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Added 22 mins ago
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Technical Solutions Specialist
BusPlanner
Remote, Canada
- Full-time
- Remote
The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner…
Added 38 mins ago
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Therapeutic Specialist, Virology, Montreal and surrounding
AbbVie
Montreal, QC
- Full-time
…valued? AbbVie Canada is looking to connect with a Therapeutic Specialist to join our commercial sales team in our Virology division. This role will be based in Montreal and this territory…
Added 1 hour ago
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Conseiller / Conseillère service client – Customer Support Advisor
TOPRING
Granby, QC
- Full-time
Added 1 hour ago
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Territory Account Manager
Insight
Montreal, QC
- Full-time
Added 1 hour ago
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Conseiller / Conseillère service client – Customer Support Advisor
Topring
Granby, QC
- Full-time
Added 2 hours ago
EC
Event Technical Specialist - Ottawa Office, Full Time
Encore Canada
Ottawa, ON
- Full-time
The Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. This…
Added 2 hours ago
EC
Event Senior Technical Specialist - Audio, Toronto Branch, Full Time
Encore Canada
Brampton, ON
- Full-time
The Sr. Technical Specialist is responsible for the technical set up and operation of standard full-production events in a hospitality environment, while ensuring the utmost in client…
Added 2 hours ago
EC
Event Senior Technical Specialist - Projection, Toronto Branch, Full Time
Encore Canada
Brampton, ON
- Full-time
The Sr. Technical Specialist is responsible for the technical set up and operation of standard full-production events in a hospitality environment, while ensuring the utmost in client…
Added 2 hours ago
EC
Event Senior Technical Specialist - Lighting, Toronto Branch, Full Time
Encore Canada
Brampton, ON
- Full-time
The Sr. Technical Specialist is responsible for the technical set up and operation of standard full-production events in a hospitality environment, while ensuring the utmost in client…
Added 2 hours ago
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Local Client Manager - Vancouver
APM Terminals
Delta, BC
- Full-time
LCMs may handle more than one account or be available to act as a sales specialist for the Maersk sales organization.
Added 3 hours ago
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Customer Service Representative
MigMig
Vancouver, BC
- Part-time
As our Customer Success & Onboarding Specialist, you'll be the first voice our partners hear and the one they come back to. You'll bring new businesses onto MigMig, guide them from signup…
Added 3 hours ago
MA
Senior Strategy Consultant (Growth, Digital Assets & Emerging Technology)
MultiChain Advisors (MCA)
Toronto, ON
- Full-time
MCA (MultiChain Advisors) is a capital markets and growth advisory firm helping digital asset, emerging technology and high-growth businesses move from launch to scale to exit. We work…
Added 3 hours ago
OR
Sr Specialist, Contact Center Operations & Training
OSL Retail Services Inc
Mississauga, ON
- Other
…Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and…
Added 3 hours ago
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Mortgage Specialist Assistant
RBC
Ottawa, ON
- Part-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 3 hours ago
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Customer Fulfillment Representative
Veolia | North America
Oakville, ON
- Full-time
…are the customer's first point of contact with Veolia Water Technology & Solutions. You will be working directly with our customers, sales team and partners to provide the best fulfillment…
Added 3 hours ago
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Hearing Instrument Specialist or Audiologist
HearCANADA
Moncton, NB
- Contract
Added 3 hours ago
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Seasonal Retail Sales Consultant - Part Time - Galeries De La Capitale, QC
Swarovski
Quebec, QC
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 3 hours ago
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Spare Parts Specialist
Valmet
Montreal, QC
- Full-time
The Spare Parts Specialist will serve as the customer contact for assigned accounts, facilitating all inside sales functions. Primarily providing quotations and order acknowledgements for…
Added 4 hours ago
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Technical Co-founder - AI for Automotive Retail
FutureSight
Canada
- Full-time
This isn't a weekend's worth of CRUD. Think dozens of specialist agents organized into a handful of coordinated workflows, sharing one memory, each one earning the right to act on its own…
Added 4 hours ago
Investment & Personal Banking Specialist- Fabreville, Quebec
Scotiabank
ON · Fabreville, ON
As an Investment & Personal Banking Specialist you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network,…
Added 4 hours ago
F
Technical Co-founder - AI for Automotive Retail
FutureSight
Canada
- Full-time
This isn't a weekend's worth of CRUD. Think dozens of specialist agents organized into a handful of coordinated workflows, sharing one memory, each one earning the right to act on its own…
Added 4 hours ago
A
Business Intelligence Specialist
ABB
Milton, ON
- Full-time
The Business Intelligence Specialist plays a key role in supporting data-driven decision-making across the Marketing & Sales organization. This position is responsible for transforming data…
Added 4 hours ago
Bilingual Automotive Fixed Ops Specialist - Training and Implementation
PBS Systems
Calgary, AB
…new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and…
Added 5 hours ago
SAP SD Consultant Sr.
Syntax
Thornhill, ON
…Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP…
Added 5 hours ago
Investment & Personal Banking Specialist - Ste-Foy, QC
Scotiabank
Ste.-Foy, QC · Sainte-foy, QC
As an Investment & Personal Banking Specialist you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network,…

PBS Systems

Bilingual Automotive Fixed Ops Specialist - Training and Implementation

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Name:	PBS Systems
Job Location:	Calgary, AB
Job Type:	Full-time, Permanent
No. of Openings:	01
Job Requirement(s):	Bilingual; Travel across Canada and USA approx. 2 weeks per month
Internal Job Title:	DTO Bilingual Trainer – Fixed Ops
Reports To:	Team Lead, DTO Fixed Ops

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

As a DTO Bilingual Trainer – Fixed Ops, you will deliver expert training and support in English and French to new and existing customers on our Dealer Management Software. You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person. This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.

Job Responsibilities:

Develop a thorough understanding of PBS software and related training processes
Gain proficiency in data entry and other key operational tasks
Independently manage and deliver all assigned training sessions within primary silo
Become an install resource without assistance
Prioritize tasks independently and demonstrate accountability without requiring direction
Ensure that assigned DTO Cornerstone tickets are handled in a timely manner
Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded
Respond promptly to internal and external training requests
Write up tickets that arise and escalate issues to the corresponding teams
Stay up-to-date and understand process documentation as departmental processes evolve
Share knowledge across silos and contribute to team learning and development
Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
Support a collaborative and positive team environment
Perform other duties and responsibilities as assigned

MUST HAVE Skills:

Fluent in French and English (speaking, reading, writing)
1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations
Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license are required

Additional Skills:

Excellent communication skills, including presentation and public speaking
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset
Strong problem solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities
High School Diploma

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com

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More about this job

Responsibilities

Deliver expert training and support for Dealer Management Software to customers through both virtual and onsite sessions. Manage training schedules, handle support tickets, and maintain positive, solutions-focused relationships with dealership partners.

Requirements

Requires fluency in both French and English and 1-2 years of experience in a car dealership environment with a focus on Fixed Operations. Candidates must possess strong computer skills and the ability to travel within Canada and the USA up to 2 weeks per month.

Skills

Bilingual
French
English
Fixed operations
Automotive industry
Software training
Customer service
Microsoft Office Suite
Data entry
Public speaking
Problem solving
Troubleshooting
Time management
Documentation
Presentation skills

Benefits

Medical coverage
Dental coverage
Paid time off
Professional development
Product certification bonuses
Travel incentive bonuses
Performance incentives
Referral bonuses
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Fixed Operations
DMS
Dealer Management System
Software Implementation
Training
Bilingual
Customer Success
Technical Support
Microsoft Office
Outlook
Word
Excel
Travel
Process Improvement
Documentation
Public Speaking
Troubleshooting
Client Relations
Onboarding

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