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Added 2 months ago
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Microsoft Dynamics 365 Investment Management SME
Infosys
Mississauga, ON
- Full-time
…apply technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an…
Added 2 months ago
O
CIM Engineer
onsemi
Burlington, ON
- Full-time
Familiar with, and able to utilize, software development/operations/integration methodologies and best practices.
Added 1 month ago
S
Account Manager, Mid Market
SOTI
Mississauga, ON
- Full-time
…for out of the box thinkers that appreciate the art of great software and how it revolutionizes the world in which we…
Added 2 months ago
SAP SuccessFactors Lead
Capgemini
Mississauga, ON
We are seeking an experienced SAP SuccessFactors Lead to drive HR digital transformation initiatives through the design, implementation, integration, and support of SAP SuccessFactors…
Added 2 months ago
M
Director, Account Management (INTERNAL APPLICANTS ONLY)
Minga
Kelowna, BC
- Full-time
We’re building the Student Behavior Platform schools can’t live without, and we’re having fun doing it.
Added 2 months ago
GS
Manager, Business Development
Giatec Scientific Inc.
Ottawa, ON
- Full-time
Giatec Scientific Inc. (Giatec) is looking for a Manager, Business Development to join our Global Sales team, reporting to the Vice President, Sales. The ideal candidate will have…
Added 2 months ago
ES
Senior Manager, Revenue Operations
Euna Solutions
ON · Oakville, Ontario
- Full-time
Euna Solutions is hiring a Senior Manager, Revenue Operations to lead the team that produces the metrics GTM leadership runs the business on and the intelligence that tells the field where…
Added 2 months ago
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Account Executive, Cloud Communications
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Become the resident expert on the VoIP/UCaaS offering - voice, messaging, call routing, and the integration across our core platform.
Added 1 month ago
Senior Identity Engineer
Later
Vancouver, BC
…strengthening and scaling the security foundations that power our platform. This role blends deep security expertise with hands-on engineering, with a particular focus on identity and…
Added 2 months ago
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VP, Product & Technology
BiblioCommons
ON · Canada - Ontario
- Full-time
…at scale. You will shape product strategy, guide long-term platform evolution, drive operational excellence, and lead the evolution toward an AI-first approach to software…
Added 2 months ago
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Lead Full-Stack GenAI Engineer
Vancity
Vancouver, BC
- Full-time
…results-oriented engineer with deep expertise in full-stack development, cloud platforms, AI technologies, and software engineering…
Added 2 months ago
MI
Supervisor, Fund Accounting, Private Markets
MUFG Investor Services
Toronto, ON
- $82,500 to $121,000 CAD / year
- Full-time
…operational aspects of clients serviced through the Investran platform and acts as a primary point of contact for clients, auditors, and internal teams, ensuring high-quality service…
Added 2 months ago
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Senior Software Engineer, Security
Super.com
Remote, Canada
- Full-time
- Remote
As a Senior Software Engineer on our Security team, you'll help shape the direction of our security tooling and AppSec practices and lead high-impact security work across the company. Your…
Added 2 months ago
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Manager, Customer Success
hive.co
Remote, Canada
- $100,000 to $146,000 CAD / year
- Full-time
- Remote
…Live events bring people together, and our industry-leading platform makes it easier than ever for promoters to build strong, lasting connections with their audiences. Our mission is…
Added 2 months ago
Technical Support Analyst - Intern
PBS Systems
Calgary, AB
Commit to an ongoing personal development and cross-training as recommended by your Team Lead
Added 2 months ago
Technical Support Analyst - Intern
PBS Systems
Calgary, AB
Commit to an ongoing personal development and cross-training as recommended by your Team Lead
Added 2 months ago
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Customer Development Representative- Saskatoon, SK
UniFirst
Saskatoon, SK
- Full-time
UniFirst is seeking a motivated, self-driven individual for a Customer Development Representative position to increase existing account sales in a dedicated market territory. As a Customer…
Added 1 month ago
S
Named Account Executive - Public Sector
Salesforce
ON
- Full-time
Our Canadian Public Sector team is seeking a Core Account Executive with a proven track record of selling enterprise software across Canada. Customers include Provincial Ministries and…
Added 2 months ago
V
Software Engineer, Technical Lead
Verily
Toronto, ON · Waterloo, ON
- Full-time
Lead the design, development, and maintenance of secure user and account management systems within Workbench.
Added 2 months ago
ES
Online Software Engineer - EA SPORTS™ UFC
EA SPORTS
Vancouver, BC
- Full-time
As an Online Software Engineer, you will help maintain and extend the systems that power our connected experience. These systems include matchmaking, social features, live events,…
Added 2 months ago
LT
iOS Engineer
Lorex Technology
Markham, ON
- Full-time
We are looking for a iOS Engineer to lead development of the Lorex Connect app on iOS. You will guide the iOS team, drive engineering quality, and work closely with the Android lead to…
Added 2 months ago
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Sales Development Representative - 25444P
Enverus
Calgary, AB
- Full-time
The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power…
Added 2 months ago
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Software Architect - AI Accelerated Engineering Lead
Slalom
Calgary, AB
- Full-time
As a Software Architect, you will own the architecture of client solutions while pioneering the next generation of AI-empowered software development. You’ll lead teams in adopting AI-first…
Added 2 months ago
B&
Mechanical Estimator
Black & McDonald Limited
London, ON
- Full-time
Utilizes Estimating software and CRM platform (i.e Autobid, Salesforce).
Added 2 months ago
OC
Senior Manager, ERP Platform (JD Edwards EnterpriseOne)
Ocean Capital
Saint John, NB
- Full-time
Lead the enterprise ERP platform strategy, delivery and operational performance for JD Edwards EnterpriseOne and related applications

PBS Systems

Technical Support Analyst - Intern

Calgary, AB, Canada

Competitive base salary ($20 - $25/hr.)

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Job details

Pay: Competitive base salary ($20 - $25/hr.)
Education: High school diploma
Posting language: English
Posted: Aug 26, 2026

Original job description

Company Name:	PBS Systems
Job Location:	Calgary, AB (Tech Center)
Job Type:	Full-time, Contract (3-month)
No. of Openings:	01
Job Requirement(s): Internal Job Title:	None Technical Support Analyst - Intern
Reports To:	Team Lead, Technical Support

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team for a Technical Support Analyst - Intern (3-month contract). This role will support the PBS Install Services Team. As a Technical Support Analyst - Intern you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Support Analyst - Intern is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.

Responsibilities:

Managing incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
Logging and documenting all customer interactions within our ticketing system and escalating matters as required
Collaborating with other groups/departments to streamline service delivery
Identify opportunities to drive process improvements that positively impact the client’s experience
Develop knowledge and understanding of our software and the supporting Infrastructure
Achieve relevant certification in line with department needs and requirements
Achieving and exceeding KPI targets and other Metrics defined by the department
Keeping abreast of Software enhancements and new releases, by reviewing release notes
Commit to an ongoing personal development and cross-training as recommended by your Team Lead

Qualifications:

High School Diploma required
Relevant certification or post-secondary diploma in progress
Previous customer service or dealership experience is an asset
Strong understanding of Windows 7/8/10 Operating Systems and Windows 2008/2012 Servers
Thorough understanding of PC hardware and software as well as Microsoft Products
Previous experience working with Networks (TCP/IP)
Basic LAN/WAN knowledge
CompTIA A+ and Network +
Excellent customer service skills
Problem solving and trouble shooting skills
Strong documentation abilities
Effective time management and organization
Strong multi-tasking and prioritization
Excellent verbal and written communication skills
Ability to work within and meet set deadlines

What we offer:

Internal promotion and growth opportunities
An education department dedicated to helping you with professional and personal development
The opportunity to travel
Free parking
Staff events
Competitive base salary ($20 - $25/hr.)
Great referral bonus
Staff discounts with GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.

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More about this job

Responsibilities

The Technical Support Analyst Intern will manage incoming client issues through various support channels and document interactions within the ticketing system. They are also responsible for troubleshooting software issues, training customers, and performing system implementations.

Requirements

Candidates must have a high school diploma and be currently pursuing a relevant post-secondary diploma or certification. Strong technical knowledge of Windows operating systems, PC hardware, and networking fundamentals is required.

Skills

Technical support
Troubleshooting
Customer service
Windows 7/8/10
Windows Server 2008/2012
PC hardware
Microsoft products
Networking
TCP/IP
LAN/WAN
CompTIA A+
Network+
Documentation
Time management
Multi-tasking
Communication

Benefits

Internal promotion and growth opportunities
Professional and personal development
Travel opportunities
Free parking
Staff events
Referral bonus
Staff discounts

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Internship
Dealership Management System
DMS
Windows 7
Windows 8
Windows 10
Windows Server 2008
Windows Server 2012
PC Hardware
Microsoft Products
TCP/IP
LAN
WAN
CompTIA A+
Network+
Ticketing System
Client Services
Software Implementation
KPI
Troubleshooting
Documentation
Customer Support
Install Services

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