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Added 5 days ago
Service Support Analyst
PBS Systems
Calgary, AB
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in…
Added 5 days ago
TH
Associé(ée) à la mise en marché (temps partiel)
The Home Depot
Burnaby, BC
- Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 5 days ago
TH
Associé(e) aux ventes, quincaillerie (temps partiel)
The Home Depot
Saint-Bruno, QC
- Part-time
Using empowerment program when necessary to satisfy customers
Added 5 days ago
TH
Associé(e) Bois et Matériaux (temps plein)
The Home Depot
Saint-Henri, QC
- Full-time
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Added 5 days ago
NEW GRAD - Operations Leadership Trainee
Combined Metal Industries
Toronto, ON · Vaughan, ON · ON
Operations Leadership Trainee - New Grad Program
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Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
Field Logistics & Redux Program Support (Secondary Focus - 15%)
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Tool Rental Sales Part Time - WATERLOO
The Home Depot
Waterloo, ON
- Part-time
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Added 5 days ago
Logistics - Supervisor, Supply Chain
Mohawk Medbuy Corporation (MMC)
Kingston, ON
We are currently recruiting for a full-time Supervisor, Supply Chain to support our In-Hospital Logistics team.
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Group Insurance Underwriter
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Collaborating with the team to ensure that underwriting tools and approaches support profitable business growth and participating in continuous improvement initiatives
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Lumber Sales Part Time - TORONTO EGLINTON E
The Home Depot
Canada
- Part-time
Using empowerment program when necessary to satisfy customers
Added 5 days ago
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Lumber Sales Part Time - ETOBICOKE N
The Home Depot
Canada
- Part-time
Using empowerment program when necessary to satisfy customers
Added 5 days ago
IF
Group Insurance Underwriter
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Artificial intelligence at everyone’s fingertips, helping increase personal efficiency and support organizational growth
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Lumber Sales Part Time - BOLTON
The Home Depot
Bolton, ON
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Added 5 days ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Vancouver, BC
- $44,638 to $69,747 CAD / year
- Full-time
…an import permit is required, uses the electronic internet program to obtain the necessary…
Added 5 days ago
B
Bilingual Customer Service Representative
BD
Mississauga, ON · Oakville, ON · CAN ON - Oakville
- $60,000 to $110,000 CAD / year
- Full-time
…be considered pursuant to applicable law.At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining…
Added 5 days ago
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Surrey, BC
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Tuition & Professional Designation Reimbursement Program to support your career development
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Mississauga, ON
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Minimum 3 years of experience in trade compliance including direct support of imports under the Customs Self-Assessment (CSA) program
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Outpatient Clinic Clerk - Jim Pattison Outpatient Care & Surgery Centre
Fraser Health
Surrey, BC
…or designate, this position performs a variety of duties in support of an outpatient health care services area(s). Schedules and books a variety of outpatient appointments and follow up…
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Sexual Health and Blood Borne Infections Social Worker - Surrey
Fraser Health
Surrey, BC
- Part-time
We are currently looking to fill a Part-Time opportunity for a Sexual Health and Blood Borne Infections Social Worker to support Population & Public Health in Abbotsford, B.C.
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Social Worker, Toxic Drug Response and Priority Populations - Surrey
Fraser Health
Surrey, BC
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…clients including liaising with community agencies and caregiver support groups; provides clinical support to the interdisciplinary team including physicians in the development of care…
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Fraser Health
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…complete the applicable post graduate specialty nursing courses/program within the agreed-to time…
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Kawartha Lakes, ON · Lindsay, ON
- Full-time
To display this page you need a browser with JavaScript support.
Added 5 days ago
SM
Experienced Underground Diamond Driller
Swick Mining Services
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…America. You will operate underground diamond drill rigs, lead and support Driller Helpers, maintain strong productivity and core recovery, and uphold Swick’s safety and operational…
Added 5 days ago
SM
Experienced Underground Diamond Driller Helper
Swick Mining Services
Saskatoon, SK
- $23 to $29.5 CAD / hour
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…drilling services for our clients across North America. You will support drilling operations by assisting skilled drillers in the setup, operation, and maintenance of underground drilling…
Added 5 days ago
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The Climb Financial Program: Your financial wellbeing matters. Through Flow Control Group’s Climb Financial Program, employees have access to tools and resources designed to support both…

PBS Systems

Service Support Analyst

Calgary, AB, Canada

Competitive annual base salary ($48,000k/yr. - $59,000k/yr.) · Full-time

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Job details

Pay: Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Name:	PBS Systems
Job Location:	Calgary, AB (Tech Center) or Milton, ON
Job Type:	Full-time, Permanent
No. of Openings:	01
Job Requirement(s): Internal Job Title:	Travel across Canada and USA up to one week per month Service Support Analyst - Tier 1
Reports To:	Team Lead, Service Support

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity:

At PBS, we’re transforming how people buy and service vehicles - one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations - from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role:

PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in the Service module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities:

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and support infrastructure
Achieving and exceeding KPI targets and other Metrics defined by the department
Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes
Assisting and training current as well as new staff members
Maintaining and contributing knowledgebase articles including informational articles, how-to’s, troubleshooting guides and FAQs
Escalating incidents to the appropriate development team
Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required
Commit to ongoing professional development and cross-training as recommended by your Team Lead
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieve additional program certification(s) within 6 months
Available to travel at least 1 week per month throughout the US and Canada

Qualifications:

High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong decision making and analytical abilities
Strong detail orientation
Effective time management and organization skills

Ability to work independently and within a team environment

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com.

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More about this job

Responsibilities

The Service Support Analyst provides technical support and training to dealership customers regarding software installation and usage. They are responsible for managing support tickets, documenting interactions, and collaborating with internal teams to improve service delivery.

Requirements

Candidates must have a high school diploma, a valid driver's license, and excellent computer skills with proficiency in Microsoft products. Previous experience in customer service, helpdesk, or the automotive dealership industry is considered an asset.

Skills

Customer service
Helpdesk support
Software installation
Technical training
Troubleshooting
Communication skills
Time management
Analytical abilities
Microsoft Office
Windows 10/11
Ticketing systems
Knowledgebase management
Detail orientation
Teamwork
Problem solving

Benefits

Health benefits
Dental coverage
Paid time off
Professional development
Certification bonuses
Travel incentive bonuses
Performance incentives
Employee referral bonuses
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Service Support Analyst
Dealership Management System
DMS
Software Support
Customer Service
Helpdesk
Technical Training
Ticketing System
Windows 10
Windows 11
Outlook
Excel
Word
Microsoft Teams
Knowledgebase
Process Improvement
KPI
Software Installation
Automotive Industry

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