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Added 6 mins ago
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Advanced knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules

PBS Systems

Bilingual (French and English) Service Support Analyst

Calgary, AB, Canada

Pay: Competitive annual base salary ($49k/yr. - $59k/yr.)
Job type: Full-time
Apply by: Oct 26, 2026
Posting language: English
Posted: Sep 26, 2026

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Applications open in a new tab.

Original job description

Company Name

PBS Systems

Job Location:

Calgary, AB (Technology Center)

Job Type

Full-time, Permanent

No. Of Openings

01

Job Requirement(s)

Internal Job Title:

Travel throughout Canada and USA, 1 week per month

Bilingual (French and English) Service Support Analyst - Tier 1

Reports To

Team Lead, Service Support

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Service Support Analyst. You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.

Job Responsibilities

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and supporting infrastructure
Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
Achieving and exceeding KPI targets and other metrics defined by the department
Available to travel at least 1 week per month throughout the US and Canada
Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
Commit to ongoing personal development and cross-training as recommended by your Team Lead

Qualifications

High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing in French and English
Strong decision making and analytical abilities
Strong detail orientation
Effective time management and organization skills.
Ability to work independently and within a team environment

What We Offer

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package

Competitive annual base salary ($49k/yr. - $59k/yr.)
French incentive $5,000
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive employee referral bonuses

Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.

#INPBS

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More about this job

Responsibilities

Respond to internal and external client requests through phone, email, live chat, and other support channels, providing timely solutions or escalating issues as needed. Document interactions, collaborate across departments, build software knowledge, meet performance targets, and travel throughout Canada and the United States at least one week per month.

Requirements

A high school diploma and a valid driver's license are required. Candidates must communicate professionally in French and English and have strong computer, analytical, organizational, and time-management skills; customer service, help desk, or dealership experience is an asset.

Skills

Bilingual Communication
Customer Service
Help Desk Support
Issue Resolution
Ticket Documentation
Escalation Management
Microsoft Office
Windows 10/11
Analytical Thinking
Decision-Making
Attention to Detail
Time Management
Organization
Teamwork
Process Improvement
Software Support

Benefits

Professional Development
Travel Opportunities
Medical and Dental Coverage
Paid Time Off
Inclusive Work Culture
Employee Recognition Programs
Performance-Based Incentives
Product Certification Bonuses
Travel Incentive Bonuses
Employee Referral Bonuses
Staff Discounts

Visa sponsorship

Not detected in the job text

Keywords

PBS Systems
Client Services
Service Support Analyst
Tier 1 Support
Bilingual French and English
Customer Service
Help Desk
Dealership Management System
Call Center
Phone Support
Email Support
Live Chat
Ticketing System
Issue Escalation
Microsoft Windows 10/11
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Software Releases
Release Notes
Program Certification
Key Performance Indicators
Process Improvement
Client Experience
Travel
Valid Driver's License

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