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Added 6 days ago
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Senior Business Analyst, Strategy and Process Improvement
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
The Senior Business Analyst is a generalist enterprise practitioner who helps NAIT translate strategy into measurable improvements in services, processes, operating models, and…
Added 6 days ago
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Senior Business Analyst, Strategy and Process Improvement
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
The Senior Business Analyst is a generalist enterprise practitioner who helps NAIT translate strategy into measurable improvements in services, processes, operating models, and…
Added 6 days ago
Corporate Actions - Security Master Analyst
SGGG Fund Services Inc.
Vancouver, BC · Toronto, ON
Analyst, Corporate Actions & Security Master – Job Description
Added 6 days ago
Service Support Analyst
PBS Systems
Calgary, AB · Milton, ON
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in…
Added 6 days ago
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Business Analyst - PRO Experience (1 Year Contract)
The Home Depot
Canada
- Full-time
The Business Analyst, Pro Experience supports the growth and continuous improvement of the Pro ecosystem across fulfilment, delivery, assortment, inventory and store enablement. The Analyst…
Added 6 days ago
Service Support Analyst
PBS Systems
Calgary, AB
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in…
Added 6 days ago
AE
Regional Cybersecurity Analyst
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
…and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized globally for its leading…
Added 6 days ago
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Analyst, Buyer
SaskPower
Regina, SK
- Full-time
Conduct assessments and assist in the design, development and solutions to corporate programs
Added 6 days ago
KR
Senior Business Analyst - Payments
KTek Resourcing
Toronto, ON
- Full-time
Job Title: Senior Business Analyst – Payments
Added 6 days ago
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Business System Analyst
Tekshapers
Toronto, ON
- Full-time
…Facilitate SIT and UAT testing activities Collaborate with business, development, and QA…
Added 6 days ago
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EDI Developer
Insight Global
Toronto, ON
- $50 to $65 CAD / hour
- Contract
Insight Global is seeking an EDI Analyst / Integration Specialist to support a growing EDI environment within a high-volume warehouse and distribution operation.
Added 6 days ago
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Senior Financial Analyst
Brookfield
Toronto, ON
- Full-time
…Collaborative and Disciplined. Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse…
Added 6 days ago
TI
Customer Supply Chain Analyst
Techtronic Industries Canada Inc. - TTI Canada
Toronto, ON
- Full-time
…outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear…
Added 6 days ago
SF
Corporate Actions & Security Master
SGGG Fund Services Inc.
Toronto, ON
- $55,000 to $60,000 CAD / year
- Full-time
Analyst, Corporate Actions & Security Master – Job Description
Added 6 days ago
MC
Supply Chain Analyst
Masco Canada
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Here We Grow Again! SUPPLY CHAIN ANALYST (Hybrid - St. Thomas, ON Office)
Added 6 days ago
MC
Supply Chain Analyst
Masco Corporation
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Here We Grow Again! SUPPLY CHAIN ANALYST (Hybrid - St. Thomas, ON Office)
Added 6 days ago
BR
Data Governance Analyst
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Contract
The Data Governance Analyst will play a key role in advancing the organization's enterprise Data Strategy, supporting the development, implementation, and continuous improvement of data…
Added 6 days ago
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Regular Java Developer
Luxoft
Mississauga, ON
- Full-time
…responsible for all phases of SDLC including analysis and design, development, testing and deployment. As a developer, the candidate will be responsible for developing & deploying technical…
Added 6 days ago
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Global Trade Compliance Analyst
RTX
Midland, ON
- Full-time
We are seeking a highly skilled and experienced Global Trade Compliance Analyst to join our team at ELCAN. In this role, you will be responsible for ensuring compliance with global trade…
Added 6 days ago
Accounts Payable Analyst, TBS
Brewers Retail Inc
Bolton, ON
We are currently searching for an Accounts Payable Analyst, reporting to the Manager, Shared Services. This vacancy is a full-time, permanent opportunity. The Accounts Payable Analyst is…
Added 6 days ago
Income Officer - Automotive Finance - 18 months contract - Anjou, Quebec or Hamilton, Ontario
Scotiabank
QC · Anjou, QC
Comparing and contrasting employment, income and loan application information with telephone conversations held between the Income Analyst and dealer, customer’s employer(s) or customer;
Added 6 days ago
Income Officer - Automotive Finance - 18 months contract - Anjou, Quebec
Scotiabank
QC · Anjou, QC
Comparing and contrasting employment, income and loan application information with telephone conversations held between the Income Analyst and dealer, customer’s employer(s) or customer;
Added 6 days ago
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Financial Planning Analyst - 12 Month Contract
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
…Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors…
Added 6 days ago
UH
Project Analyst - Change Management
University Health Network
Toronto, ON
- Contract
The Project Analyst, Change Management plays a key role in supporting the successful planning, coordination, and execution of change management activities for Project WorkReady, a major…
Added 6 days ago
T
Business Intelligence and Reporting Analyst
TD
Toronto, ON · Montreal, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

PBS Systems

Service Support Analyst

Calgary, AB, Canada

Competitive annual base salary ($48,000k/yr. - $59,000k/yr.) · Full-time

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Job details

Pay: Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Name:	PBS Systems
Job Location:	Calgary, AB (Tech Center) or Milton, ON
Job Type:	Full-time, Permanent
No. of Openings:	01
Job Requirement(s): Internal Job Title:	Travel across Canada and USA up to one week per month Service Support Analyst - Tier 1
Reports To:	Team Lead, Service Support

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity:

At PBS, we’re transforming how people buy and service vehicles - one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations - from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role:

PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in the Service module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities:

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and support infrastructure
Achieving and exceeding KPI targets and other Metrics defined by the department
Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes
Assisting and training current as well as new staff members
Maintaining and contributing knowledgebase articles including informational articles, how-to’s, troubleshooting guides and FAQs
Escalating incidents to the appropriate development team
Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required
Commit to ongoing professional development and cross-training as recommended by your Team Lead
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieve additional program certification(s) within 6 months
Available to travel at least 1 week per month throughout the US and Canada

Qualifications:

High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong decision making and analytical abilities
Strong detail orientation
Effective time management and organization skills

Ability to work independently and within a team environment

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com.

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More about this job

Responsibilities

The Service Support Analyst provides technical support and training to dealership customers regarding software installation and usage. They are responsible for managing support tickets, documenting interactions, and collaborating with internal teams to improve service delivery.

Requirements

Candidates must have a high school diploma, a valid driver's license, and excellent computer skills with proficiency in Microsoft products. Previous experience in customer service, helpdesk, or the automotive dealership industry is considered an asset.

Skills

Customer service
Helpdesk support
Software installation
Technical training
Troubleshooting
Communication skills
Time management
Analytical abilities
Microsoft Office
Windows 10/11
Ticketing systems
Knowledgebase management
Detail orientation
Teamwork
Problem solving

Benefits

Health benefits
Dental coverage
Paid time off
Professional development
Certification bonuses
Travel incentive bonuses
Performance incentives
Employee referral bonuses
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Service Support Analyst
Dealership Management System
DMS
Software Support
Customer Service
Helpdesk
Technical Training
Ticketing System
Windows 10
Windows 11
Outlook
Excel
Word
Microsoft Teams
Knowledgebase
Process Improvement
KPI
Software Installation
Automotive Industry

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