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Added 1 hour ago
PS
Service Support Analyst
PBS Systems
Calgary, AB
- Full-time
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in…
Added 1 hour ago
HS
Institutional Analyst II - Administrative Assistant Office, 606764 (2026-04028)
Hawaiʻi State Department of Education
NB · Chiasson Office, NB
- Full-time
Under the general supervision of the Administrative Assistant to the Superintendent of the Administrative Assistant Office, the Institutional Analyst II:
Added 1 hour ago
HS
Institutional Analyst II - Administrative Assistant Office, 606763 (2026-04027)
Hawaiʻi State Department of Education
NB · Chiasson Office, NB
- Full-time
Under the general supervision of the Administrative Assistant to the Superintendent of the Administrative Assistant Office, the Institutional Analyst II:
Added 2 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Title: Senior Financial Analyst - Corporate Accounting
Added 2 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
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Bolton, ON
- Full-time
…scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
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Master Data Mgmt Analyst
Husky Technologies
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- Full-time
…records. We offer a great work environment and competitive total compensation package, including above market retirement savings plan and market competitive group…
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Analyste Support TI à la paie et RH
CGI
Montreal, QC
- Full-time
As an IT Support Analyst – Payroll and Human Resources, you will provide first-level support to users of payroll and human resources information systems. You will ensure timely,…
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a Clinical Trial Financial Control Analyst to provide independent financial control and reconciliation for Oncology-sponsored clinical research studies. Reporting within the…
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 2 hours ago
C
Analyste de conformité LBA/FT
CGI
Montreal, QC
- Full-time
The AML/ATF Compliance Analyst contributes to the maintenance and implementation of the organization's compliance program in accordance with the Proceeds of Crime (Money Laundering) and…
Added 4 hours ago
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Senior Financial Analyst
Aston Carter
Calgary, AB
- $40 to $45 CAD / hour
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Financial Analyst, Service Operations (Contract)
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Sr. Systems Analyst
Open Text Corporation
Mississauga, ON · Waterloo, ON
- Other
We are looking for a Senior Systems Analyst to support a range of OpenText products used across the enterprise. This role combines technical expertise, analytical and strategic thinking,…
Added 5 hours ago
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Junior Financial Analyst
Aston Carter
North Vancouver, BC
- $22 to $26 CAD / hour
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Supply Chain Analyst
Masco
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Project Engineer/Analyst
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Tiverton, ON
- Full-time
Starting Salary Range: $101,268 – $122,000. Exact compensation may vary depending on the individual experience and qualifications of each candidate. Applicants with greater or less than the…
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Analyst, Claims Administration
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The Analyst, Claims Administration is accountable to the Manager, Claims Administration for timely and accurate administration, analysis and reporting of insurance claims to ensure that…
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Financial Analyst, FP&A
Powerex
Vancouver, BC
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…electricity across North America. We are seeking a Financial Analyst, FP&A to join our Finance team. This role is ideal for someone who combines strong financial acumen with comfort in…
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Data Analyst
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Aurora, ON
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Analyste D'affaires Principal - Finance
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Montreal, QC
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The Senior Business Analyst will lead finance-focused business analysis initiatives within the Finance Transformation & Systems function. This role involves translating complex financial…
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Billing Analyst
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Toronto, ON
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Senior Actuarial Analyst, Large Accounts Pricing
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Cyber Security Consultant
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Technology Analyst - GenAI
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PBS Systems

Service Support Analyst

Calgary, AB, Canada

Competitive annual base salary ($48,000k/yr. - $59,000k/yr.) · Full-time

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Job details

Pay: Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Name

PBS Systems

Job Location:

Calgary, AB (Tech Center) or Milton, ON

Job Type

Full-time, Permanent

No. Of Openings

01

Job Requirement(s)

Internal Job Title:

Travel across Canada and USA up to one week per month

Service Support Analyst - Tier 1

Reports To

Team Lead, Service Support

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity

At PBS, we’re transforming how people buy and service vehicles - one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations - from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role

PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in the Service module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and support infrastructure
Achieving and exceeding KPI targets and other Metrics defined by the department
Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes
Assisting and training current as well as new staff members
Maintaining and contributing knowledgebase articles including informational articles, how-to’s, troubleshooting guides and FAQs
Escalating incidents to the appropriate development team
Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required
Commit to ongoing professional development and cross-training as recommended by your Team Lead
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieve additional program certification(s) within 6 months
Available to travel at least 1 week per month throughout the US and Canada

Qualifications

High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong deci sion making and analytical abilities
Strong detail orientation
Effective time management and organization skills
Ability to work independently and within a team environment

What We Offer

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com.

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More about this job

Responsibilities

Provide Tier 1 support and training to dealership customers using the company’s service software, handling requests through phone, email, and live chat. Document and manage tickets, resolve or escalate issues, collaborate across departments, maintain support resources, and meet performance targets while traveling across Canada and the United States.

Requirements

A high school diploma and a valid driver’s license are required; customer service, help desk, or dealership experience is an asset. Candidates should have strong computer skills, professional communication and listening abilities, analytical decision-making, attention to detail, and effective time management, and must be available to travel at least one week per month.

Skills

Customer Service
Help Desk Support
Dealership Software Support
Troubleshooting
Ticket Management
Customer Training
Written And Verbal Communication
Active Listening
Analytical Thinking
Decision-Making
Attention To Detail
Time Management
Organization
Microsoft Windows
Microsoft Outlook
Microsoft Excel

Benefits

Professional Development
Travel Opportunities
Medical And Dental Coverage
Paid Time Off
Inclusive Culture
Employee Recognition Programs
Performance-Based Incentives
Product Certification Bonuses
Travel Incentive Bonuses
Employee Referral Bonuses
Staff Discounts

Visa sponsorship

Not detected in the job text

Keywords

PBS Systems
Service Support Analyst
Tier 1 Support
Client Services
Dealership Management System
Dealership Software
Service Module
Customer Support
Customer Training
Software Installation
Phone Support
Email Support
Live Chat
Ticketing System
Ticket Queue Management
Incident Escalation
Knowledge Base
Troubleshooting Guides
FAQs
Process Improvement
KPI Targets
Software Releases
Microsoft Windows 10/11
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Valid Driver’s License
Travel Across Canada And The United States

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