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Added 3 mins ago
SE
Service Technician - Barrie, ON
Stryten Energy
Barrie, ON
- Full-time
The Service Technician is a customer-oriented individual who provides excellent service and customized solutions. This individual repairs batteries, chargers and battery handling equipment…
Added 2 hours ago
A
CEP, Design Engineering - CAP Hydro
ANDRITZ
Pointe-Claire, QC
- Full-time
You have 1 to 5 years of experience in engineering
Added 2 hours ago
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BANKING ADVISOR
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- Full-time
…use your analytical skills in order to offer a people-centric experience for branch…
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Sales Representative
The Acquisition Group
AB
- Full-time
…established TELUS vendor is currently hiring a motivated Sales Representative to join their team in Edmonton. This is a great opportunity to build a rewarding career in a dynamic,…
Added 4 hours ago
AG
Warehouse Technician (General)
Avmax Group
Calgary, AB
- Full-time
Minimum one year of experience in a similar role, preferably in aviation.
Added 7 hours ago
U
Route Service Representative - UniFirst Canada
UniFirst
Fort McMurray, AB
- Full-time
Grow Customer Relationships: Build rapport with customers, address service needs, and introduce new garments and products to enhance their experience.
Added 7 hours ago
Future Store Manager
David's Bridal
Vaughan, ON · Cambridge, ON · MB · AB
Holds the leadership team accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
Added 7 hours ago
TH
Merchandise Project Associate Full Time (SAINT JOHN)
The Home Depot
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- Full-time
…organization, and display/signage maintenance designed to enhance the customer experience. They are primarily assigned to projects and must ensure they are executed safely, accurately, and…
Added 7 hours ago
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Technical Service Representative (Part Time)
Best Buy Canada
Timmins, ON
- Part-time
Create an amazing customer experience at the service desk
Added 8 hours ago
HE
Outside Sales Representative
HighFire Energy Services
Redwater, AB
- Full-time
Role Description This full-time, on-site Outside Sales Representative role is based in Redwater, AB. The position is responsible for identifying and pursuing new business opportunities for…
Added 8 hours ago
Junk Removal Specialist
1-800-GOT-JUNK?
Calgary, AB
- Gain real-world sales, negotiation, and customer experience skills
Added 8 hours ago
Customer Experience Leader
1-800-GOT-JUNK?
AB
- Gain real-world sales, negotiation, and customer experience skills
Added 9 hours ago
Enterprise Account Executive - Toronto
Novisto
Toronto, ON
Initiate contact with prospects which have been generated by our Account Development Representative team, our marketing campaigns or from referrals.
Added 9 hours ago
U
Customer Service Representative - Bilingual (French)
Uline
Hamilton, ON · Toronto, ON · Mississauga, ON · Cambridge, ON · Milton, ON
- Full-time
Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a…
Added 11 hours ago
PD
Cleaning Technician
Paul Davis Restoration of the National Capital Region, VA
Sudbury, ON
- Full-time
…deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we…
Added 11 hours ago
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Contents Handler
Paul Davis Restoration of the National Capital Region, VA
Sudbury, ON
- Full-time
Take pride when your team completes projects on budget with an exceptional customer experience
Added 12 hours ago
VM
Outside Sales & Marketing Representative
Vantage Marketing Canada
Barrie, ON
- Full-time
You'll gain hands-on experience in customer acquisition, communication, negotiation, and business development while receiving consistent coaching and mentorship.
Added 13 hours ago
M
Client Portfolio Manager
ModernAdvisor
Vancouver, BC
- Full-time
…advice. Our team is committed to delivering an exceptional client experience while maintaining the highest standards of integrity, professionalism, and fiduciary…
Added 13 hours ago
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Funeral Director, Funeral Services
Mount Pleasant Group
Pickering, ON
- $41.4 to $46.43 CAD / hour
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Added 14 hours ago
Operations Support Representative International Gateway
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Mount Hope, ON
The Support Representative, US & International Gateway, provides US/International service options to our customers by scanning, verifying shipper/receiver address, shipment contents,…
Added 15 hours ago
IB
Seasonal Customer Experience Representative
Indigo Books & Music
Langley (City), BC · Langley, British Columbia
- $18.25 to $20.95 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 15 hours ago
I
Seasonal Customer Experience Representative
Indigo
Langley (District), BC · City of Langley, BC
- $18.25 to $20.95 CAD / hour
- Part-time
Share ideas with Leadership Team on how to improve the employee and customer experience
Added 15 hours ago
MK
Sales Supervisor
Michael Kors
Ottawa, ON · Kanata
- Part-time
…individuals who have a drive to achieve results and a passion for customer engagement. As a Sales Supervisor, you will strive to achieve personal and store sales goals while prioritizing…
Added 16 hours ago
U
Représentant des ventes – Région d’Ottawa, ON et Gatineau, QC
USG
Montreal, QC
- Other
1 à 3 ans d’expérience en service à la clientèle/vente, de préférence dans le secteur de l’amélioration résidentielle, des matériaux de construction ou de la construction.
Added 16 hours ago
FB
Customer Service Representative
Farm Boy Inc.
Collingwood, ON
- From $18 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…

PCCA

Account Representative (Alberta, British Columbia, Saskatchewan, Manitoba)

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–3 years of relevant sales or account-management experience, or equivalent experience demonstrating proactive customer engagement and sales capability.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The Account Representative is responsible for retaining and growing revenue within an allocated portfolio of member pharmacies and other designated customer accounts in the assigned region. Through proactive relationship management and a consultative, value-based sales approach, the representative delivers ongoing value to pharmacies by connecting their compounding practice and business needs with relevant PCCA products, education, services and support.

The role identifies, develops and closes sales opportunities within assigned accounts and collaborates with sales support to ensure timely resolution of customer needs. The assigned portfolio may evolve over time through account referrals from the Business Development Representative or National Account Manager, transfers of account responsibility, and adjustments based on workload, account needs and travel efficiency.

Essential Responsibilities

Member Retention and Account Development

Own retention and growth objectives for specifically assigned accounts within the assigned region through proactive outreach, membership engagement, adoption and appropriate utilization of PCCA products, education, services and support.

Build relationships with pharmacy owners, pharmacists, compounding teams and other relevant decision makers

Conduct regular account reviews to understand pharmacy needs and business priorities, assess membership engagement and utilization, identify retention risks, and develop opportunities for account growth

Develop and maintain practical account plans with clear retention priorities, growth opportunities and agreed next steps. Prioritize outreach and visits across the assigned portfolio based on retention risk, growth potential and customer needs, protecting time for proactive account development.

Identify declining purchasing, reduced engagement, competitive concerns and other retention risks; coordinate timely action with the appropriate internal teams.

Connect pharmacies with relevant PCCA products, education, services and support that align with their compounding practice and business objectives.

Sales Opportunity Management/New Business Development

Identify, qualify, develop and close opportunities within assigned accounts

Conduct structured discovery conversations using established questioning principles (i.e. SPIN) to understand pharmacy needs and business challenges, present value-based recommendations, respond to objections and follow opportunities through to a customer decision

Use Sandler-style up-front agreements to establish meeting objectives and intended outcomes; confirm clear next steps, responsibilities and follow-up timing with customers

Maintain ownership of assigned opportunities through the customer decision, seeking an appropriate buying commitment and coordinating internal support while maintaining continuity of the account relationship.

Maintain accurate CRM records, including account plans, customer interactions, retention risks, opportunity forecasts and next actions

Engage the National Account Manager early on major or complex opportunities and strategic account risks, including lab renovations, cleanrooms, physician events, national partnership opportunities, highly complex negotiations, and pricing or contract exceptions outside the representative’s approved authority. Maintain continuity of the assigned account relationship and agree on responsibilities and next steps.

Assume responsibility for accounts referred or transferred by the Business Development Representative or National Account Manager, with a coordinated handover confirming account priorities, open opportunities, retention risks and ownership of next steps.

Team Collaboration

Serve as the first field-based relationship contact for assigned accounts, identifying and responding to account concerns and local opportunities. Coordinate service, order and operational resolution with Sales Support, Operations or the Sales Support Manager without becoming the default service desk or assuming order placement responsibilities

Collaborate with the Business Development Representative on local or segment-specific prospecting and new business opportunities, with clear agreement on lead follow-up, account handovers and ownership of next steps.

Share relevant customer feedback, competitive insights and market needs with leadership and sales team

Establish working relationships with colleagues interdepartmentally to ensure client needs are communicated and followed up appropriately

Travel and Account Coverage

Conduct scheduled virtual account meetings and targeted in-person visits within the assigned region based on account needs, retention risk, opportunity potential and travel efficiency.

Participate in tradeshows, educational programs and customer or company events as assigned; document and follow-up on resulting opportunities with the appropriate sales colleague.

Overnight travel will be required with frequency and expected proportion of time away from home base confirmed based on assigned region and visit expectations

Qualifications

1–3 years of relevant sales or account-management experience, or equivalent experience demonstrating proactive customer engagement and sales capability.

Demonstrated ability to uncover customer needs, explain value beyond price, respond to objections and follow sales opportunities through to a customer decision.

Strong communication, listening, relationship-building, organization and follow-through skills.

Ability and willingness to learn pharmacy compounding, PCCA products and services, and the needs of member pharmacies.

Ability to communicate clearly and credibly with pharmacy owners and healthcare professionals, verify technical information, and involve appropriate specialists when questions extend beyond the representative’s knowledge or authority

Demonstrated coachability, including the ability to apply feedback, learn new products and sales approaches, and take accountability for agreed actions and outcomes. Sound judgment about when to work independently and when to engage a senior colleague or specialist.

Proficiency with CRM software, Microsoft Office and virtual meeting tools.

Bachelor’s degree preferred; equivalent education and relevant experience will be considered.

Pharmacy, compounding, pharmaceutical, medical device or other healthcare experience is an asset.

Certifications:

Valid Driver’s License

Formal Sales Training, an asset

Physical Requirements

Ability to travel to pharmacy, customer and event locations and walk moderate distances between vehicles and meeting locations.

Ability to stand for extended periods, including up to eight hours during tradeshows or events.

Any additional event setup, material-handling or lifting requirements must be confirmed before posting.

Who We Are

PCCA helps pharmacists and prescribers create personalized medicine that makes a difference in patients’ lives. As a complete resource for independent compounding pharmacists, PCCA provides high-quality products, education and support to more than 3,000 pharmacy members throughout the United States, Canada, Australia and other countries around the world. Learn more at www.pccarx.com.

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More about this job

Responsibilities

The Account Representative is responsible for retaining and growing revenue within an assigned portfolio of pharmacies through proactive relationship management and consultative sales. They identify and close sales opportunities while collaborating with internal teams to ensure customer needs are met.

Requirements

Candidates should have 1–3 years of relevant sales or account management experience and strong communication and relationship-building skills. A bachelor's degree is preferred, and experience in pharmacy, compounding, or healthcare is considered an asset.

Skills

Account management
Sales
Relationship building
Consultative sales
Customer retention
Business development
Communication
Listening
CRM software
Microsoft Office
Virtual meeting tools
Strategic planning
Negotiation
Problem solving
Time management

Visa sponsorship

Not detected in the job text

Keywords

Account Representative
Sales
Pharmacy
Compounding
Customer Retention
Business Development
CRM
Relationship Management
Healthcare
Consultative Sales
SPIN Selling
Sandler Training
Account Planning
Pharmaceuticals
Medical Devices
Field Sales
Lead Generation
Strategic Account Management
Market Analysis
Client Engagement

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