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Added 4 mins ago
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Technical Procurement Specialist
GeoSpectrum Technologies, Inc
Port Coquitlam, BC
- Full-time
ISE is seeking a Technical Procurement Specialist to join our team!
Added 4 mins ago
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Marketing Specialist
Numeris
Toronto, ON
- Contract
…experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and…
Added 4 mins ago
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Quality Analyst – Escape Management Specialist
RTX
Halifax, NS
- Full-time
Job title: Quality Analyst – Escape Management Specialist
Added 19 mins ago
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Manager, Tax / Directeur(trice), Fiscalité
ACCA Careers
Bathurst, NB
- Full-time
Completion of Level 1 of In-depth Tax Program and other specialist development courses
Added 19 mins ago
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Logistics Specialist
Smartrend Manufacturing Group
Winnipeg, MB
- $47,000 to $66,000 CAD / year
- Full-time
As our Logistics Specialist, you'll take ownership of daily shipping and transportation activities, coordinating domestic and international shipments, managing documentation, and resolving…
Added 19 mins ago
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Senior Water Resources Engineer
Stantec
Ottawa, ON
- Full-time
Develop and evaluate future growth, climate, operational, infrastructure, and remedial scenarios to support master planning, servicing studies, capital planning, and system optimization.
Added 19 mins ago
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Urban Water Resources Engineer
Stantec
Ottawa, ON
- Full-time
…hydrologic modelling and wants to continue developing as a technical specialist in urban water systems. The successful candidate will have a strong interest in wastewater and stormwater…
Added 19 mins ago
NO
Associé·e aux Ventes (Temps Plein) - Saint-Bruno
Nestle Operational Services Worldwide SA
Saint-Bruno-de-Montarville, QC · Saint-Bruno, Queb
- Full-time
We are looking for a Full Time Coffee Specialist
Added 19 mins ago
DevSecOps Specialist
Aylo Careers
Montreal, QC
…the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and…
Added 19 mins ago
RT
Senior Data Science Developer
Russell Tobin
Toronto, ON
- $60 to $70 CAD / hour
- Contract
The Senior Data Analytical Specialist/Scientist will develop advanced analytics, predictive models, and AI-driven insights to address priority business opportunities. The role will apply…
Added 19 mins ago
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Employment Specialist
Express Employment Professionals - Calgary
Calgary, AB
- Full-time
The Employment Specialist is responsible for recruiting, placing, and retaining qualified associates while developing and maintaining strong client relationships. This role combines…
Added 19 mins ago
VB
Accounts Payable Specialist
Vaco by Highspring
Calgary, AB
- $25 to $28 CAD / hour
- Contract
Support general ledger AP account reconciliations and provide ad-hoc accounting analysis as required.
Added 19 mins ago
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Appointment Center Representative
West Hartford Chamber of Commerce
Windsor, ON
- Full-time
Pulling and/or preparing supporting documents for Building Science Specialist appointments
Added 19 mins ago
WU
Technology Support Specialist (Applications Systems Support)
Western University
London, ON
- Full-time
The Technology Support Specialist (Applications Systems Support) will provide support for enterprise level software application systems within the Schulich School of Medicine and Dentistry,…
Added 19 mins ago
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Sales Support Specialist I
Robertson & Company Ltd.
Waterloo, ON
- Contract
Robertson is seeking a skilled Sales Support Specialist form to join our client in support of an existing vacancy.
Added 19 mins ago
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Inventory and Quality Analyst Specialist
ADLI Logistics
Brampton, ON
- Full-time
Role Description The Inventory and Quality Analyst Specialist is a full-time, on-site role based in Brampton, ON. This role is to own inventory accuracy, analyze inventory trends,…
Added 19 mins ago
TC
Document Publisher CMC
Tata Consultancy Services
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
The eCRF Document Specialist will support electronic case report form documentation and electronic submission readiness activities. The role involves formatting, standardizing, optimizing,…
Added 19 mins ago
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DevSecOps Specialist
Aylo
Montreal, QC
- Full-time
…the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and…
Added 34 mins ago
SC
Member Experience Advisor - Claresholm
Servus Credit Union
Claresholm, AB
- Part-time
The Member Experience Advisor role acts as the first line of support as members work towards their financial goals. This role is responsible for providing exceptional member service by…
Added 34 mins ago
AD
Workforce Support (HR) Specialist (12 month contract)
Avery Dennison
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
The Workforce Support Specialist, supporting our Toronto location will directly support employees and leaders with day to day HR support. They will support HR policies, procedures and…
Added 49 mins ago
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Specialist Engineer
AtkinsRéalis
Pickering, ON
- Full-time
Engineering calculations to support design nuclear pressure boundary components.
Added 49 mins ago
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Programme d’apprentissage – Inspecteur/Monteur / Apprenticeship Program - Inspector/Fitter
Rolls-Royce
Montreal, QC
- Full-time
At Rolls-Royce Canada, you’ll develop specialist skills in one of the following roles:
Added 49 mins ago
Registered Practical Nurse, General Medicine
Sinai Health
Toronto, ON
…providing you with a comprehensive orientation and ongoing support to ensure you are successful in this next step of your career. You will have access to mentoring from seasoned…
Added 49 mins ago
Patient & Family Experience Specialist - Patient & Family Experience
CAMH
Toronto, ON
The Patient and Family Experience (PFE) Specialist provides clinical expertise to support management of day-to-day operations of the Patient and Family Experience Office and Family Resource…
Added 49 mins ago
WG
Water Treatment Project Manager
WJ Groundwater
Toronto, ON · North York, Ontario
- Full-time
WJ Groundwater is the leading construction dewatering and groundwater specialist in the UK with operations in Canada, the Middle East, Poland & the Philippines. We have specialized plant…

PCCA

Account Representative (Ontario)

London, ON, N5V 5J2, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–3 years of relevant sales or account-management experience, or equivalent experience demonstrating proactive customer engagement and sales capability.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The Account Representative is responsible for retaining and growing revenue within an allocated portfolio of member pharmacies and other designated customer accounts in the assigned region. Through proactive relationship management and a consultative, value-based sales approach, the representative delivers ongoing value to pharmacies by connecting their compounding practice and business needs with relevant PCCA products, education, services and support.

The role identifies, develops and closes sales opportunities within assigned accounts and collaborates with sales support to ensure timely resolution of customer needs. The assigned portfolio may evolve over time through account referrals from the Business Development Representative or National Account Manager, transfers of account responsibility, and adjustments based on workload, account needs and travel efficiency.

Essential Responsibilities

Member Retention and Account Development

Own retention and growth objectives for specifically assigned accounts within the assigned region through proactive outreach, membership engagement, adoption and appropriate utilization of PCCA products, education, services and support.

Build relationships with pharmacy owners, pharmacists, compounding teams and other relevant decision makers

Conduct regular account reviews to understand pharmacy needs and business priorities, assess membership engagement and utilization, identify retention risks, and develop opportunities for account growth

Develop and maintain practical account plans with clear retention priorities, growth opportunities and agreed next steps. Prioritize outreach and visits across the assigned portfolio based on retention risk, growth potential and customer needs, protecting time for proactive account development.

Identify declining purchasing, reduced engagement, competitive concerns and other retention risks; coordinate timely action with the appropriate internal teams.

Connect pharmacies with relevant PCCA products, education, services and support that align with their compounding practice and business objectives.

Sales Opportunity Management/New Business Development

Identify, qualify, develop and close opportunities within assigned accounts

Conduct structured discovery conversations using established questioning principles (i.e. SPIN) to understand pharmacy needs and business challenges, present value-based recommendations, respond to objections and follow opportunities through to a customer decision

Use Sandler-style up-front agreements to establish meeting objectives and intended outcomes; confirm clear next steps, responsibilities and follow-up timing with customers

Maintain ownership of assigned opportunities through the customer decision, seeking an appropriate buying commitment and coordinating internal support while maintaining continuity of the account relationship.

Maintain accurate CRM records, including account plans, customer interactions, retention risks, opportunity forecasts and next actions

Engage the National Account Manager early on major or complex opportunities and strategic account risks, including lab renovations, cleanrooms, physician events, national partnership opportunities, highly complex negotiations, and pricing or contract exceptions outside the representative’s approved authority. Maintain continuity of the assigned account relationship and agree on responsibilities and next steps.

Assume responsibility for accounts referred or transferred by the Business Development Representative or National Account Manager, with a coordinated handover confirming account priorities, open opportunities, retention risks and ownership of next steps.

Team Collaboration

Serve as the first field-based relationship contact for assigned accounts, identifying and responding to account concerns and local opportunities. Coordinate service, order and operational resolution with Sales Support, Operations or the Sales Support Manager without becoming the default service desk or assuming order placement responsibilities

Collaborate with the Business Development Representative on local or segment-specific prospecting and new business opportunities, with clear agreement on lead follow-up, account handovers and ownership of next steps.

Share relevant customer feedback, competitive insights and market needs with leadership and sales team

Establish working relationships with colleagues interdepartmentally to ensure client needs are communicated and followed up appropriately

Travel and Account Coverage

Conduct scheduled virtual account meetings and targeted in-person visits within the assigned region based on account needs, retention risk, opportunity potential and travel efficiency.

Participate in tradeshows, educational programs and customer or company events as assigned; document and follow-up on resulting opportunities with the appropriate sales colleague.

Overnight travel will be required with frequency and expected proportion of time away from home base confirmed based on assigned region and visit expectations

Qualifications

1–3 years of relevant sales or account-management experience, or equivalent experience demonstrating proactive customer engagement and sales capability.

Demonstrated ability to uncover customer needs, explain value beyond price, respond to objections and follow sales opportunities through to a customer decision.

Strong communication, listening, relationship-building, organization and follow-through skills.

Ability and willingness to learn pharmacy compounding, PCCA products and services, and the needs of member pharmacies.

Ability to communicate clearly and credibly with pharmacy owners and healthcare professionals, verify technical information, and involve appropriate specialists when questions extend beyond the representative’s knowledge or authority

Demonstrated coachability, including the ability to apply feedback, learn new products and sales approaches, and take accountability for agreed actions and outcomes. Sound judgment about when to work independently and when to engage a senior colleague or specialist.

Proficiency with CRM software, Microsoft Office and virtual meeting tools.

Bachelor’s degree preferred; equivalent education and relevant experience will be considered.

Pharmacy, compounding, pharmaceutical, medical device or other healthcare experience is an asset.

Certifications:

Valid Driver’s License

Formal Sales Training, an asset

Physical Requirements

Ability to travel to pharmacy, customer and event locations and walk moderate distances between vehicles and meeting locations.

Ability to stand for extended periods, including up to eight hours during tradeshows or events.

Any additional event setup, material-handling or lifting requirements must be confirmed before posting.

Who We Are

PCCA helps pharmacists and prescribers create personalized medicine that makes a difference in patients’ lives. As a complete resource for independent compounding pharmacists, PCCA provides high-quality products, education and support to more than 3,000 pharmacy members throughout the United States, Canada, Australia and other countries around the world. Learn more at www.pccarx.com.

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More about this job

Responsibilities

The Account Representative is responsible for retaining and growing revenue within an assigned portfolio of pharmacy members through proactive relationship management and consultative sales. They identify and close sales opportunities while collaborating with internal teams to ensure customer needs are met.

Requirements

Candidates should have 1–3 years of relevant sales or account management experience and strong communication and relationship-building skills. A bachelor's degree is preferred, and experience in pharmacy, compounding, or healthcare is considered an asset.

Skills

Account Management
Sales
Relationship Management
Consultative Selling
Customer Retention
Business Development
CRM Software
Communication
Listening
Organization
Strategic Planning
Negotiation
Problem Solving
Technical Proficiency
Presentation Skills

Visa sponsorship

Not detected in the job text

Keywords

Account Representative
Sales
Account Management
Pharmacy
Compounding
Customer Retention
Business Development
CRM
Microsoft Office
Healthcare
Consultative Sales
Relationship Management
SPIN Selling
Sandler Training
Strategic Account Planning
Market Analysis
Lead Generation
Client Relations
Value-based Selling
Pharmaceuticals

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