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Added 1 hour ago
Quality Engineering Technologist
Westerkirk
Calgary, AB
Experience with Net Inspect or similar inspection software is a plus.
Added 1 hour ago
Software Engineer P3
OSI Maritime Systems
Burnaby, BC
The Software Engineer 3 applies the principles of software engineering to design, develop, test, and maintain our OSI software products. The Software Engineer has the primary responsibility…
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Technical Quality Specialist Pre-Analytical - Contract (Onsite - Burnaby, BC)
LifeLabs
Burnaby, BC
- $74,941 to $95,549 CAD / year
Prepare and implement evaluation and validation protocols for new technologies, equipment, software, supplies and procedures if needed
Added 1 hour ago
Support Analyst (Sales Module)
PBS Systems
Calgary, AB
Must have Valid Driver’s license
Added 1 hour ago
Support Analyst (Sales Module)
PBS Systems
Calgary, AB
Must have Valid Driver’s license
Added 1 hour ago
IT Developer, Integration - Hybrid working model
SPI Santé Sécurité / SPI Health and Safety
Blainville, QC
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Physiotherapist, Home Health - Chilliwack
Fraser Health
Chilliwack, BC
- Full-time
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Business Insights Analyst II - AI Accelerator
TD
Toronto, ON · Montreal, QC
- Full-time
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Manager Testing/QA
TD
Toronto, ON
- Full-time
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Oracle Cloud ERP Specialist
TD
Toronto, ON
- Full-time
Must have strong skills in writing PL/SQL code with Oracle database and ERP data model design
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Oracle Cloud ERP Developer
TD
Toronto, ON
- Full-time
Must have strong skills in writing PL/SQL code with Oracle database and ERP data model design
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Director of Cloud & Kubernetes Platform
McKesson
Mississauga, ON
- Full-time
…instrumental in designing foundational platform capabilities, developer experiences, and self-service infrastructure that accelerate the entire engineering…
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Benefits Consultant
People Corporation
Calgary, AB · AB - PC Calgary
- Full-time
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Benefits Consultant
People Corporation
Edmonton, AB · AB - Silverberg Edmonton
- Full-time
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Manager, Finance
The Health Employers Association of BC
Vancouver, BC
- Full-time
Advanced software skills, including MS Excel, accounting (Sage) and payroll systems.
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Spécialiste en campagnes numériques - Digital Campaign Specialist
Avanquest
Montreal, QC
- Full-time
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Coordonnateur marketing numérique - Digital Marketing Coordinator
Avanquest
Montreal, QC
- Full-time
At Avanquest, we build software that makes digital life genuinely easier, for everyday users and professionals alike, all over the world. Smooth document management, faster and safer…
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Engineer - Facilities & Equipment
Bio-Techne
Toronto, ON · CA - Ontario - Toronto
- Full-time
Proficiency with asset management software and Microsoft Office.
Added 1 hour ago
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Senior Software Developer, PreCon
Autodesk
Montreal, QC
- Full-time
We are seeking a Senior Software Developer to join our team building innovative Preconstruction Bidding and Risk Management applications. These solutions enable customers to make smarter,…
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Senior Accountant
Four Rivers Co-op
Vanderhoof, BC
- Full-time
· Strong proficiency with Microsoft Excel and experience using accounting software.
Added 1 hour ago
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Accountant
Four Rivers Co-op
Vanderhoof, BC
- Full-time
· Proficiency with Microsoft Excel and experience using accounting software.
Added 1 hour ago
PC
Lead, Security Architect
Payments Canada
ON · Ontario, Canada
- $119,850 to $141,000 CAD / year
- Full-time
Operating as a senior technical contributor, the role collaborates closely with software engineering teams, Security Operations, delivery partners, and IT leadership to integrate robust…
Added 1 hour ago
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Account Manager
Barentz
New Hamburg, ON
- Full-time
Software knowledge of Microsoft Office including Outlook, Word, Excel and Power Point
Added 1 hour ago
IG
PLC Programmer
Insight Global
Woodbridge, ON
- $52 to $57 CAD / hour
- Contract
We are looking for a Controls Systems Software Designer / PLC Programmer to support the development, commissioning, and troubleshooting of custom automated manufacturing equipment. This…
Added 1 hour ago
D
Manager, Services - Compliance
Diligent
Vancouver, BC
- Full-time
…smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better…

PBS Systems

Support Analyst (Sales Module)

Calgary, AB, Canada

Competitive annual base salary ($48,000k/yr. - $59,000k/yr.) · Full-time

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Pay: Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
Job type: Full-time
Posting language: English
Posted: Nov 12, 2026

Original job description

Company Name:	PBS Systems
Job Location:	Calgary, AB (Tech Center)
Job Type:	Full-time, Permanent
No. of Openings:	01
Job Requirement(s): Internal Job Title:	Travel across Canada and USA up to one week per month Sales Support Analyst - Tier 1
Reports To:	Team Lead, Sales Support

PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”

The Opportunity:

At PBS, we’re transforming how people buy and service vehicles - one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations - from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth. Your career path here can evolve in alignment with your skills, interests, and aspirations.

The Role:

PBS Systems is looking for a Support Analyst (Sales Module) to join our Client Services team. As a Support Analyst (Sales module) of our software, you will provide excellent support to our new and existing customers in the Sales module of our software. By assisting customers during development, install and training processes of their new dealership software. You will be assisting the customer with new software install training as well as online/on the phone assistance.

Responsibilities:

Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and the supporting Infrastructure
Achieve program certification within your primary group within 3 months and additional program certification/s within 18 months
Maintaining a high level of punctuality as well as a consistent, reliable attendance standard
Achieving and exceeding KPI targets and other metrics defined by the department
Available to travel at least one week per month throughout the US and Canada
Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
Commit to ongoing personal development and cross-training as recommended by your Team Lead
Achieve program certification within your primary group within 9 months and additional program certification(s) within 18 months
Contribute to our Knowledge Base to support team processes, knowledge exchange and advance project outcomes

Qualifications:

High school diploma
Must have Valid Driver’s license
Excellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
Previous customer service, helpdesk or dealership experience will be considered an asset
Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing
Strong decision making and analytical abilities
Detail oriented
Effective time management and organization skills
Ability to work independently and within a team environment

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits - Medical and dental coverage to support your well-being
Paid Time Off – PTO to help you recharge and maintain work-life balance
Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition - Regular appreciation programs and performance-based incentives
Competitive compensation package
- Competitive annual base salary ($48,000k/yr. - $59,000k/yr.)
- Up to $4,800 per year in product certification bonuses
- Outstanding travel incentive bonuses
- Additional performance incentives
- Attractive employee referral bonuses
Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require reasonable accommodations throughout the recruitment process, please contact the Recruiting team at careers@pbssystems.com.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

Provide technical support for the Sales module of dealership software through phone, email, and live chat channels. Assist customers with software installation, training, and documentation of interactions within the ticketing system.

Requirements

Requires a high school diploma, a valid driver's license, and proficiency in Microsoft Office products. Previous experience in customer service, helpdesk, or dealership operations is considered an asset.

Skills

Customer service
Helpdesk support
Software troubleshooting
Technical training
Communication
Active listening
Analytical abilities
Decision making
Time management
Microsoft Windows
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Teams
Ticketing systems
Detail oriented

Benefits

Professional development
Health benefits
Dental coverage
Paid time off
Travel incentive bonuses
Performance incentives
Employee referral bonuses
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Support Analyst
Sales Module
Dealership Management System
DMS
Software Support
Client Services
Ticketing System
KPI
Windows 10
Windows 11
Outlook
Excel
Word
Teams
Technical Training
Software Installation
Customer Experience
Process Improvement
Knowledge Base
Apogees
Release Notes
Dealership Operations
Inventory
Accounting
Professional Development

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Work requirements

Jobs in Canada