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Added 4 mins ago
OT
IT Systems Support Specialist
Odyssey Trust Company
Calgary, AB
- Full-time
We’re looking for an IT Systems Support Specialist to join our growing company, Odyssey Trust! Our ideal candidate is someone who loves IT and wants to work with a great group of people.…
Added 4 mins ago
OR
Sr Specialist, Contact Center Operations & Training
OSL Retail Services Inc
Mississauga, ON
- Other
We are currently seeking Sr. Specialist, Contact Centre Operations & Training. Reporting to the Senior Manager, Customer Service, this role oversees outsourced omnichannel customer service…
Added 4 mins ago
TC
Abilities Management Consultant
The Corporation of The City of Victoria
Victoria, BC
- Other
The City of Victoria is looking for you to bring your specialist knowledge of abilities management (AM) to a team where you can make a positive difference in the lives of our employees.…
Added 19 mins ago
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Specialist Software Development-CA
CN
Quebec, QC
- Full-time
…development, implementation and support of the application. The specialist leverages modern software tools, including AI-assisted development technologies, to optimize coding efficiency,…
Added 19 mins ago
AE
Human Resources Administrative Specialist
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
Ensuring the integrity of Success Factors and SAP data through standard auditing practices;
Added 19 mins ago
SM
RPN General Internal Medicine
St. Michael's Hospital
Toronto, ON
- Temporary
Continuously gathers and analyzes clinical and other relevant data to evaluate the effectiveness of the plan of care and adjusts the plan as needed;
Added 19 mins ago
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Customer Fulfillment Representative
Veolia | North America
Oakville, ON
- Full-time
…this role, you will act as support to the Customer Fulfillment Specialist in your assigned region. To be effective in this role, you will build and cultivate strong relationships & act…
Added 19 mins ago
OC
Spécialiste Associé.e en logistique | Associate Specialist Logistics
Organon Canada
Kirkland, QC
- Full-time
Reporting into the Associate Director, Supply Chain Operations, Canada, the Associate Specialist Logistics will support the Canadian Supply Chain Operations team across all functions; Trade…
Added 19 mins ago
PG
Lab Systems Support Specialist
Pacer Group
Charlottetown, PE
- $23 to $25 CAD / hour
- Contract
Job Title: Laboratory Software Administrator / Lab Systems Support Specialist
Added 19 mins ago
UO
Programming Research Specialist, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
Reporting to the Lead, Program Partnerships & Projects, the Programming Research Specialist will research, evaluate and provide reports and recommendations regarding grants, RFPs and…
Added 19 mins ago
UO
Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
Proficient user of computer software applications, including large integrated enterprise resource planning systems, data warehousing and business intelligence tools, spreadsheets, and…
Added 19 mins ago
MP
Pharmacy Data Specialist
MediSystem Pharmacy
Mississauga, ON
- Full-time
MCMR (MediSystem Collaborative Medication Reconciliation) Team Specialist
Added 19 mins ago
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Hearing Instrument Specialist or Audiologist
HearCANADA
Moncton, NB
- Contract
…Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however,…
Added 19 mins ago
SM
RPN General Internal Medicine
St. Michael's Hospital
Toronto, ON
- Full-time
Continuously gathers and analyzes clinical and other relevant data to evaluate the effectiveness of the plan of care and adjusts the plan as needed;
Added 19 mins ago
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Indigenous Recruitment Specialist, Nîsôhkamâtotân Centre
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…and the Student Recruitment team. The Indigenous Recruitment Specialist works closely with the members of both teams to support NAIT’s Indigenous enrolment, and diversity and inclusion…
Added 19 mins ago
AO
System Support Specialist
Archdiocese of Halifax-Yarmouth
Halifax, NS
- Full-time
The System Support Specialist provides timely and knowledgeable information systems management and support to parish and diocesan staff. This role responds to user requests for support on…
Added 19 mins ago
R
Junior Specialist, Real Estate Transactions (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As our Junior Specialist, Real Estate Transactions, you provide core operational, analytical and administrative support to the Real Estate Transactions team. Operating with a high degree of…
Added 20 mins ago
UO
Communications Specialist
University of British Columbia
Vancouver, BC · UBCV | School of Population & Public Health (SPPH)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
The Communications Specialist enhances the awareness and positioning of the Academy of Translation Medicine (ATM) by leading the development of a communications and engagement strategy.…
Added 20 mins ago
MM
Support Specialist - AI Applications
Marsh McLennan
Toronto, ON
- Full-time
…includes handling user-facing production issues, requests, and data or information needs, as well as collaborating on vulnerability remediation and other support escalations. A key focus is…
Added 20 mins ago
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Senior Manager, Strategic Learning
BMO
Toronto, ON · FCP
- Full-time
Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
Added 20 mins ago
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Mortgage Specialist
BMO
Granby, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 20 mins ago
B
Mortgage Specialist
BMO
Boucherville, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 20 mins ago
B
Mortgage Specialist
BMO
Saint-Jean-sur-Richelieu, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 20 mins ago
B
Mortgage Specialist
BMO
Brossard, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 20 mins ago
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Mortgage Specialist
BMO
Longueuil, QC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…

PBS Systems

Bilingual Automotive Fixed Ops Specialist - Training and Implementation

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: 1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Name:	PBS Systems
Job Location:	Calgary, AB
Job Type:	Full-time, Permanent
No. of Openings:	01
Job Requirement(s):	Bilingual; Travel across Canada and USA approx. 2 weeks per month
Internal Job Title:	DTO Bilingual Trainer – Fixed Ops
Reports To:	Team Lead, DTO Fixed Ops

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

As a DTO Bilingual Trainer – Fixed Ops, you will deliver expert training and support in English and French to new and existing customers on our Dealer Management Software. You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person. This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.

Job Responsibilities:

Develop a thorough understanding of PBS software and related training processes
Gain proficiency in data entry and other key operational tasks
Independently manage and deliver all assigned training sessions within primary silo
Become an install resource without assistance
Prioritize tasks independently and demonstrate accountability without requiring direction
Ensure that assigned DTO Cornerstone tickets are handled in a timely manner
Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded
Respond promptly to internal and external training requests
Write up tickets that arise and escalate issues to the corresponding teams
Stay up-to-date and understand process documentation as departmental processes evolve
Share knowledge across silos and contribute to team learning and development
Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
Support a collaborative and positive team environment
Perform other duties and responsibilities as assigned

MUST HAVE Skills:

Fluent in French and English (speaking, reading, writing)
1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license are required

Additional Skills:

Excellent communication skills, including presentation and public speaking
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset
Strong problem solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities
High School Diploma

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com

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More about this job

Responsibilities

Deliver expert training and support for Dealer Management Software to customers through both virtual and onsite sessions. Manage training schedules, handle support tickets, and maintain positive, solutions-focused relationships with dealership partners.

Requirements

Requires fluency in both French and English and 1-2 years of experience in a car dealership environment with a focus on Fixed Operations. Candidates must possess strong computer skills and the ability to travel within Canada and the USA up to 2 weeks per month.

Skills

Bilingual
French
English
Fixed operations
Automotive industry
Software training
Customer service
Microsoft Office Suite
Data entry
Public speaking
Problem solving
Troubleshooting
Time management
Documentation
Presentation skills

Benefits

Medical coverage
Dental coverage
Paid time off
Professional development
Product certification bonuses
Travel incentive bonuses
Performance incentives
Referral bonuses
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Fixed Operations
DMS
Dealer Management System
Software Implementation
Training
Bilingual
Customer Success
Technical Support
Microsoft Office
Outlook
Word
Excel
Travel
Process Improvement
Documentation
Public Speaking
Troubleshooting
Client Relations
Onboarding

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