-time
…and advice to your existing network of referrals and new RBC client acquisitions. Your drive to understand the full-suite of RBC Insurance Life, Whole Life, Living Benefits, & Wealth…
Added 2 days ago
T
Bilingual Credit Recovery Specialist - Tangerine
Tangerine
Toronto, ON
- Full-time
The Credit Recovery Specialist is responsible for maintaining an overall minimal delinquency ratio on the Tangerine portfolio (Deposits, Loans, Lines of Credit, Credit Cards), based on…
Added 2 days ago
CI
Ingénieur(e) mécanique intermédiaire / Intermediate Mechanical Engineer
Calian in Space & Technology
Vaudreuil-Dorion, QC
- Full-time
…designs and manufactures a wide range of large precision antenna systems for satellite communications, radio astronomy, science and defense…
Added 2 days ago
RI
Insurance Advisor - Life, Health & Wealth
RBC Insurance
Halifax, NS
- Full-time
…and advice to your existing network of referrals and new RBC client acquisitions. Your drive to understand the full-suite of RBC Insurance Life, Whole Life, Living Benefits, & Wealth…
Added 2 days ago
RI
Insurance Advisor - Life, Health & Wealth
RBC Insurance
Truro, NS
- Full-time
…and advice to your existing network of referrals and new RBC client acquisitions. Your drive to understand the full-suite of RBC Insurance Life, Whole Life, Living Benefits, & Wealth…
Added 2 days ago
PC
Client Service Associate
PBY Capital
Toronto, ON
- Full-time
This role will report to the Vice-President and provides exposure across client service, business development, marketing, and operations, helping the successful candidate develop a broad…
Added 2 days ago
RB
Insurance Advisor - Life, Health & Wealth
Royal Bank of Canada
Halifax, NS
- Full-time
…and advice to your existing network of referrals and new RBC client acquisitions. Your drive to understand the full-suite of RBC Insurance Life, Whole Life, Living Benefits, & Wealth…
Added 2 days ago
R
Insurance Advisor - Life, Health & Wealth
RBC
NS · Halifax, NS · Truro, NS
- Full-time
…and advice to your existing network of referrals and new RBC client acquisitions. Your drive to understand the full-suite of RBC Insurance Life, Whole Life, Living Benefits, & Wealth…
Added 3 days ago
Bilingual Credit Recovery Specialist - Tangerine
Scotiabank
Toronto, ON
The Credit Recovery Specialist is responsible for maintaining an overall minimal delinquency ratio on the Tangerine portfolio (Deposits, Loans, Lines of Credit, Credit Cards), based on…
Added 3 days ago
PC
Spécialiste en support technique /Technical Support Specialist
Portage CyberTech
Montreal, QC
- Full-time
…collaborer avec les équipes internes pour assurer une expérience client optimale. Vous participerez également à la documentation, aux rencontres clients, aux validations après déploiement…
Added 3 days ago
BS
Bilingual Customer Success Rep
Bilingual Source
Markham, ON
- $45,000 to $58,000 CAD / year
- Full-time
Our client is seeking a Bilingual Customer Success Specialist to join a growing team in Gormley, Ontario. This is an exciting opportunity for someone who thrives in a customer-focused…
Added 4 days ago
IF
Career Network Specialist
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
As a Career Network Specialist, you will play a key role within the Career Network’s service and sales support centre. You will help ensure that requests received by phone and email are…
Added 4 days ago
RC
Gestionnaire de Comptes
Randstad Canada
Montreal, QC
- Full-time
Added 5 days ago
Estate Specialist
Scotiabank
ON · Mississauga, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 6 days ago
UO
Senior Specialist, Academic Administration
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Welcome to the University of Ottawa Faculty of Medicine, the first and largest bilingual medical faculty in Canada. Our learners have access to state-of-the art facilities and specialized…
Added 8 days ago
FN
Resolution Specialist--Bilingual, Collections
First National Financial LP
Montreal, QC
- Contract
We are hiring a Resolution Specialist--Bilingual, Collections!
Added 8 days ago
OC
Bilingual Customer Success Specialist
Options Consulting Solutions
Toronto, ON · North York, ON
- $58,000 to $65,000 CAD / year
- Full-time
As a Bilingual Customer Success Specialist, you will serve as a key point of contact for customers, supporting assigned sales territories in partnership with an Account Manager. You will:
Added 8 days ago
EL
Bilingual Customer Service Representative
Emerald Lane Recruitment
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $65,000 CAD / year
- Full-time
Customer Support Specialist (Bilingual EN/FR)
Added 9 days ago
CI
Ingénieur mécanique principal / Senior Mechanical Engineer
Calian in Space & Technology
Vaudreuil-Dorion, QC
- Full-time
…designs and manufactures a wide range of large precision antenna systems for satellite communications, radio astronomy, science and defense…
Added 9 days ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Montreal, QC
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 9 days ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Calgary, AB
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 9 days ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Quebec, QC
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 9 days ago
MT
Bilingual Learning & Development Trainer/Instructional Designer
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 9 days ago
CL
Customer Support Specialist
CM Labs Simulations
Montreal, QC
- Full-time
CM-Labs est actuellement à la recherche d’un spécialiste du support client hautement motivé et axé sur les détails. Dans ce rôle, vous serez le point de contact principal pour traiter les…

PBS Systems

Bilingual Automotive Fixed Ops Specialist - Training and Implementation

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English · French
Posted: Sep 11, 2026

Original job description

English section of this bilingual listing.

Version française ci-dessous

Company Name:	PBS Systems
Job Location:	Remote (Montreal area)
Job Type:	Full-time, Permanent
No. of Openings:	1
Job Requirement(s):	Bilingual (FR-EN); Travel within North America approx. 2 weeks per month
Internal Job Title:	DTO Bilingual Trainer – Fixed Ops
Reports To:	Team Lead, DTO Fixed Ops

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

As a DTO Bilingual Trainer – Fixed Ops, you will deliver expert training and support in English and French to new and existing customers on our Dealer Management Software. You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person. This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.

This is a remote work opportunity based out of the Montreal and surrounding area. 50% of your time would be spent working from home and 50% of your time would be spent travelling to customer sites throughout North America.

Job Responsibilities:

Develop a thorough understanding of PBS software and related training processes
Gain proficiency in data entry and other key operational tasks
Independently manage and deliver all assigned training sessions within primary silo
Become an install resource without assistance
Prioritize tasks independently and demonstrate accountability without requiring direction
Ensure that assigned DTO Cornerstone tickets are handled in a timely manner
Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded
Respond promptly to internal and external training requests
Write up tickets that arise and escalate issues to the corresponding teams
Stay up-to-date and understand process documentation as departmental processes evolve
Share knowledge across silos and contribute to team learning and development
Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
Support a collaborative and positive team environment
Perform other duties and responsibilities as assigned

MUST HAVE Skills:

Fluent in French and English (speaking, reading, writing)
1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license are required

Additional Skills:

Excellent communication skills, including presentation and public speaking
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset
Strong problem solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities
High School Diploma

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

______________________________________________________

Nom de l'entreprise (Company Name) : PBS Systems

Nom interne du poste (Internal Job Title) : Formateur.rice bilingue, opérations fixes (DTO)

Read the full bilingual original

Version française ci-dessous

Company Name:	PBS Systems
Job Location:	Remote (Montreal area)
Job Type:	Full-time, Permanent
No. of Openings:	1
Job Requirement(s):	Bilingual (FR-EN); Travel within North America approx. 2 weeks per month
Internal Job Title:	DTO Bilingual Trainer – Fixed Ops
Reports To:	Team Lead, DTO Fixed Ops

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

Job Responsibilities:

Develop a thorough understanding of PBS software and related training processes
Gain proficiency in data entry and other key operational tasks
Independently manage and deliver all assigned training sessions within primary silo
Become an install resource without assistance
Prioritize tasks independently and demonstrate accountability without requiring direction
Ensure that assigned DTO Cornerstone tickets are handled in a timely manner
Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded
Respond promptly to internal and external training requests
Write up tickets that arise and escalate issues to the corresponding teams
Stay up-to-date and understand process documentation as departmental processes evolve
Share knowledge across silos and contribute to team learning and development
Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
Support a collaborative and positive team environment
Perform other duties and responsibilities as assigned

MUST HAVE Skills:

Fluent in French and English (speaking, reading, writing)
1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license are required

Additional Skills:

Excellent communication skills, including presentation and public speaking
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset
Strong problem solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities
High School Diploma

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

______________________________________________________

Nom de l'entreprise (Company Name) : PBS Systems

Lieu d'emploi (Job Location) : À distance (région de Montréal)

Type d'emploi (Job Type) : Temps plein, permanent

Poste(s) à combler (No. Of Openings): 1

Nom interne du poste (Internal Job Title) : Formateur.rice bilingue, opérations fixes (DTO)

Se rapporte à (Reports To) : Chef d'équipe, DTO – Opérations fixes

Exigences du poste (Job Requirements) : Bilingue (FR-EN); Voyager en Amérique du Nord environ 2 semaines par mois

« PBS est le fournisseur de plateforme d’affaires tout-en-un qui connaît la croissance la plus rapide en Amérique du Nord, et ce n’est que le début ! »

Opportunité :

PBS transforme l’expérience client dans l’achat et l’entretien des voitures depuis plus de 37 ans. Nous sommes le troisième plus grand fournisseur de systèmes de gestion de concessionnaires (DMS) en Amérique du Nord. Chaque mois, des centaines de nouvel·le·s utilisateur·trice·s rejoignent notre plateforme logicielle, qui aide les concessionnaires à gérer les ventes, le service, l'inventaire et la comptabilité. Ce qui nous distingue, c’est la manière dont nous percevons nos client·e·s. Nous les considérons comme partenaires, innovateur·rice·s et ami·e·s.

Chez PBS, nous investissons dans votre croissance. Votre carrière peut progresser en fonction de vos forces, intérêts et aspirations. Postulez dès aujourd'hui!

Rôle :

En tant que formateur·rice bilingue aux opérations fixes dans notre département de formation et d’optimisation des concessionnaires (DTO), vous offrirez une formation hors pair et un soutien en anglais et en français à notre clientèle (nouvelle et existante) via notre système de gestion de concessions. Vous animerez principalement des sessions de formation virtuelles pour guider les client·e·s tout au long du processus d'implantation du logiciel, assurant ainsi une transition en douceur. Lorsque nécessaire, vous effectuerez de la formation sur place en concession pendant les nouveaux déploiements. Vous jouerez un rôle clé dans la livraison d’un service exceptionnel et la promotion de l'apprentissage continu. Vos actions favoriseront la collaboration et l'amélioration des processus afin de maximiser la réussite client grâce à notre logiciel.

Il s'agit d'une opportunité de travail à distance, basée à Montréal et dans la région environnante. 50 % de votre temps serait consacré au télétravail et 50 % à des déplacements vers les sites de notre clientèle partout en Amérique du Nord.

Responsabilités :

Apprendre et comprendre le logiciel de PBS d’une manière approfondie, ainsi que le processus de formation
Démontrer de fortes aptitudes en saisie de données et dans l’accomplissement de tâches opérationnelles connexes
Livrer et coordonner, de façon autonome, toutes les sessions de formation associées à votre département principal
Devenir une ressource autonome et indépendante pour les installations de notre logiciel
Démontrer une capacité à prioriser les tâches sans intervention des chef·fe·s d'équipe
Traiter les billets assignés au département en temps opportun
Offrir un excellent service à la clientèle en naviguant efficacement dans le système de gestion des concessions (DMS) de PBS et en le présentant de manière claire, tout en maintenant des relations positives axées sur les solutions afin de répondre aux attentes des client·e·s, voire les surpasser.
Répondre rapidement aux demandes de formation, qu’elles proviennent de collègues ou de la clientèle
Documenter les demandes ou problèmes rencontrés sous forme de billets (tickets) et les transmettre aux équipes responsables lorsque nécessaire
Se tenir à jour et bien comprendre la documentation des processus, surtout lorsque ceux-ci évoluent au sein du département
Partager ses connaissances avec les autres équipes pour favoriser l’apprentissage collectif et le développement des compétences
Prendre l’initiative d’approfondir sa connaissance des produits et participer à des formations croisées lorsque possible
Contribuer à maintenir un environnement de travail collaboratif, positif et axé sur le soutien mutuel
Accomplir toute autre tâche ou responsabilité confiée dans le cadre du poste

COMPÉTENCES INDISPENSABLES :

Parler couramment le français et l'anglais (parler, lire et écrire)
1 à 2 années d'expérience en concession automobile, spécifiquement en opérations fixes
De solides compétences informatiques sont requises, y compris la maîtrise des logiciels Microsoft Office (Outlook, Word, Excel). Apprendre rapidement et s'adapter aux nouveaux outils logiciels est essentiel!
Capacité de voyager au Canada et aux États-Unis jusqu'à 2 semaines par mois; passeport valide, visa américain (si applicable), et un permis de conduire valide et sans restriction sont requis

Compétences supplémentaires :

Excellentes compétences en communication, incluant une facilité à présenter et parler devant un public
Connaître le logiciel de PBS (atout majeur)
Expérience en animation de formations en personne et virtuelles (atout majeur)
Solides compétences en résolution de problèmes et en dépannage
Gestion efficace du temps et compétences organisationnelles
Capacité de gérer plusieurs tâches en même temps et leurs priorités
Compétences exceptionnelles en gestion de documentation
Diplôme d'études secondaires

Ce que nous offrons :

Développement professionnel – Formation continue, certifications et opportunités de croissance
Opportunités de voyage – Explorez le Canada, les États-Unis et les Caraïbes
Avantages sociaux complets – Couverture médicale et dentaire
Congés payés – Congés, jours personnels et jours fériés payés
Culture inclusive – Un environnement d'équipe collaboratif et de soutien où votre voix compte
Reconnaissance du personnel – Programmes d'appréciation sur une base régulière et incitatifs à la performance

Salaire compétitif – en plus d’un salaire de base, nous offrons des primes pour la certification produit pouvant aller jusqu'à 4 800 $ par année, une excellente prime pour le référencement, etc.

Rabais pour le personnel – GM, Dell, GoodLife, etc.

Si vous êtes sélectionné(e) pour une entrevue, nous vous contacterons par courriel. Veuillez surveiller vos courriers indésirables.

PBS est un employeur offrant l'égalité des opportunités. Des accommodements seront offerts lors du processus d'embauche, selon les besoins.

Apply About employer

More about this job

Responsibilities

Deliver expert bilingual training and support to customers on Dealer Management Software through virtual sessions and on-site installations. Manage software implementation processes and maintain positive, solutions-focused relationships to ensure customer success.

Requirements

Requires fluency in French and English and 1-2 years of experience in a car dealership environment focusing on Fixed Operations. Must be able to travel within North America approximately two weeks per month with a valid passport and driver's license.

Skills

Bilingual French and English
Fixed Operations
Microsoft Office Suite
Virtual Training
On-site Training
Customer Service
Public Speaking
Problem Solving
Troubleshooting
Time Management
Organizational Skills
Documentation
Data Entry
Dealership Management Systems
Software Implementation

Benefits

Professional Development
Industry Certifications
Travel Opportunities
Medical Coverage
Dental Coverage
Paid Time Off
Employee Recognition Programs
Performance-based Incentives
Referral Bonuses
Staff Discounts

Visa sponsorship

Not detected in the job text

Keywords

DMS
Dealership Management System
Fixed Operations
Software Implementation
Bilingual
French
English
Virtual Training
On-site Training
Microsoft Office
Outlook
Word
Excel
Customer Success
North America
Automotive Industry
PBS Systems
DTO
Technical Training
Troubleshooting

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