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Added 22 mins ago
FM
Data Analyst
Farm Mutual Re
Cambridge, ON
- Full-time
We have an excellent opportunity to join Farm Mutual Re, one of Waterloo Region's top employers, as a Data Analyst with the Ontario Mutuals Automobile Plan (OMAP). OMAP provides product,…
Added 37 mins ago
CI
Intern, CPA Program (January – August 2027)
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
…applications for relevant skills and experience. These tools support, but do not replace, human…
Added 52 mins ago
C
AVP Applications Development Sr Programmer Analyst
Citi
Mississauga, ON
- Full-time
…development and testing to deployment and ongoing production…
Added 52 mins ago
C
Behaviour Analyst, Neurodevelopmental Health, Temporary Full Time (1.0) (until August 2027) (Eastern Region)
CHEO
Ottawa, ON
- Full-time
The Board-Certified Behaviour Analyst provides clinical supervision to frontline clinicians and consultation for complex clinical intervention, including intrusive behavioural intervention…
Added 1 hour ago
KT
Analyste principal(e) en Approvisionnement / Senior Analyst Procurement
Knight Therapeutics Canada
Montreal, QC
- Full-time
We are seeking a Senior Analyst Procurement to join our Supply Chain team. Reporting to the Manager Procurement, this individual will be responsible for planning, procurement, and inventory…
Added 1 hour ago
D
Business Development Specialist, Group Retirement Savings
Desjardins
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
…prospective clients within Desjardins, you provide strategic support to the Business Development Manager by addressing requests and managing projects initiated by these stakeholders. You…
Added 1 hour ago
QM
Analyste principal en planification et analyse financières (FP&A)
Quantum Management Services Ltd.
Montreal, QC
- $100,000 to $125,000 CAD / year
- Full-time
A growing private equity firm is seeking a Senior FP&A Analyst with prior experience in a private equity environment. This role will play an important part in financial planning,…
Added 1 hour ago
M
Analyste financier FP&A / Senior Financial Analyst, FP&A
McKesson
Montreal, QC
- Full-time
The Senior Financial Analyst, Financial Planning & Analysis (FP&A) will support financial planning, forecasting, modelling and performance analysis for the Procurement revenue portfolio.
Added 1 hour ago
Program Manager
Long View Systems
Calgary, AB
…At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our…
Added 2 hours ago
FG
Lead Software Engineer, Full-Stack Applications - AI Fluent
Fitch Group
Toronto, ON
- $180,000 to $220,000 CAD / year
…modern engineering practices can improve developer productivity, analyst experience, decision support, and operational excellence. This is a critical leadership role for an organization…
Added 2 hours ago
MD
Data Analyst - Management Analyst 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
As a Data Analyst at PERA, you will collect, validate, analyze, and report on data used across the organization to support business operations, strategic planning, and decision-making. This…
Added 2 hours ago
RH
Senior Financial Analyst
Robert Half
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
Our client, an established organization is seeking a motivated and analytical Senior Financial Analyst to join its finance team. This is an excellent opportunity for a finance professional…
Added 2 hours ago
B
Jr. Business Analyst - Capital Markets & Reconciliation
BeachHead
Toronto, ON
- $17.6 to $34.78 CAD / hour
- Contract
Working with one of our top financial clients, this role calls for a Jr. Business Analyst - Capital Markets & Reconciliation to support reference data management, credit data processing,…
Added 3 hours ago
S
Senior Business Analyst, Business Functions, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
The Senior Business Analyst serves as a key liaison between business units, technical teams, subject matter experts, consultants, and vendor partners to develop detailed project and cutover…
Added 4 hours ago
AC
Financial Analyst
Aston Carter
Montreal, QC
- $43 to $51 CAD / hour
- Contract
The Financial Analyst serves as a financial business partner to the leadership teams of several subsidiaries and plays a key role in financial analysis, budgeting, forecasting, and…
Added 7 hours ago
'
Sr. Financial Analyst, Global Finance Operations
''
Toronto, ON
- Full-time
The Sr. Financial Analyst, Global Finance Operations plays a key role in supporting Global Finance and Operations through financial planning, budgeting, cost analysis, reporting, and…
Added 10 hours ago
J
Senior Analyst, Supply and Demand Planning
Jobgether
Canada
- $79,958 to $104,944.35 CAD / year
- Full-time
As a Senior Analyst, Supply and Demand Planning, you will play a key role in aligning consumer demand forecasts with business priorities and supply chain operations. You will manage a…
Added 10 hours ago
J
Senior Analyst, Supply and Demand Planning
Jobgether
Canada
- $79,958 to $104,944.35 CAD / year
- Full-time
As a Senior Analyst, Supply and Demand Planning, you will play a key role in aligning consumer demand forecasts with business priorities and supply chain operations. You will manage a…
Added 11 hours ago
SENIOR FINANCIAL ANALYST ACCOUNTING SERVICES
City of Toronto
ON · Toronto, ON
The Division's CFR section is seeking a Senior Financial Analyst:
Added 12 hours ago
FH
Information Security Analyst
Fraser Health
Surrey, BC
- Full-time
…implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be…
Added 14 hours ago
SI
Data Analyst
Spait Infotech
Canada
- Full-time
Present findings and recommendations to support data-driven decision-making.
Added 14 hours ago
IH
Physician Compensation Analyst | PIP Superuser
Interior Health Authority
Kelowna, BC
- Full-time
The Physician Compensation Analyst is responsible for supporting the planning, analysis, contract evaluation, and decision support related to physician compensation models, contracts, and…
Added 15 hours ago
Analyst or Associate, M&A (Calgary or Edmonton)
EY
AB · Calgary, AB
…by accurate information. As a Mergers & Acquisitions (“M&A”) Analyst/Associate, you’ll help make that happen. You will be an important part of our talented and highly experienced team and…
Added 16 hours ago
S
IT Support Analyst
Specsavers
Mississauga, ON
- Full-time
Reporting to the IT Service Delivery Manager, the IT Support Analyst will be the first point of contact for all IT incidents and requests from retail stores and our Mississauga Support…
Added 16 hours ago
C
Business Systems Analyst Co-op (Winter 2027), Enterprise Technology & Business Management
CIBC
Toronto, ON
- Full-time
Join our CIBC Technology team as a Business Systems Analyst Co-op and have a real impact in making our clients’ ambitions a reality! This is a great opportunity to be a part of an…

PBS Systems

Bilingual (French and English) Service Support Analyst

Calgary, AB, Canada

Competitive annual base salary ($49k/yr. - $59k/yr.) · Full-time

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Job details

Pay: Competitive annual base salary ($49k/yr. - $59k/yr.)
Job type: Full-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Oct 24, 2026

Original job description

Company Name

PBS Systems

Job Location:

Calgary, AB (Technology Center)

Job Type

Full-time, Permanent

No. Of Openings

01

Job Requirement(s)

Internal Job Title:

Travel throughout Canada and USA, 1 week per month

Bilingual (French and English) Service Support Analyst - Tier 1

Reports To

Team Lead, Service Support

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Service Support Analyst. You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.

Job Responsibilities

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and supporting infrastructure
Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
Achieving and exceeding KPI targets and other metrics defined by the department
Available to travel at least 1 week per month throughout the US and Canada
Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
Commit to ongoing personal development and cross-training as recommended by your Team Lead

Qualifications

High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing in French and English
Strong decision making and analytical abilities
Strong detail orientation
Effective time management and organization skills.
Ability to work independently and within a team environment

What We Offer

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary ($49k/yr. - $59k/yr.)
- French incentive $5,000
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.

#INPBS

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More about this job

Responsibilities

Respond to internal and external client issues and requests through phone, email, live chat, and other support channels, providing timely solutions or escalating cases as needed. Document interactions, collaborate across departments, improve service processes, build software knowledge, meet performance targets, and travel across Canada and the United States at least one week per month.

Requirements

A high school diploma, a valid driver's license, and professional spoken and written communication skills in both French and English are required. Strong computer, analytical, organizational, time-management, and teamwork skills are expected; prior customer service, help desk, or dealership experience is an asset.

Skills

French-English Bilingual Communication
Customer Service
Help Desk Support
Issue Resolution
Ticket Documentation
Escalation Management
Process Improvement
Software Support
Microsoft Office
Analytical Thinking
Decision-Making
Attention to Detail
Time Management
Organization
Teamwork

Benefits

Professional Development
Travel Opportunities
Medical and Dental Coverage
Paid Time Off
Inclusive Work Culture
Employee Recognition Programs
Performance-Based Incentives
Product Certification Bonuses
Travel Incentive Bonuses
Employee Referral Bonuses
Staff Discounts

Visa sponsorship

Not detected in the job text

Keywords

PBS Systems
Dealership Management System
Client Services
Tier 1 Support
French
English
Customer Service
Help Desk
Call Center
Phone Support
Email Support
Live Chat
Ticketing System
Issue Escalation
Software Support
Microsoft Windows
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Program Certification
Key Performance Indicators
Process Improvement
Dealerships
Travel
Valid Driver's License

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