Find work in Canada.

552,168 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
BT
Senior Manager
Baker Tilly Canada
Walkerton, ON
- Full-time
Proficiency in accounting, audit and tax software and Microsoft Office Suite.
Added 10 mins ago
BT
Senior Accountant
Baker Tilly Canada
Thompson, MB
- Full-time
Strong Microsoft Office skills particularly MS Excel
Added 10 mins ago
CW
Office Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
Added 10 mins ago
BT
U.S. Corporate Tax Partner
Baker Tilly Canada
Toronto, ON
- Full-time
…email. All virtual interviews will be conducted exclusively on Microsoft Teams. We will never request additional personal information such as bank details or other sensitive…
Added 10 mins ago
MU
Annual Giving Officer (Phonathon)
McGill University
Mont-Royal, QC · Les Cours Mont Royal
- Full-time
Technical proficiency with Microsoft Excel, Outlook, CRMs and fundraising database systems, calling platforms, and reporting tools. Ability to troubleshoot technical issues, learn new…
Added 10 mins ago
Office Manager
EBC Inc.
Mississauga, ON
Added 26 mins ago
T
Développeur Full Stack Senior (Java / Angular) / Senior Full Stack Developer (Java / Angular)
TEKsystems
Montreal, QC
- $70 to $80 USD / hour
- Contract
We are seeking a Senior Full Stack Developer to support the development, enhancement, and maintenance of modern web applications within an Agile environment. This role plays a key part in…
Added 55 mins ago
AS
Senior Software Development Engineer in Test (SDET) – Digital Banking
Aequilibrium Software Inc.
Remote, Canada
- $100,000 to $120,000 CAD / year
- Full-time
- Remote
Experience with Microsoft Dynamics 365, Azure, and . NET-based enterprise environments.
Added 55 mins ago
K
Consultant - Cyber Response
KPMG
Halifax, NS · ON · Toronto, Ontario
- Full-time
Familiarity with Endpoint Detection and Response (EDR) tools such as CrowdStrike, Carbon Black, Microsoft Defender for Endpoint, SentinelOne, or similar tools will be considered an asset.
Added 1 hour ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 1 hour ago
H
Senior Program Manager
HDR
Burlington, ON · Kingston, ON · Ottawa, ON · Richmond Hill, ON · Toronto, ON
- Full-time
…cost analysis, resource analysis, and reporting; as well as Microsoft Outlook, Word, Excel, and…
Added 1 hour ago
MN
Area Sales Manager
Mazak North America
AB · Edmonton, AB
- Full-time
Added 2 hours ago
WF
Training Associate
World Financial Group Insurance Agency Of Canada Inc
Ottawa, ON
- Full-time
Added 2 hours ago
IF
Conseiller(ère) au service à la clientèle |Québec
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Added 2 hours ago
IF
Customer Development Manager FMS
Impact Fulfillment Services
Montreal, QC
- Full-time
Maîtrise des produits Microsoft Office (Access, Excel, Word, PowerPoint et Outlook), Avancé, obligatoire.
Added 2 hours ago
W
Maintenance Millwright (Nights)
Westlake
Woodbridge, ON
- Full-time
Added 2 hours ago
S
DCN Process Engineer
SLB
Calgary, AB
- Full-time
Added 2 hours ago
S
DCN Production Supervisor
SLB
Calgary, AB
- Full-time
Added 3 hours ago
ES
Maintenance Generalist - Toronto
Equans Services Canada & US
Toronto, ON
- Temporary
Added 3 hours ago
LD
Program Manager
Leonardo DRS
Bedford, QC
- Full-time
Hands on working knowledge of Microsoft Project and processes to drive program key indicators as well as MS Office 365;
Added 4 hours ago
CH
Occupational, Health and Safety Coordinator
CMH Heli-Skiing & Summer Adventures
AB · Alberta, Canada
- Full-time
…professionalism and confidentiality in all interactions. Proficiency in Microsoft Office and the ability to quickly learn other relevant software platforms are important, as is the ability…
Added 4 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Calgary, AB
- Full-time
Proficient computer knowledge (Microsoft products preferred Word, Excel).
Added 5 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Strong computer background, proficiency in Microsoft Excel, Word, Visio, Power Point,
Added 5 hours ago
K
Intermediate Instrumentation and Controls specialist
Kleinfelder
Calgary, AB
- Full-time
Added 5 hours ago
L
Supply Chain Project Manager | Contract until October 2027
lululemon
Vancouver, BC
- Full-time
Proficient in Microsoft Office Suite Products

Closed listing

PBS Systems

Bilingual (French and English) Service Support Analyst

Calgary, AB, Canada

Competitive annual base salary ($49k/yr. - $59k/yr.) · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: Competitive annual base salary ($49k/yr. - $59k/yr.)
Job type: Full-time
Closing date: Oct 26, 2026
Posting language: English
Posted: Sep 26, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Company Name

PBS Systems

Job Location:

Calgary, AB (Technology Center)

Job Type

Full-time, Permanent

No. Of Openings

01

Job Requirement(s)

Internal Job Title:

Travel throughout Canada and USA, 1 week per month

Bilingual (French and English) Service Support Analyst - Tier 1

Reports To

Team Lead, Service Support

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Service Support Analyst. You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.

Job Responsibilities

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and supporting infrastructure
Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
Achieving and exceeding KPI targets and other metrics defined by the department
Available to travel at least 1 week per month throughout the US and Canada
Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
Commit to ongoing personal development and cross-training as recommended by your Team Lead

Qualifications

High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing in French and English
Strong decision making and analytical abilities
Strong detail orientation
Effective time management and organization skills.
Ability to work independently and within a team environment

What We Offer

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary ($49k/yr. - $59k/yr.)
- French incentive $5,000
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.

#INPBS

About employer

More about this job

Responsibilities

Respond to internal and external client requests through phone, email, live chat, and other support channels, providing timely solutions or escalating issues as needed. Document interactions, collaborate across departments, build software knowledge, meet performance targets, and travel throughout Canada and the United States at least one week per month.

Requirements

A high school diploma and a valid driver's license are required. Candidates must communicate professionally in French and English and have strong computer, analytical, organizational, and time-management skills; customer service, help desk, or dealership experience is an asset.

Skills

Bilingual Communication
Customer Service
Help Desk Support
Issue Resolution
Ticket Documentation
Escalation Management
Microsoft Office
Windows 10/11
Analytical Thinking
Decision-Making
Attention to Detail
Time Management
Organization
Teamwork
Process Improvement
Software Support

Benefits

Professional Development
Travel Opportunities
Medical and Dental Coverage
Paid Time Off
Inclusive Work Culture
Employee Recognition Programs
Performance-Based Incentives
Product Certification Bonuses
Travel Incentive Bonuses
Employee Referral Bonuses
Staff Discounts

Visa sponsorship

Not detected in the job text

Keywords

PBS Systems
Client Services
Service Support Analyst
Tier 1 Support
Bilingual French and English
Customer Service
Help Desk
Dealership Management System
Call Center
Phone Support
Email Support
Live Chat
Ticketing System
Issue Escalation
Microsoft Windows 10/11
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Software Releases
Release Notes
Program Certification
Key Performance Indicators
Process Improvement
Client Experience
Travel
Valid Driver's License

Report this job