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Added 1 hour ago
MH
Sr. Platform Engineer
MedMe Health
Remote, Canada
- $116,000 to $156,000 CAD / year
- Full-time
- Remote
…competes daily with requests we can't reasonably say no to. Adding senior capacity is how we stop that…
Added 2 hours ago
NB
Senior Account Manager Commercial Banking
National Bank of Canada
Calgary, AB
- Full-time
A career as a Senior Account Manager, Commercial Banking at National Bank means being responsible for growing the portfolio of business clients assigned to you. Your complex and varied…
Added 6 hours ago
A
HR Solutions Partner
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
The HR Solutions Partner provides high‑quality, generalist HR partnership to managers, enabling them to lead their people effectively and deliver business outcomes. The role delivers core…
Added 7 hours ago
CR
Senior Partnership Strategy and Activations Officer
Canadian Red Cross
Canada
- Full-time
The Senior Partnership Strategy and Activations Officer is responsible for advancing corporate fundraising through the development of strategic partnerships, tailored engagement strategies,…
Added 7 hours ago
UO
AMR Centre Manager, Cumming School of Medicine
University of Calgary
Calgary, AB
- Full-time
Reporting to the Scientific Director, the Manager will serve a senior role in the creation and set-up of the AMR Centre, and in program development and implementation. The incumbent will be…
Added 8 hours ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
We are looking for a full-time, permanent Senior Manager to lead our small business practice in Winnipeg, Manitoba. This role suits an experienced small business practitioner who knows…
Added 8 hours ago
VF
Senior Project Delivery Specialist - RBT2 (4 Year Term)
Vancouver Fraser Port Authority
Vancouver, BC
- Contract
The Senior Project Delivery Specialist – Infrastructure Division, is responsible for leading one or more major project work streams (such as procurement, design development, property…
Added 9 hours ago
OW
Oliver Wyman- Private Capital/Industrials- Engagement Manager
Oliver Wyman Group
Toronto, ON
- Other
They serve as key points of contact for senior client stakeholders, including private equity investors and portfolio company leadership, building trusted relationships and providing…
Added 9 hours ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Communications and Public Affairs, the Communications Assistant plays a key role in executing on a number of communications tactics for both sites of the Brant…
Added 9 hours ago
B
Director, Office North America Workplace Services
BMO
Toronto, ON · YNG
- Full-time
Act as the Senior escalation point for office related service delivery issues, complaints, and operational concerns, managing resolution in partnership with the Global Head as needed
Added 11 hours ago
MG
HHR Coordinator Lead
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the Manager of Academic Affairs, Nursing and HHR Workforce Initiatives, the HHR Coordinator Lead serves as the senior operational, clinical, and pedagogical leader overseeing…
Added 11 hours ago
HI
Product Owner ( Spanish Speaker )
HRbrain Inc.
Toronto, ON
- Full-time
As Senior Manager, Business Digital Enablement CRM Solutions, you will contribute to the oversight and strategic design of CRM primary product capabilities in IB Retail & Digital Banking,…
Added 11 hours ago
HI
CAN – IT – Bus Systems Analyst III
HRbrain Inc.
Toronto, ON
- Full-time
Work may be reviewed by the Manager / Senior Analyst
Added 11 hours ago
A
Senior Manager Solution Architect
Avanade
Toronto, ON
- Full-time
Work with various stakeholders within Avanade and Accenture to define the career path, training, and capability development for SAs in partnership with Avanade HR, sales, delivery, and the…
Added 12 hours ago
B
Assistant Manager, Insurance Accounting
BCAA
Burnaby, BC · *Head Office
- Full-time
As the Assistant Manager, Insurance Accounting, you’ll play a hands-on leadership role supporting full-cycle insurance accounting, financial and regulatory reporting, internal controls, and…
Added 12 hours ago
CU
Manager, Ceremonies, Events, and Government Liaison
Carleton University
Ottawa, ON
- Other
…Provincial and Federal Governments, and with associated entities. In partnership with the Chief of Staff and Director of Government Relations, the incumbent advances government-relations…
Added 12 hours ago
OW
Oliver Wyman- Private Capital/Industrials- Engagement Manager
Oliver Wyman
Toronto, ON
- Full-time
They serve as key points of contact for senior client stakeholders, including private equity investors and portfolio company leadership, building trusted relationships and providing…
Added 12 hours ago
BC
Site Manager - Infrastructure and Site Services (Permanent)
Babcock Canada Inc.
Victoria, BC
- Full-time
Site Manager, Infrastructure & Site Services (Permanent)
Added 13 hours ago
FA
Administrative Assistant
FTAI Aviation
Montreal, QC
- Full-time
Quarterly: Develop, create and send a quarterly business update in partnership with the General Manager and Executive Team, summarizing results, strategic priorities and the outlook for the…
Added 13 hours ago
M(
[C] Project Manager
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Full-time
At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.
Added 13 hours ago
UO
Associate Director, Corporate and Foundation Relations
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Reports to: One of: Senior Director, Director/Assistant Dean or Executive Director of Development
Added 14 hours ago
F
Co-Founder & CEO - AI-Native Accounting Firm
FutureSight
Canada
- Full-time
Licensed US CPA with partner or senior manager experience at an accounting firm
Added 14 hours ago
F
Co-Founder & CEO - AI-Native Accounting Firm
FutureSight
Canada
- Full-time
Licensed US CPA with partner or senior manager experience at an accounting firm
Added 14 hours ago
P
Account Representative (Ontario)
PCCA
London, ON
- Full-time
…evolve over time through account referrals from the Business Development Representative or National Account Manager, transfers of account responsibility, and adjustments based on workload,…
Added 14 hours ago
P
Account Representative (Alberta, British Columbia, Saskatchewan, Manitoba)
PCCA
Calgary, AB
- Full-time
…evolve over time through account referrals from the Business Development Representative or National Account Manager, transfers of account responsibility, and adjustments based on workload,…

PCCA

Account Representative (Ontario)

London, ON, N5V 5J2, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–3 years of relevant sales or account-management experience, or equivalent experience demonstrating proactive customer engagement and sales capability.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The Account Representative is responsible for retaining and growing revenue within an allocated portfolio of member pharmacies and other designated customer accounts in the assigned region. Through proactive relationship management and a consultative, value-based sales approach, the representative delivers ongoing value to pharmacies by connecting their compounding practice and business needs with relevant PCCA products, education, services and support.

The role identifies, develops and closes sales opportunities within assigned accounts and collaborates with sales support to ensure timely resolution of customer needs. The assigned portfolio may evolve over time through account referrals from the Business Development Representative or National Account Manager, transfers of account responsibility, and adjustments based on workload, account needs and travel efficiency.

Essential Responsibilities

Member Retention and Account Development

Own retention and growth objectives for specifically assigned accounts within the assigned region through proactive outreach, membership engagement, adoption and appropriate utilization of PCCA products, education, services and support.

Build relationships with pharmacy owners, pharmacists, compounding teams and other relevant decision makers

Conduct regular account reviews to understand pharmacy needs and business priorities, assess membership engagement and utilization, identify retention risks, and develop opportunities for account growth

Develop and maintain practical account plans with clear retention priorities, growth opportunities and agreed next steps. Prioritize outreach and visits across the assigned portfolio based on retention risk, growth potential and customer needs, protecting time for proactive account development.

Identify declining purchasing, reduced engagement, competitive concerns and other retention risks; coordinate timely action with the appropriate internal teams.

Connect pharmacies with relevant PCCA products, education, services and support that align with their compounding practice and business objectives.

Sales Opportunity Management/New Business Development

Identify, qualify, develop and close opportunities within assigned accounts

Conduct structured discovery conversations using established questioning principles (i.e. SPIN) to understand pharmacy needs and business challenges, present value-based recommendations, respond to objections and follow opportunities through to a customer decision

Use Sandler-style up-front agreements to establish meeting objectives and intended outcomes; confirm clear next steps, responsibilities and follow-up timing with customers

Maintain ownership of assigned opportunities through the customer decision, seeking an appropriate buying commitment and coordinating internal support while maintaining continuity of the account relationship.

Maintain accurate CRM records, including account plans, customer interactions, retention risks, opportunity forecasts and next actions

Engage the National Account Manager early on major or complex opportunities and strategic account risks, including lab renovations, cleanrooms, physician events, national partnership opportunities, highly complex negotiations, and pricing or contract exceptions outside the representative’s approved authority. Maintain continuity of the assigned account relationship and agree on responsibilities and next steps.

Assume responsibility for accounts referred or transferred by the Business Development Representative or National Account Manager, with a coordinated handover confirming account priorities, open opportunities, retention risks and ownership of next steps.

Team Collaboration

Serve as the first field-based relationship contact for assigned accounts, identifying and responding to account concerns and local opportunities. Coordinate service, order and operational resolution with Sales Support, Operations or the Sales Support Manager without becoming the default service desk or assuming order placement responsibilities

Collaborate with the Business Development Representative on local or segment-specific prospecting and new business opportunities, with clear agreement on lead follow-up, account handovers and ownership of next steps.

Share relevant customer feedback, competitive insights and market needs with leadership and sales team

Establish working relationships with colleagues interdepartmentally to ensure client needs are communicated and followed up appropriately

Travel and Account Coverage

Conduct scheduled virtual account meetings and targeted in-person visits within the assigned region based on account needs, retention risk, opportunity potential and travel efficiency.

Participate in tradeshows, educational programs and customer or company events as assigned; document and follow-up on resulting opportunities with the appropriate sales colleague.

Overnight travel will be required with frequency and expected proportion of time away from home base confirmed based on assigned region and visit expectations

Qualifications

1–3 years of relevant sales or account-management experience, or equivalent experience demonstrating proactive customer engagement and sales capability.

Demonstrated ability to uncover customer needs, explain value beyond price, respond to objections and follow sales opportunities through to a customer decision.

Strong communication, listening, relationship-building, organization and follow-through skills.

Ability and willingness to learn pharmacy compounding, PCCA products and services, and the needs of member pharmacies.

Ability to communicate clearly and credibly with pharmacy owners and healthcare professionals, verify technical information, and involve appropriate specialists when questions extend beyond the representative’s knowledge or authority

Demonstrated coachability, including the ability to apply feedback, learn new products and sales approaches, and take accountability for agreed actions and outcomes. Sound judgment about when to work independently and when to engage a senior colleague or specialist.

Proficiency with CRM software, Microsoft Office and virtual meeting tools.

Bachelor’s degree preferred; equivalent education and relevant experience will be considered.

Pharmacy, compounding, pharmaceutical, medical device or other healthcare experience is an asset.

Certifications:

Valid Driver’s License

Formal Sales Training, an asset

Physical Requirements

Ability to travel to pharmacy, customer and event locations and walk moderate distances between vehicles and meeting locations.

Ability to stand for extended periods, including up to eight hours during tradeshows or events.

Any additional event setup, material-handling or lifting requirements must be confirmed before posting.

Who We Are

PCCA helps pharmacists and prescribers create personalized medicine that makes a difference in patients’ lives. As a complete resource for independent compounding pharmacists, PCCA provides high-quality products, education and support to more than 3,000 pharmacy members throughout the United States, Canada, Australia and other countries around the world. Learn more at www.pccarx.com.

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More about this job

Responsibilities

The Account Representative is responsible for retaining and growing revenue within an assigned portfolio of pharmacy members through proactive relationship management and consultative sales. They identify and close sales opportunities while collaborating with internal teams to ensure customer needs are met.

Requirements

Candidates should have 1–3 years of relevant sales or account management experience and strong communication and relationship-building skills. A bachelor's degree is preferred, and experience in pharmacy, compounding, or healthcare is considered an asset.

Skills

Account Management
Sales
Relationship Management
Consultative Selling
Customer Retention
Business Development
CRM Software
Communication
Listening
Organization
Strategic Planning
Negotiation
Problem Solving
Technical Proficiency
Presentation Skills

Visa sponsorship

Not detected in the job text

Keywords

Account Representative
Sales
Account Management
Pharmacy
Compounding
Customer Retention
Business Development
CRM
Microsoft Office
Healthcare
Consultative Sales
Relationship Management
SPIN Selling
Sandler Training
Strategic Account Planning
Market Analysis
Lead Generation
Client Relations
Value-based Selling
Pharmaceuticals

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