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Added 10 mins ago
AS
Configuration Management Specialist
AirPro SAR Services Inc.
Ottawa, ON
- Full-time
…publications, maintenance support, partner organizations, OEM, and the…
Added 10 mins ago
AS
ILS Manager
AirPro SAR Services Inc.
Ottawa, ON
- Full-time
…close partnership with the Contract Management Office (CMO) Lead, the ILS Manager will lead a multidisciplinary team to manage and control the Integrated Logistics Support (ILS) function…
Added 25 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
…for vendor partners. The role ensures product availability, service level attainment, cost control, and operational efficiency while supporting business growth initiatives across the M&M…
Added 25 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
…for vendor partners. The role ensures product availability, service level attainment, cost control, and operational efficiency while supporting business growth initiatives across the M&M…
Added 25 mins ago
A
eCommerce Operations Analyst, Order and Vendor Support. [AQ-25196]
Aquent
Toronto, ON
- $25 to $30 CAD / hour
- Contract
Efficiently manage a busy operational inbox, serving as a primary point of contact for vendor inquiries, store questions, order issues, and customer service escalations.
Added 25 mins ago
MC
Chef D'equipe
Moores Clothing
Vaudreuil-Dorion, QC
- Full-time
Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty.
Added 25 mins ago
MC
Senior Retail Sales Associate
Moores Clothing
Nanaimo, BC
- Full-time
Customer service – or as we call it – culture of customer-obsession by being customer-ready and delivering a world-class experience every day.
Added 25 mins ago
T
Analyste, soutien logistique intégré (SLI)/Integrated Logistic Support (ILS) Analyst
Textron
Mirabel, QC
- Full-time
…contribuer au soutien des troupes canadiennes par l’excellence du service en soutien logistique intégré. Le CH146 est la plus grande flotte d’hélicoptères du Canada et l’un de ses actifs…
Added 55 mins ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB
- Full-time
…Convergint's primary on-site representative for the IOL Kearl Service and Maintenance Contract. This role combines field leadership, customer coordination, project support, maintenance…
Added 1 hour ago
C
Journeyman Carpenter - FIFO 14/14
Convergint
Fort McMurray, AB
- Full-time
…duties for the Journeyperson Carpenter include responding to service requests from building occupants, completing routine maintenance, performing planned inspections, coordinating with…
Added 1 hour ago
NM
Parts Lead
Nelson Motors and Equipment
Radville, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…
Added 1 hour ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
The primary focus for the CSM (Customer Service Management) Buyer position is to ensure on-time delivery of parts to the required date of the Operation teams.
Added 1 hour ago
PA
Ground Operations Manager
PAL Airlines
Montreal, QC
- Full-time
Monitor station performance and implement initiatives to improve operational effectiveness, customer service, and on-time performance.
Added 1 hour ago
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Retail merchandiser
Aline Greeting Cards
Buffalo Head Prairie, AB
- Full-time
Involves duties and responsibilities that lead to positive environmental outcomes
Added 1 hour ago
AG
Retail merchandiser
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Hinton, AB
- Full-time
Involves duties and responsibilities that lead to positive environmental outcomes
Added 1 hour ago
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Master Data Mgmt Analyst
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Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
BC
Head of Operations
BGone Consultants
Toronto, ON
- Full-time
…day-to-day management of our core operational pillars: Collections, Customer Service, and Telesales/Agent Operations. You will be directly accountable for credit portfolio quality (recovery…
Added 1 hour ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
Incorporate customer and service feedback to continuously improve software and machine performance
Added 1 hour ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 hour ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 1 hour ago
PA
Director, Customer Service
PAL Airlines
Montreal, QC
- Full-time
Lead station teams in delivering a consistent, high-quality customer experience that reflects PAL Airlines' service standards and values.
Added 1 hour ago
AP
Clinic Director - Physical Therapist
ATI Physical Therapy
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…to delivering exceptional patient outcomes and outstanding customer service. As a Clinic Director, you'll oversee clinic operations while fostering a friendly and encouraging environment…
Added 1 hour ago
1
Admin Senior - Inglewood Family Dental
123Dentist
Red Deer, AB
- Full-time
The team at Inglewood Family Dental is seeking a passionate and experienced Dental Administrative Lead to join us full-time.
Added 1 hour ago
1
Assistant Office Manager - 12853
123Dentist
Toronto, ON · North York, ON
- $25 to $27 CAD / hour
- Temporary
The ideal Assistant Office Manager for our team will be highly motivated to lead and support our front desk team, promote a positive and collaborative workplace, and ensure the smooth…

PBS Systems

Service Support Analyst

Calgary, AB, Canada

Competitive annual base salary ($48,000k/yr. - $59,000k/yr.) · Full-time

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Job details

Pay: Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Name

PBS Systems

Job Location:

Calgary, AB (Tech Center) or Milton, ON

Job Type

Full-time, Permanent

No. Of Openings

01

Job Requirement(s)

Internal Job Title:

Travel across Canada and USA up to one week per month

Service Support Analyst - Tier 1

Reports To

Team Lead, Service Support

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity

At PBS, we’re transforming how people buy and service vehicles - one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations - from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role

PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in the Service module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and support infrastructure
Achieving and exceeding KPI targets and other Metrics defined by the department
Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes
Assisting and training current as well as new staff members
Maintaining and contributing knowledgebase articles including informational articles, how-to’s, troubleshooting guides and FAQs
Escalating incidents to the appropriate development team
Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required
Commit to ongoing professional development and cross-training as recommended by your Team Lead
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieve additional program certification(s) within 6 months
Available to travel at least 1 week per month throughout the US and Canada

Qualifications

High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong deci sion making and analytical abilities
Strong detail orientation
Effective time management and organization skills
Ability to work independently and within a team environment

What We Offer

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com.

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More about this job

Responsibilities

Provide Tier 1 support and training to dealership customers using the company’s service software, handling requests through phone, email, and live chat. Document and manage tickets, resolve or escalate issues, collaborate across departments, maintain support resources, and meet performance targets while traveling across Canada and the United States.

Requirements

A high school diploma and a valid driver’s license are required; customer service, help desk, or dealership experience is an asset. Candidates should have strong computer skills, professional communication and listening abilities, analytical decision-making, attention to detail, and effective time management, and must be available to travel at least one week per month.

Skills

Customer Service
Help Desk Support
Dealership Software Support
Troubleshooting
Ticket Management
Customer Training
Written And Verbal Communication
Active Listening
Analytical Thinking
Decision-Making
Attention To Detail
Time Management
Organization
Microsoft Windows
Microsoft Outlook
Microsoft Excel

Benefits

Professional Development
Travel Opportunities
Medical And Dental Coverage
Paid Time Off
Inclusive Culture
Employee Recognition Programs
Performance-Based Incentives
Product Certification Bonuses
Travel Incentive Bonuses
Employee Referral Bonuses
Staff Discounts

Visa sponsorship

Not detected in the job text

Keywords

PBS Systems
Service Support Analyst
Tier 1 Support
Client Services
Dealership Management System
Dealership Software
Service Module
Customer Support
Customer Training
Software Installation
Phone Support
Email Support
Live Chat
Ticketing System
Ticket Queue Management
Incident Escalation
Knowledge Base
Troubleshooting Guides
FAQs
Process Improvement
KPI Targets
Software Releases
Microsoft Windows 10/11
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Valid Driver’s License
Travel Across Canada And The United States

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