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PBS Systems

Bilingual Automotive Sales Specialist - Training and Implementation

Calgary, AB, Canada

Job type: Full-time
Experience: 1-2 years’ experience in a car dealership environment, with a focus in Sales
Posting language: English
Posted: Sep 25, 2026

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Original job description

Company Name:	PBS Systems
Job Location:	Calgary
Job Type:	Full-time, Permanent
No. of Openings:	01
Job Requirement(s):	Bilingual (FR/EN); Travel within North America approx. 2 weeks per month
Internal Job Title:	DTO Bilingual Trainer - Sales
Reports To:	Team Lead, DTO Sales

You bring the automotive sales experience - we teach the software.

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

As a DTO Bilingual Trainer – Sales, you will deliver expert training and support to new and existing customers in the Sales module of our Dealer Management Software. You will primarily conduct virtual training sessions, in English and French, to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person. This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.

Job Responsibilities:

Develop a thorough understanding of PBS software and related training processes
Gain proficiency in data entry and other key operational tasks
Independently manage and deliver all assigned training sessions within primary silo
Become an install resource without assistance
Prioritize tasks independently and demonstrate accountability without requiring direction
Ensure that assigned DTO Cornerstone tickets are handled in a timely manner
Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded
Respond promptly to internal and external training requests
Write up tickets that arise and escalate issues to the corresponding teams
Stay up-to-date and understand process documentation as departmental processes evolve
Share knowledge across silos and contribute to team learning and development
Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
Support a collaborative and positive team environment
Perform other duties and responsibilities as assigned

MUST HAVE Skills:

Fluent in French and English (speaking, reading, writing)
1-2 years’ experience in a car dealership environment, with a focus in Sales
Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license are required

Additional Skills:

Excellent communication skills, including presentation and public speaking
PBS software experience is a strong asset
Experience facilitating in-person and virtual training sessions is a strong asset
Strong problem solving and troubleshooting skills
Effective time management and organizational skills
Ability to multitask and prioritize
Outstanding documentation abilities
High School Diploma

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package

Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive referral bonuses

Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

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More about this job

Responsibilities

Deliver expert virtual and onsite training for the company's Dealer Management Software to new and existing customers. Manage training sessions, handle support tickets, and maintain positive, solutions-focused relationships with dealership partners.

Requirements

Requires fluency in French and English and 1-2 years of experience in a car dealership environment with a focus on sales. Candidates must possess strong computer skills and the ability to travel within North America up to 2 weeks per month.

Skills

Bilingual
French
English
Automotive sales
Software training
Customer service
Microsoft Office Suite
Public speaking
Presentation skills
Problem solving
Troubleshooting
Time management
Data entry
Documentation
Multitasking

Benefits

Professional development
Health benefits
Medical coverage
Dental coverage
Paid time off
Performance-based incentives
Travel incentives
Product certification bonuses
Referral bonuses
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Automotive
Software
DMS
Dealer Management System
Training
Implementation
Sales
Bilingual
Customer Success
Microsoft Office
Outlook
Word
Excel
Travel
Accountability
Process improvement
Technical support
Virtual training
Onsite training
Documentation

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