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Added 9 mins ago
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Sales Lead, Canada Public Sector
Anthropic
ON · Ontario, Canada
- Full-time
As a Sales Lead, Canada Public Sector at Anthropic, you'll drive the adoption of safe, frontier AI across the Canadian public sector. You'll leverage your deep understanding of Canadian…
Added 9 mins ago
HN
Electrical Project Manager
Harbinger Network Inc.
Mississauga, ON
- $130,000 to $140,000 CAD / year
- Full-time
…take on greater responsibility, work on high-profile projects, lead teams, and advance your career faster than you might…
Added 9 mins ago
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Customer Experience Account Representative
Nutrien
Saskatoon, SK
- Full-time
Lead onboarding and training for team members, including development and maintenance of process documentation and training materials
Added 9 mins ago
Operations Manager, Tank Rentals & Sales
UFA Co-operative Ltd.
Grande Prairie, AB
BarW is seeking a strategic and entrepreneurial Operations Manager, Tank Rentals & Sales to lead a growing multi-location business across Western Cananda. This role is accountable for…
Added 9 mins ago
Retail Manager - Lively
Brewers Retail Inc
Sudbury, ON · Lively, Onta
…part in bringing our stores to life every day and you will lead from the front by being present and working alongside your team in a fast-paced environment to support daily operations. You…
Added 9 mins ago
Customer Experience Lead - South Albert, Regina, Saskatchewan
Scotiabank
Regina, SK
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
Added 9 mins ago
Customer Data Technician (Student Position)
The Canada Life Assurance Company
Winnipeg, MB · Kitchener, ON · Ottawa, ON
…more than 13 million people across Canada, with additional operations in Europe and the United…
Added 9 mins ago
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Senior Director, Technology Infrastructure Operations & Resiliency
RBC
Toronto, ON
- Full-time
As the Senior Director, Technology Infrastructure Operations & Resiliency, you will lead the shift of Royal Bank of Canada's Technology Operations & Resiliency (TOR) team to a proactive,…
Added 9 mins ago
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Drilling Operator
TTM Technologies
Toronto, ON
- Full-time
Read and interpret shop order to verify that all previous operations were completed, to verify count and to verify quality
Added 23 mins ago
KB
Executive Assistant
Kent Building Supplies
Saint John, NB
- Full-time
…support to senior leadership and ensure efficient executive operations. Based at our Head Office in Saint John, New Brunswick, this role supports executive leaders through effective…
Added 23 mins ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 23 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 23 mins ago
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Department Manager, Water Facilities (Canada)
Jacobs
Toronto, ON
- $136,600 to $225,925 USD / year
- Full-time
As the Department Manager, Facilities in Canada, you will lead a team of Group Leaders and work closely with key partners including the Director of Operations, Principal Engineer and their…
Added 23 mins ago
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Department Manager, Water Facilities (Canada)
Jacobs
Calgary, AB
- $136,600 to $225,925 USD / year
- Full-time
As the Department Manager, Facilities in Canada, you will lead a team of Group Leaders and work closely with key partners including the Director of Operations, Principal Engineer and their…
Added 23 mins ago
TD
Groundperson [Arborist Assistant]
The Davey Tree Expert Company
Nisku, AB
- Full-time
As a Grounds Person you will be working to support the operations above; you will play an important part in both site set up and assistance to both climbers and trimmers. You will play a…
Added 23 mins ago
TD
Groundperson [Arborist Assistant]
The Davey Tree Expert Company
Calgary, AB
- Full-time
As a Grounds Person you will be working to support the operations above; you will play an important part in both site set up and assistance to both climbers and trimmers. You will play a…
Added 23 mins ago
K
Engineering Systems and Data Management Coordinator
Komatsu
Sudbury, ON · Lively, ON
- $70,000 to $85,000 CAD / year
- Full-time
…Design Engineering, Manufacturing Engineering, Supply Chain, Operations, and Aftermarket teams, this position will identify opportunities for improvement, build business cases and…
Added 23 mins ago
J
Department Manager, Water Facilities (Canada)
Jacobs
Ottawa, ON
- $136,600 to $225,925 USD / year
- Full-time
As the Department Manager, Facilities in Canada, you will lead a team of Group Leaders and work closely with key partners including the Director of Operations, Principal Engineer and their…
Added 23 mins ago
S
Optician / Retail Partner Ownership
Specsavers
Regina, SK
- Full-time
Continue to develop your career as a business owner - Lead your own store and get access to our Partner Growth Program to hone your business acumen and uncover new skills while building a…
Added 23 mins ago
OI
HVAC Parts Outside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Partner with internal sales, technical support, and operations teams to deliver an exceptional customer experience.
Added 23 mins ago
IG
SAP Program Manager
Insight Global
Vancouver, BC
- $150,000 to $250,000 CAD / year
- Full-time
Insight Global is in search for an SAP Program Manager to lead a multi-year migration for a leading Global Fashion Retailer who is embarking on a large-scale SAP transformation initiative.…
Added 23 mins ago
J
Department Manager, Water Facilities (Canada)
Jacobs
Burnaby, BC
- $136,600 to $225,925 USD / year
- Full-time
As the Department Manager, Facilities in Canada, you will lead a team of Group Leaders and work closely with key partners including the Director of Operations, Principal Engineer and their…
Added 23 mins ago
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Senior Product Manager (Platform & AI)
PakFactory
Toronto, ON
- Full-time
Lead AI Transformation: Translate real operational bottlenecks into functional AI initiatives, including our smart-quote agent and design co-pilot, driving efficiency across quoting and…
Added 23 mins ago
R
Senior Staff Software Engineer, Platform
Rippling
Toronto, ON
- Full-time
…permissions, and business processes across HR, IT, Finance, and Operations. Built on top of that foundation are the systems that power our Object Platform, event-driven dependency graph,…
Added 23 mins ago
FB
Assistant Store Manager
Food Basics
Ottawa, ON
- Full-time
Implement merchandising programs, processes, and procedures to optimize operations and profitability.

PBS Systems

Service Support Analyst

Calgary, AB, Canada

Competitive annual base salary ($48,000k/yr. - $59,000k/yr.) · Full-time

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Job details

Pay: Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Name:	PBS Systems
Job Location:	Calgary, AB (Tech Center) or Milton, ON
Job Type:	Full-time, Permanent
No. of Openings:	01
Job Requirement(s): Internal Job Title:	Travel across Canada and USA up to one week per month Service Support Analyst - Tier 1
Reports To:	Team Lead, Service Support

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity:

At PBS, we’re transforming how people buy and service vehicles - one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations - from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role:

PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in the Service module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities:

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and support infrastructure
Achieving and exceeding KPI targets and other Metrics defined by the department
Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes
Assisting and training current as well as new staff members
Maintaining and contributing knowledgebase articles including informational articles, how-to’s, troubleshooting guides and FAQs
Escalating incidents to the appropriate development team
Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required
Commit to ongoing professional development and cross-training as recommended by your Team Lead
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieve additional program certification(s) within 6 months
Available to travel at least 1 week per month throughout the US and Canada

Qualifications:

High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong decision making and analytical abilities
Strong detail orientation
Effective time management and organization skills

Ability to work independently and within a team environment

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com.

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More about this job

Responsibilities

The Service Support Analyst provides technical support and training to dealership customers regarding software installation and usage. They are responsible for managing support tickets, documenting interactions, and collaborating with internal teams to improve service delivery.

Requirements

Candidates must have a high school diploma, a valid driver's license, and excellent computer skills with proficiency in Microsoft products. Previous experience in customer service, helpdesk, or the automotive dealership industry is considered an asset.

Skills

Customer service
Helpdesk support
Software installation
Technical training
Troubleshooting
Communication skills
Time management
Analytical abilities
Microsoft Office
Windows 10/11
Ticketing systems
Knowledgebase management
Detail orientation
Teamwork
Problem solving

Benefits

Health benefits
Dental coverage
Paid time off
Professional development
Certification bonuses
Travel incentive bonuses
Performance incentives
Employee referral bonuses
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Service Support Analyst
Dealership Management System
DMS
Software Support
Customer Service
Helpdesk
Technical Training
Ticketing System
Windows 10
Windows 11
Outlook
Excel
Word
Microsoft Teams
Knowledgebase
Process Improvement
KPI
Software Installation
Automotive Industry

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