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Added 1 min ago
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Full-time
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PBS Systems

Dealer Engagement Specialist

Calgary, AB, Canada

Job type: Full-time
Education: High school diploma
Experience: Must have 1-3 years of presentation development and public speaking experience
Posting language: English
Posted: Sep 23, 2026

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Original job description

Company Name:	PBS Systems
Job Location:	Calgary, AB (HQ)
Job Type:	Full-time, Permanent
No. of Openings:	01
Job Requirement(s): Internal Job Title:	Occasional travel through Canada and US with the occasional weekend shift to accommodate your travel schedule and or events Dealer Engagement Specialist
Reports To:	Team Lead, Dealer Engagement

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

As a Dealer Engagement Specialist, you will coach others in a group setting, foster a sense of community amongst others and collaborate with coworkers to produce positive customer experience. Our Dealer Engagement Specialists are proactive mentors that strive to share the PBS products, and their capabilities, with our customers to help increase adoption and enhance customer experience.

Responsibilities:

Proactively host customer engagement sessions
Develop presentations and content for conferences, tradeshows, workshops and host events with support
Promote adoption of our products/services with guidance
Confidently convey the PBS culture through professional appearance, charismatic presentations, creating and maintaining genuine business relationships with the ability to perform under pressure
Provide supporting resources by coordinating information sharing between development, marketing and sales, implementation plans and deployments
Understand market problems through interactions with customers and PBS experts
Be available as a product expert (Achieved through PBS certification, knowledge of dealership structure and processes and understanding common issues the software can alleviate new hires will be offered onsite time to gain a better understanding of the dealership)
Orchestrate a sense of community amongst our customers
Work closely with internal teams and provide insight into new development to ensure software direction will provide true value to customers and communicate information to relevant stakeholders
Assist with product launches
Build professional relationships with customers and internal stakeholders

Qualifications:

High school diploma or equivalency required
Solid Microsoft Office Suite knowledge
Previous Experience in the automotive industry or dealership environment will be considered as an important asset
Must have 1-3 years of presentation development and public speaking experience
Organizational and time management skills
Excellent verbal and written communication skills
Excellent Customer Service skills
Critical thinking and problem-solving skills
Open to learning new technology in a fast-paced environment
Problem solving and trouble shooting skills
Strong documentation abilities
Strong multi-tasking and prioritization

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package

Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive employee referral bonuses

Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder

PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.

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More about this job

Responsibilities

The Dealer Engagement Specialist will host customer engagement sessions and develop content for conferences and workshops to promote product adoption. They will also act as a product expert, collaborating with internal teams to ensure software development aligns with customer needs.

Requirements

Candidates must have a high school diploma and 1-3 years of experience in presentation development and public speaking. Proficiency in the Microsoft Office Suite and strong communication and organizational skills are required.

Skills

Public speaking
Presentation development
Customer engagement
Mentoring
Customer service
Communication skills
Time management
Organizational skills
Critical thinking
Problem solving
Troubleshooting
Documentation
Multi-tasking
Microsoft Office Suite
Relationship building

Benefits

Professional development
Travel opportunities
Comprehensive health benefits
Medical coverage
Dental coverage
Paid time off
Performance-based incentives
Product certification bonuses
Travel incentive bonuses
Employee referral bonuses
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Dealer Engagement
DMS
Dealership Management System
Automotive Industry
Software Adoption
Customer Experience
Public Speaking
Presentation Development
Mentoring
Customer Engagement
Product Launch
Stakeholder Management
Microsoft Office Suite
Relationship Management
Business Platform
Training
Certification
Travel
Documentation
Problem Solving

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