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Added 11 mins ago
HM
Neurology
Health Match BC
Kelowna, BC
- Full-time
…of virtual care, we support the entire continuum of stroke management across the…
Added 11 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kamloops, BC
- Full-time
Experienced and dedicated labour and delivery nurses, who perform triage, assessments, labour support and management, post-partum support, breastfeeding support, and a wealth of knowledge…
Added 11 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kamloops, BC
- Full-time
Experienced and dedicated labour and delivery nurses, who perform triage, assessments, labour support and management, post-partum support, breastfeeding support, and a wealth of knowledge…
Added 11 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Williams Lake, BC
- Full-time
…to innovating, transforming and redesigning health service delivery for First Nations communities in BC. Leading with…
Added 11 mins ago
HM
Anesthesiology
Health Match BC
Kamloops, BC
- Full-time
…services suite, additional beds, obstetric services, labour and delivery, respiratory therapy services, mental health and substance use inpatient units, and a rooftop…
Added 11 mins ago
HM
Anesthesiology
Health Match BC
Kamloops, BC
- Full-time
…services suite, additional beds, obstetric services, labour and delivery, respiratory therapy services, mental health and substance use inpatient units, and a rooftop…
Added 11 mins ago
TH
Assistant Professor, Teaching Stream ...
The Honor Society of Nursing, Sigma Theta Tau International
Toronto, ON
- $130,000 to $160,000 CAD / year
- Full-time
Candidates must have teaching experience in a degree-granting program, including lecture preparation and delivery, curriculum development, and development of online material/lectures.…
Added 11 mins ago
TH
Associate Professor, Teaching Stream ...
The Honor Society of Nursing, Sigma Theta Tau International
Toronto, ON
- $150,000 to $180,000 CAD / year
- Full-time
…engagement, educational leadership and innovative curriculum delivery and to demonstrate ongoing pedagogical and professional development. The successful candidate will be assigned a…
Added 11 mins ago
HM
Psychiatry
Health Match BC
Coquitlam, BC
- Internship
…applicant is required to have training and expertise in the delivery of TMS. The psychiatrist would work collaboratively with the interdisciplinary team to effectively plan and manage care…
Added 27 mins ago
RB
Lead Quality Engineer - Automation (Data)
Royal Bank of Canada
Toronto, ON
- Full-time
…and interfaces. This role ensures high-quality application delivery in a fast-paced environment while providing technical expertise and mentorship to team members. The position partners…
Added 41 mins ago
CM
Dean – Centre For Community Workforce Development
Coast Mountain College
Prince Rupert, BC
- Full-time
…Workforce Development (CCWD). Salary will be in accordance with the Management Salary Grid, Level 15: $162,922 annually, plus a comprehensive benefits…
Added 41 mins ago
JI
Product Owner – Sourcing & Demand | Responsable produit – Approvisionnement et demande
Jesta I.S.
Montreal, QC
- Full-time
…ERP that covers forecasting, demand planning, order lifecycle management, and supply chain alignment. You will work with engineering, QA, and architects on delivery, and with Sales,…
Added 1 hour ago
FC
Courier/Handler-4
FedEx Canada
Sudbury, ON · Greater Sudbury, ON
- Part-time
To load and unload aircrafts and vehicles, sort packages and provide efficient delivery and pick-up of packages; to check shipments for conformance to Federal Express Canada features of…
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Kamloops, BC
- Full-time
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities,…
Added 1 hour ago
FC
Courier/Handler
FedEx Canada
Thunder Bay, ON
- Part-time
To load and unload aircrafts and vehicles, sort packages and provide efficient delivery and pick-up of packages; to check shipments for conformance to Federal Express Canada features of…
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Kamloops, BC
- Full-time
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities,…
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Kamloops, BC
- Full-time
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities,…
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Kamloops, BC
- Full-time
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities,…
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Kamloops, BC
- Full-time
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities,…
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Kamloops, BC
- Full-time
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities,…
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Kamloops, BC
- Full-time
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities,…
Added 1 hour ago
FC
Casual Courier-2
FedEx Canada
Drummondville, QC
- Part-time
To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide…
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Kamloops, BC
- Full-time
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities,…
Added 1 hour ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Barrie, ON
- Full-time
Picks and assembles customer orders from different temperature areas with care and accuracy to support on-time delivery. Packs orders carefully by confirming product selection, quantities,…
Added 1 hour ago
CC
Manager, Change Management
Canadian Cancer Society
Toronto, ON
- Full-time
The role partners with leaders, project teams, and the Project Management Office to embed people-centered change practices into project planning and delivery, while contributing to building…

PBS Systems

Service Support Analyst

Calgary, AB, Canada

Competitive annual base salary ($48,000k/yr. - $59,000k/yr.) · Full-time

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Job details

Pay: Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Name

PBS Systems

Job Location:

Calgary, AB (Tech Center) or Milton, ON

Job Type

Full-time, Permanent

No. Of Openings

01

Job Requirement(s)

Internal Job Title:

Travel across Canada and USA up to one week per month

Service Support Analyst - Tier 1

Reports To

Team Lead, Service Support

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

The Opportunity

At PBS, we’re transforming how people buy and service vehicles - one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations - from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role

PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in the Service module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and support infrastructure
Achieving and exceeding KPI targets and other Metrics defined by the department
Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notes
Assisting and training current as well as new staff members
Maintaining and contributing knowledgebase articles including informational articles, how-to’s, troubleshooting guides and FAQs
Escalating incidents to the appropriate development team
Ticket/ Queue Management - Reviewing and actioning outstanding tickets as required
Commit to ongoing professional development and cross-training as recommended by your Team Lead
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieve additional program certification(s) within 6 months
Available to travel at least 1 week per month throughout the US and Canada

Qualifications

High school diploma
Must have Valid Driver’s license
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong deci sion making and analytical abilities
Strong detail orientation
Effective time management and organization skills
Ability to work independently and within a team environment

What We Offer

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com.

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More about this job

Responsibilities

Provide Tier 1 support and training to dealership customers using the company’s service software, handling requests through phone, email, and live chat. Document and manage tickets, resolve or escalate issues, collaborate across departments, maintain support resources, and meet performance targets while traveling across Canada and the United States.

Requirements

A high school diploma and a valid driver’s license are required; customer service, help desk, or dealership experience is an asset. Candidates should have strong computer skills, professional communication and listening abilities, analytical decision-making, attention to detail, and effective time management, and must be available to travel at least one week per month.

Skills

Customer Service
Help Desk Support
Dealership Software Support
Troubleshooting
Ticket Management
Customer Training
Written And Verbal Communication
Active Listening
Analytical Thinking
Decision-Making
Attention To Detail
Time Management
Organization
Microsoft Windows
Microsoft Outlook
Microsoft Excel

Benefits

Professional Development
Travel Opportunities
Medical And Dental Coverage
Paid Time Off
Inclusive Culture
Employee Recognition Programs
Performance-Based Incentives
Product Certification Bonuses
Travel Incentive Bonuses
Employee Referral Bonuses
Staff Discounts

Visa sponsorship

Not detected in the job text

Keywords

PBS Systems
Service Support Analyst
Tier 1 Support
Client Services
Dealership Management System
Dealership Software
Service Module
Customer Support
Customer Training
Software Installation
Phone Support
Email Support
Live Chat
Ticketing System
Ticket Queue Management
Incident Escalation
Knowledge Base
Troubleshooting Guides
FAQs
Process Improvement
KPI Targets
Software Releases
Microsoft Windows 10/11
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Valid Driver’s License
Travel Across Canada And The United States

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