Jobs in Canada

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Added 10 days ago
B
Sr. Tech Lead - Application Development N 4D
BrightClaim
Montreal, QC
- Full-time
Lead and supervise a team of software developers, providing technical guidance and support • Collaborate with stakeholders to analyze requirements and design technical solutions • Drive…
Added 10 days ago
GZ
Vice President Operations
Gestion Zagora
Moncton, NB
- Full-time
Oversee the implementation and optimization of operational technologies, software, and management systems.
Added 10 days ago
CC
RQ11620 - Software Developer - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
REQUIREMENTS-Must haves:
Added 10 days ago
CC
RQ11527 - Middleware Specialist - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
· Experience in middleware software installation, configuration, tuning, system optimization and administration, as well as experience with application development
Added 10 days ago
VT
Java Full Stack Engineer - Artificial Intelligence
Viva Tech Solutions
Toronto, ON
- Contract
Added 10 days ago
SR
Chief Growth Officer
Swift Recruit
Vaughan, ON
- $250,000 to $275,000 CAD / year
- Full-time
…enterprises and platform companies whose businesses run on software they own, and who need engineering capability and AI-nativity to keep that software…
Added 10 days ago
VT
Quality Engineer - AI Chatbot Validation
Viva Tech Solutions
Toronto, ON
- Contract
5+ years of relevant experience in Quality Engineering, Quality Assurance, test automation, or software development.
Added 10 days ago
Staff Systems Developer Manager, AlphaNet Core SRE
Google
Waterloo, ON
Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Google Cloud's…
Added 10 days ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
Experience using CRM software, Google Workspace, Microsoft Office, and basic reporting tools.
Added 10 days ago
IP
Finance Officer
Indigenous Perspectives Society
Moberly Lake, BC
- Full-time
Proficiency with accounting software and advanced Microsoft Excel skills.
Added 10 days ago
GZ
Vice President Operations
Gestion Zagora
Regina, SK
- Full-time
Oversee the implementation and optimization of operational technologies, software, and management systems.
Added 10 days ago
HM
Family Practitioner/General Practitioner
Health Match BC
Williams Lake, BC
- Full-time
…patients. Office has full EMR (Intra Health) capabilities with good software support. Billing is done in–house. Other clinics have the same software with group…
Added 10 days ago
HM
Diagnostic Radiology
Health Match BC
Kamloops, BC
- Full-time
…utilizing McKesson PACS and Fluency voice recognition dictation…
Added 10 days ago
HM
Diagnostic Radiology
Health Match BC
Kamloops, BC
- Full-time
…utilizing McKesson PACS and Fluency voice recognition dictation…
Added 10 days ago
BA
IBM Planning Analytics / TM1 Consultants & Developers
Banking and Finance Industry
Toronto, ON
- Full-time
…integrator processes & rule engine; IBM Cognos TM1 Certified Developer would be an added…
Added 10 days ago
RB
Financial Security Advisor, Insurance
Royal Bank of Canada
Blainville, QC · Boucherville, QC · Brossard, QC · Drummondville, QC · Gatineau, QC · Laval, QC · Levis, QC · Longueuil, QC · Mascouche, QC · Montreal, QC · Pointe-Claire, QC · Quebec, QC · Rimouski, QC · Saint-Constant, QC · Saint-Jérôme, QC · Salaberry-de-Valleyfield, QC · Trois-Rivières, QC · Westmount, QC
- Full-time
RBCI software tools to boost your productivity
Added 10 days ago
RB
Insurance Advisor Life, Health & Wealth
Royal Bank of Canada
Arnprior, ON · Carleton Place, ON · Cornwall, ON · Kingston, ON · Ottawa, ON · Pembroke, ON
- Full-time
RBCI software tools to boost your productivity
Added 10 days ago
RB
Lead Quality Engineer - Automation (Data)
Royal Bank of Canada
Toronto, ON
- Full-time
…Term Planning, Predictive Analytics, Programming Languages, Software Product Testing, Test…
Added 10 days ago
GZ
Vice President Operations
Gestion Zagora
AB · Edmonton, AB
- Full-time
Oversee the implementation and optimization of operational technologies, software, and management systems.
Added 10 days ago
B
General Projects Associate / Labourer (Part-Time)
Boardwalk
Calgary, AB
- Part-time
Added 10 days ago
CT
Snowflake Architect
Celebal Technologies
Calgary, AB
- Full-time
We are looking for a Senior ETL developer with Snowflake experience to serve as a technical leader and trusted advisor for business/stakeholders. This role is not just about building data…
Added 10 days ago
Channel Solutions Engineer
Verkada
Toronto, ON
Added 10 days ago
JI
Product Owner – Sourcing & Demand | Responsable produit – Approvisionnement et demande
Jesta I.S.
Montreal, QC
- Full-time
Hybrid, based in Montreal (minimum 2 days per week in the office), with occasional travel to client sites · Hybrid work (minimum 2 days per week in the Montreal office) and flexible schedule
Added 10 days ago
RP
Store Manager (MIT)
Rexall Pharmacy Group Ltd.
Toronto, ON
- $46,375 to $64,925 CAD / year
- Full-time
Strong digital literacy in retail software, Microsoft Word, Excel, PowerPoint and Outlook
Added 10 days ago
PS
Service Support Analyst
PBS Systems
Calgary, AB
- Full-time
Must have Valid Driver’s license

PBS Systems

Service Support Analyst

Calgary, AB, Canada

Competitive annual base salary ($48,000k/yr. - $59,000k/yr.) · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Name

PBS Systems

Job Location:

Calgary, AB (Tech Center) or Milton, ON

Job Type

Full-time, Permanent

No. Of Openings

01

Job Requirement(s)

Internal Job Title:

Travel across Canada and USA up to one week per month

Service Support Analyst - Tier 1

Reports To

Team Lead, Service Support

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity

At PBS, we’re transforming how people buy and service vehicles - one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations - from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role

PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in the Service module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and support infrastructure
Achieving and exceeding KPI targets and other Metrics defined by the department
Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes
Assisting and training current as well as new staff members
Maintaining and contributing knowledgebase articles including informational articles, how-to’s, troubleshooting guides and FAQs
Escalating incidents to the appropriate development team
Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required
Commit to ongoing professional development and cross-training as recommended by your Team Lead
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieve additional program certification(s) within 6 months
Available to travel at least 1 week per month throughout the US and Canada

Qualifications

High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong deci sion making and analytical abilities
Strong detail orientation
Effective time management and organization skills
Ability to work independently and within a team environment

What We Offer

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide Tier 1 support and training to dealership customers using the company’s service software, handling requests through phone, email, and live chat. Document and manage tickets, resolve or escalate issues, collaborate across departments, maintain support resources, and meet performance targets while traveling across Canada and the United States.

Requirements

A high school diploma and a valid driver’s license are required; customer service, help desk, or dealership experience is an asset. Candidates should have strong computer skills, professional communication and listening abilities, analytical decision-making, attention to detail, and effective time management, and must be available to travel at least one week per month.

Skills

Customer Service
Help Desk Support
Dealership Software Support
Troubleshooting
Ticket Management
Customer Training
Written And Verbal Communication
Active Listening
Analytical Thinking
Decision-Making
Attention To Detail
Time Management
Organization
Microsoft Windows
Microsoft Outlook
Microsoft Excel

Benefits

Professional Development
Travel Opportunities
Medical And Dental Coverage
Paid Time Off
Inclusive Culture
Employee Recognition Programs
Performance-Based Incentives
Product Certification Bonuses
Travel Incentive Bonuses
Employee Referral Bonuses
Staff Discounts

Visa sponsorship

Not detected in the job text

Keywords

PBS Systems
Service Support Analyst
Tier 1 Support
Client Services
Dealership Management System
Dealership Software
Service Module
Customer Support
Customer Training
Software Installation
Phone Support
Email Support
Live Chat
Ticketing System
Ticket Queue Management
Incident Escalation
Knowledge Base
Troubleshooting Guides
FAQs
Process Improvement
KPI Targets
Software Releases
Microsoft Windows 10/11
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Valid Driver’s License
Travel Across Canada And The United States

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Work requirements

Jobs in Canada