Jobs in Canada

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Added 7 days ago
JI
Product Owner – Sourcing & Demand | Responsable produit – Approvisionnement et demande
Jesta I.S.
Montreal, QC
- Full-time
Hybrid, based in Montreal (minimum 2 days per week in the office), with occasional travel to client sites · Hybrid work (minimum 2 days per week in the Montreal office) and flexible schedule
Added 7 days ago
HS
Institutional Analyst II - Administrative Assistant Office, 606764 (2026-04028)
Hawaiʻi State Department of Education
NB · Chiasson Office, NB
- Full-time
Under the general supervision of the Administrative Assistant to the Superintendent of the Administrative Assistant Office, the Institutional Analyst II:
Added 7 days ago
HS
Institutional Analyst II - Administrative Assistant Office, 606763 (2026-04027)
Hawaiʻi State Department of Education
NB · Chiasson Office, NB
- Full-time
Under the general supervision of the Administrative Assistant to the Superintendent of the Administrative Assistant Office, the Institutional Analyst II:
Added 7 days ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Must be able to work rotating shift schedules
Added 7 days ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
Provide on-going support to end users for all management levels (multi-country, multi-divisions, facilities, locations and employees (management self-service and employee self-service).…
Added 7 days ago
Transportation Infrastructure Analyst
Region of Waterloo
Kitchener, ON
…assets to support the development of the Transportation Capital Program. Develops asset priority ranking and needs analysis. Administers infrastructure asset maintenance contracts for…
Added 7 days ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
Provide on-going support to end users for all management levels (multi-country, multi-divisions, facilities, locations and employees (management self-service and employee self-service).…
Added 7 days ago
M
Supply Chain Analyst
Masco
ON · Saint Thomas, Ontario
- Full-time
Here We Grow Again! SUPPLY CHAIN ANALYST (Hybrid - St. Thomas, ON Office)
Added 7 days ago
M
Analyst, Claims Administration
Morguard
Mississauga, ON
- Full-time
The Analyst, Claims Administration is accountable to the Manager, Claims Administration for timely and accurate administration, analysis and reporting of insurance claims to ensure that…
Added 7 days ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Must be able to work rotating shift schedules
Added 7 days ago
M
Summer 2027 Intern - Mortgage Operations Analyst
Manulife
Toronto, ON
- Full-time
Currently enrolled in a post-secondary program in Accounting, Finance, Business, Commerce, Economics, or a related field, preferably in second or third year.
Added 7 days ago
E
Senior Financial Analyst
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Finance Manager, the Senior Financial Analyst will be responsible for supporting accounting activities, month end close, reconciliation and variance analysis with an aim to…
Added 7 days ago
TB
Accounts Payable Analyst, TBS
The Beer Store
Bolton, ON
- Full-time
We offer a hybrid work model requiring a minimum of three in-office days per week and on an as-needed basis depending on the role and function
Added 7 days ago
Corporate Actions - Security Master Analyst
SGGG Fund Services Inc.
Vancouver, BC · Toronto, ON
Toronto Schedule: This employee will work Toronto business hours and is expected to work primarily from the Toronto office, 5 days per week · The preferred arrangement is to work from the Toronto office 2–3 days per week
Added 7 days ago
Service Support Analyst
PBS Systems
Calgary, AB · Milton, ON
Must have Valid Driver’s license
Added 7 days ago
Service Support Analyst
PBS Systems
Calgary, AB
Must have Valid Driver’s license
Added 7 days ago
SF
Corporate Actions & Security Master
SGGG Fund Services Inc.
Toronto, ON
- $55,000 to $60,000 CAD / year
- Full-time
Toronto Schedule: This employee will work Toronto business hours and is expected to work primarily from the Toronto office, 5 days per week · The preferred arrangement is to work from the Toronto office 2–3 days per week
Added 7 days ago
MC
Supply Chain Analyst
Masco Canada
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Here We Grow Again! SUPPLY CHAIN ANALYST (Hybrid - St. Thomas, ON Office)
Added 7 days ago
MC
Supply Chain Analyst
Masco Corporation
St. Thomas, ON · Masco Canada - St. Thomas
- Full-time
Here We Grow Again! SUPPLY CHAIN ANALYST (Hybrid - St. Thomas, ON Office)
Added 7 days ago
BR
Data Governance Analyst
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Contract
7-month contract | Hybrid in the Greater Vancouver Metropolitan Area | Closing Date: Monday, November 9, 2026 | Must hold a valid Canadian Work Visa
Added 7 days ago
MO
IT Support Analyst - Contract
Martin-Brower of Canada Co.
New Westminster, BC
- $72,000 to $87,000 CAD / year
- Contract
The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and…
Added 7 days ago
MB
IT Support Analyst
Martin Brower UK and Ireland
New Westminster, BC
- Contract
The IT Support Analyst will provide Level 2 and Level 3 support for business applications and devices. This position is accountable for resolving complex computing, networking, and…
Added 7 days ago
E
Site Technologies Analyst
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager , Network and Site Technologies, the Site Technologies Analyst is responsible for supporting, maintaining, and deploying site-based technology solutions…
Added 7 days ago
GIS Coordinator, Edmonton Fire Rescue Services
City of Edmonton
AB
Support Office of Emergency Management operations by developing integrated geospatial frameworks and providing technical mentorship to ensure accurate, map-driven decision-making during…
Added 7 days ago
Portfolio Management Analyst (12-Month Contract)
GWL Realty Advisors
Toronto, ON
This role will cover a 12-month maternity leave and support the Portfolio Management team’s efforts related to the management and performance of its core, diversified open-ended segregated…

PBS Systems

Service Support Analyst

Calgary, AB, Canada
Milton, ON, Canada

Competitive annual base salary ($48,000k/yr. - $59,000k/yr.) · Full-time

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Pay: Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Company Name:	PBS Systems
Job Location:	Calgary, AB (Tech Center) or Milton, ON
Job Type:	Full-time, Permanent
No. of Openings:	01
Job Requirement(s): Internal Job Title:	Travel across Canada and USA up to one week per month Service Support Analyst - Tier 1
Reports To:	Team Lead, Service Support

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity:

At PBS, we’re transforming how people buy and service vehicles - one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations - from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role:

PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in the Service module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities:

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and support infrastructure
Achieving and exceeding KPI targets and other Metrics defined by the department
Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes
Assisting and training current as well as new staff members
Maintaining and contributing knowledgebase articles including informational articles, how-to’s, troubleshooting guides and FAQs
Escalating incidents to the appropriate development team
Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required
Commit to ongoing professional development and cross-training as recommended by your Team Lead
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieve additional program certification(s) within 6 months
Available to travel at least 1 week per month throughout the US and Canada

Qualifications:

High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong decision making and analytical abilities
Strong detail orientation
Effective time management and organization skills

Ability to work independently and within a team environment

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Service Support Analyst will provide technical support and training to dealership customers regarding software installation and usage. They are responsible for managing support tickets, documenting interactions, and collaborating with internal teams to improve service delivery.

Requirements

Candidates must have a high school diploma, a valid driver's license, and excellent computer proficiency. Strong communication, analytical skills, and the ability to travel up to one week per month are required.

Skills

Customer service
Helpdesk support
Technical support
Software training
Troubleshooting
Ticketing systems
Communication skills
Analytical abilities
Time management
Microsoft Office
Windows 10/11
Documentation
Relationship management
Problem solving

Benefits

Professional development
Health benefits
Medical coverage
Dental coverage
Paid time off
Performance-based incentives
Travel incentive bonuses
Product certification bonuses
Employee referral bonuses
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Service Support Analyst
Dealership Management System
DMS
Software Support
Customer Service
Helpdesk
Technical Training
Ticketing System
Windows 10
Windows 11
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Knowledgebase
Troubleshooting
KPI
Process Improvement
Software Installation
Client Services

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Work requirements

Jobs in Canada