Find work in Canada.

566,128 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 6 mins ago
NC
Executive Coordinator
Norfolk County
ON · Simcoe, ON
- Full-time
As the Executive Coordinator, you’ll provide senior-level support to the Chief Administrative Officer and Senior Leadership Team, coordinating key administrative and organizational…
Added 36 mins ago
SI
Analyst - Principal Investments
Stalwart Insurance Group
Toronto, ON
- Full-time
Preparing investment materials, presentations, and analysis to support decision-making
Added 51 mins ago
S
Technical Operations Analyst
SASCU
Salmon Arm, BC
- Full-time
Maintains documentation related to service delivery, performance reports, and operational workflows to support reliable decision-making and audit readiness.
Added 51 mins ago
K
Project Engineer/Analyst
Kinectrics
Tiverton, ON
- Full-time
Promote and support the execution of continuous improvement initiatives
Added 51 mins ago
AA
Analyste Qualité QMS et Processus / QMS and Process Quality Analyst
Airbus Aircraft
Montreal, QC
- Full-time
Faire des recommandations et renforcer les exigences issues de différentes sources afin de contribuer à la prise de décision;
Added 51 mins ago
A
Quality Assurance (QA) Analyst
Affinity
Burnaby, BC
- Contract
The Quality Assurance Analyst will work in collaboration with the Business Strategy and Improvement Team to support reliable business operations, regulatory compliance, resource…
Added 51 mins ago
A
Data Analyst
Artemis
Aurora, ON
- Full-time
Partner with Finance and Operations to develop reporting that supports FP&A, financial reporting, and business decision-making
Added 1 hour ago
JS
Financial Analyst
JD Sports Canada
Vancouver, BC
- Full-time
Conducting routine cost analyses, benchmarking exercises, and basic risk assessments to support decision-making
Added 2 hours ago
CH
Senior Investment Analyst
Canadian Housing Acquisition Fund
Canada
- Full-time
The Senior Investment Analyst is a core member of the organization’s Investment Team, responsible for conducting financial analysis, building and reviewing investment models, and supporting…
Added 2 hours ago
R
Quality Assurance (QA) Analyst
Raise
Burnaby, BC
- Full-time
Raise is currently hiring a Quality Assurance (QA) Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 2 hours ago
M
Private Equity / Venture Capital Analyst
MKB
Montreal, QC
- Full-time
We are seeking a full-time Analyst who is curious, proactive and driven, with an interest in energy transition, climate tech and sustainability. The role offers direct exposure to…
Added 2 hours ago
N(
Senior Business Analyst, Strategy and Process Improvement
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
The Senior Business Analyst is a generalist enterprise practitioner who helps NAIT translate strategy into measurable improvements in services, processes, operating models, and…
Added 2 hours ago
NA
Senior Business Analyst, Strategy and Process Improvement
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
The Senior Business Analyst is a generalist enterprise practitioner who helps NAIT translate strategy into measurable improvements in services, processes, operating models, and…
Added 2 hours ago
Corporate Actions - Security Master Analyst
SGGG Fund Services Inc.
Vancouver, BC · Toronto, ON
Analyst, Corporate Actions & Security Master – Job Description
Added 2 hours ago
Service Support Analyst
PBS Systems
Calgary, AB · Milton, ON
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in…
Added 2 hours ago
Service Support Analyst
PBS Systems
Calgary, AB
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in…
Added 2 hours ago
R
Business Analyst
Raise
Calgary, AB
- Full-time
The Business Analyst in this role will support key initiatives within our enterprise Payments Modernization program. This role is critical to the successful delivery of the Real-Time Rail…
Added 2 hours ago
B
Senior Financial Analyst
Brookfield
Toronto, ON
- Full-time
The Senior Analyst, Finance (“SFA”) will be part of BN’s Global Finance team. The SFA will actively participate in the financial reporting of BN and will support compliance and investor…
Added 2 hours ago
SF
Corporate Actions & Security Master
SGGG Fund Services Inc.
Toronto, ON
- $55,000 to $60,000 CAD / year
- Full-time
Analyst, Corporate Actions & Security Master – Job Description
Added 2 hours ago
MC
Supply Chain Analyst
Masco Canada
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
The Supply Chain Analyst is a highly analytical and results-oriented role, providing support to inventory optimization, production planning, purchasing, and continuous improvement…
Added 2 hours ago
MC
Supply Chain Analyst
Masco Corporation
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
The Supply Chain Analyst is a highly analytical and results-oriented role, providing support to inventory optimization, production planning, purchasing, and continuous improvement…
Added 2 hours ago
BR
Data Governance Analyst
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Contract
…British Columbia, is seeking an experienced Data Governance Analyst for a 7-month hybrid contract opportunity based in…
Added 2 hours ago
MO
IT Support Analyst - Contract
Martin-Brower of Canada Co.
New Westminster, BC
- $72,000 to $87,000 CAD / year
- Contract
The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and…
Added 2 hours ago
MB
IT Support Analyst
Martin Brower UK and Ireland
New Westminster, BC
- Contract
The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and…
Added 3 hours ago
M(
Financial Planning Analyst - 12 Month Contract
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
As a Financial Analyst within the Financial Planning & Analysis (FP&A) team, you will primarily support the financial planning, forecasting, and performance analysis activities for MLSE’s…

PBS Systems

Service Support Analyst

Calgary, AB, Canada

Competitive annual base salary ($48,000k/yr. - $59,000k/yr.) · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Name:	PBS Systems
Job Location:	Calgary, AB (Tech Center) or Milton, ON
Job Type:	Full-time, Permanent
No. of Openings:	01
Job Requirement(s): Internal Job Title:	Travel across Canada and USA up to one week per month Service Support Analyst - Tier 1
Reports To:	Team Lead, Service Support

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity:

At PBS, we’re transforming how people buy and service vehicles - one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations - from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role:

PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in the Service module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities:

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and support infrastructure
Achieving and exceeding KPI targets and other Metrics defined by the department
Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes
Assisting and training current as well as new staff members
Maintaining and contributing knowledgebase articles including informational articles, how-to’s, troubleshooting guides and FAQs
Escalating incidents to the appropriate development team
Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required
Commit to ongoing professional development and cross-training as recommended by your Team Lead
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieve additional program certification(s) within 6 months
Available to travel at least 1 week per month throughout the US and Canada

Qualifications:

High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong decision making and analytical abilities
Strong detail orientation
Effective time management and organization skills

Ability to work independently and within a team environment

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com.

Apply About employer

More about this job

Responsibilities

The Service Support Analyst provides technical support and training to dealership customers regarding software installation and usage. They are responsible for managing support tickets, documenting interactions, and collaborating with internal teams to improve service delivery.

Requirements

Candidates must have a high school diploma, a valid driver's license, and excellent computer skills with proficiency in Microsoft products. Previous experience in customer service, helpdesk, or the automotive dealership industry is considered an asset.

Skills

Customer service
Helpdesk support
Software installation
Technical training
Troubleshooting
Communication skills
Time management
Analytical abilities
Microsoft Office
Windows 10/11
Ticketing systems
Knowledgebase management
Detail orientation
Teamwork
Problem solving

Benefits

Health benefits
Dental coverage
Paid time off
Professional development
Certification bonuses
Travel incentive bonuses
Performance incentives
Employee referral bonuses
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Service Support Analyst
Dealership Management System
DMS
Software Support
Customer Service
Helpdesk
Technical Training
Ticketing System
Windows 10
Windows 11
Outlook
Excel
Word
Microsoft Teams
Knowledgebase
Process Improvement
KPI
Software Installation
Automotive Industry

Report this job