Jobs in Canada

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Group Underwriting Analyst
Manulife
Waterloo, ON · Montreal, QC
- Full-time
…large case clients. The Group Benefits Senior Underwriting Analyst will be required to apply underwriting guidelines and practices, financial agreements, special agreements and knowledge of…
Added 1 day ago
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TRANSPORTATION ANALYST
The Home Depot Canada
Vaughan, ON
- Full-time
…bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and…
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OTC Derivatives Controls Analyst
RBC
Bedford, NS
- Full-time
The OTC Derivatives Controls Analyst will be responsible for assisting in investigating OTC uncleared derivative trades valuation difference and resolving margin disputes. The incumbent…
Added 1 day ago
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Gestion Données Offre et Spécifications clients - Offer data and Customers Specs management
Airbus
Montreal, QC · Mirabel, QC
- Full-time
The A220 commercial aircraft program is seeking an Analyst to join our A220 Product Offer team based in Mirabel (Quebec, Canada), where you will manage the digital data supporting aircraft…
Added 1 day ago
SB
Analyst, Corporate Development and Evaluations & Planning
South Bow
Calgary, AB · Manulife Place
- Full-time
* Applicants must have legal authorization to work in the country in which the position is based with no restrictions
Added 1 day ago
Support Analyst (Sales Module)
PBS Systems
Calgary, AB
Must have Valid Driver’s license
Added 1 day ago
Support Analyst (Sales Module)
PBS Systems
Calgary, AB
Must have Valid Driver’s license
Added 1 day ago
NG
Tax Analyst - Business Incentive
NFI Group Inc.
Winnipeg, MB
- Full-time
NFI is a leading global bus manufacturer of mass mobility solutions under the brands New Flyer® (heavy-duty transit buses), MCI® (motor coaches), Alexander Dennis Limited (single and…
Added 1 day ago
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IT Analyst, Server Operations, Technology Services
Sanya’k̓ula
Burnaby, BC
- Full-time
The IT Analyst, Service Operations, provides technical tier 2 analysis of system issues and outages utilizing considerable knowledge of a networked computer environment and customer…
Added 1 day ago
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IT Analyst, Server Operations, Technology Services
Sanya’k̓ula
Burnaby, BC
- Full-time
The IT Analyst, Service Operations, provides technical tier 2 analysis of system issues and outages utilizing considerable knowledge of a networked computer environment and customer…
Added 1 day ago
S
IT Analyst, Server Operations, Technology Services
Sanya’k̓ula
Burnaby, BC
- Full-time
The IT Analyst, Service Operations, provides technical tier 2 analysis of system issues and outages utilizing considerable knowledge of a networked computer environment and customer…
Added 1 day ago
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FP&A Analyst
Equisoft
Montreal, QC · Quebec, QC · HYBRID - Montreal, Canada
- Full-time
Benefits available day 1: medical, dental, retirement plan, telemedicine program, employee assistance program, etc.
Added 1 day ago
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Intermediate Systems Analyst
Dawn InfoTek
Toronto, ON
- Contract
We are currently seeking a highly skilled Intermediate System Analyst to join our dynamic team and support one of our government clients.
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Registration Business Analyst
Providence Healthcare
Vancouver, BC
- Temporary
The Registration Standards and Data Quality (RSDQ) Analyst Team develops and maintains registration and scheduling related policies, procedures, standards, and Guidelines. They also provife…
Added 1 day ago
Senior Data Analyst
Gore Mutual Insurance
Toronto, ON · Cambridge, ON
Key responsibilities include designing and prototyping new analyses, data modelling, reports, visualizations, and data analytics in accordance with data governance, reporting design, and…
Added 1 day ago
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Applications Development Technology Senior Lead
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Senior Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in…
Added 1 day ago
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Analyst, Talent, Learning & Organizational Development
Lockheed Martin
Ottawa, ON
- Full-time
Lead the execution and continuous improvement of the Early Careers Program, including planning, stakeholder engagement, facilitation, and evaluation
Added 1 day ago
NB
Technical Support Analyst – Digital Assets
National Bank of Canada
Toronto, ON
- Full-time
A career as Technical Chief Application Support Analyst at National Bank means providing Level 1/2 operational and technical support for institutional digital-asset platforms and workflows.…
Added 1 day ago
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Senior Cybersecurity Analyst
Encore Technical Solutions Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…vulnerability remediation, and help set the direction of the security program. You’ll also be the go-to security expert for IT and business partners across the…
Added 1 day ago
NB
Chief Business Analyst IT Insurance sector
National Bank of Canada
Montreal, QC
- Full-time
National Bank is looking for a Chief Business Analyst to support the acceleration plan for the Insurance sector. This person works primarily with project managers, functional analysts,…
Added 1 day ago
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Senior Tax Software Content Management Analyst - Professionnel expert de secteur, Audit - BILINGUAL FR/EN
Wolters Kluwer
Sherbrooke, QC · CAN - Sherbrooke
- Full-time
Added 1 day ago
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Senior Analyst, Investment Data Management and Governance
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…knowledge. The Data Management team is looking for a Senior Analyst, Investment Data Management and Governance to help enhance the quality of the data and information required for portfolio…
Added 1 day ago
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Junior Specialist, Organizational Development & Engagement (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
This is a hybrid position combining remote work and office presence, based on two (flexible) days per week in the office · A full-time permanent position is currently available and can be based in one of our stations in Ottawa or Montreal
Added 1 day ago
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Analyst, Finance Transformation (12 month contract)
Pacific Life Re
Toronto, ON
- $65,970 to $76,965 CAD / year
- Full-time
This is a 12-month contract role and is on-site 4 days per week and work from home 1 day per week in Toronto, ON
Added 1 day ago
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Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Notify the Supply Chain Analyst of stock items requiring reorder.

PBS Systems

Support Analyst (Sales Module)

Calgary, AB, Canada

Competitive annual base salary ($48,000k/yr. - $59,000k/yr.) · Full-time

Apply on jobs.dayforcehcm.com About employer

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Job details

Pay: Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
Job type: Full-time
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Name:	PBS Systems
Job Location:	Calgary, AB (Tech Center)
Job Type:	Full-time, Permanent
No. of Openings:	01
Job Requirement(s): Internal Job Title:	Travel across Canada and USA up to one week per month Sales Support Analyst - Tier 1
Reports To:	Team Lead, Sales Support

PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”

The Opportunity:

At PBS, we’re transforming how people buy and service vehicles - one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations - from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role:

PBS Systems is looking for a Support Analyst (Sales Module) to join our Client Services team. As a Support Analyst (Sales module) of our software, you will provide excellent support to our new and existing customers in the Sales module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities:

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and the supporting Infrastructure
Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieving and exceeding KPI targets and other metrics defined by the department
Available to travel at least one week per month throughout the US and Canada
Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
Commit to ongoing personal development and cross-training as recommended by your Team Lead
Achieve program certification within your primary group within 9 months and additional program certification(s) within 18 months
Contribute to our Knowledge Base to support team processes, knowledge exchange and advance project outcomes

Qualifications:

High school diploma
Must have Valid Driver’s license
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong decision making and analytical abilities
Detail oriented
Effective time management and organization skills
Ability to work independently and within a team environment

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

Provide technical support for the Sales module of dealership software through phone, email, and live chat channels. Assist customers with software installation, training, and documentation of interactions within the ticketing system.

Requirements

Requires a high school diploma, a valid driver's license, and proficiency in Microsoft Office products. Previous experience in customer service, helpdesk, or dealership operations is considered an asset.

Skills

Customer service
Helpdesk support
Software troubleshooting
Technical training
Communication
Active listening
Analytical abilities
Decision making
Time management
Microsoft Windows
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Ticketing systems
Detail oriented

Benefits

Professional development
Health benefits
Dental coverage
Paid time off
Travel incentive bonuses
Performance incentives
Employee referral bonuses
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Support Analyst
Sales Module
Dealership Management System
DMS
Software Support
Client Services
Ticketing System
KPI
Windows 10
Windows 11
Outlook
Excel
Word
Teams
Technical Training
Software Installation
Customer Experience
Process Improvement
Knowledge Base
Apogees
Release Notes
Dealership Operations
Inventory
Accounting
Professional Development

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Work requirements

Jobs in Canada