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Added 41 mins ago
RB
Client Advisor
Royal Bank of Canada
Regina, SK
- Full-time
· World-class sales training, coaching, and development opportunities
Added 2 hours ago
J
Bilingual Sales Ops Specialist
Jobgether
Canada
- Full-time
Support the onboarding and development of new team members by providing training and guidance on internal processes.
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Mission, BC
- Full-time
Successful completion of an accredited Family/General Practice postgraduate training
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Mission, BC
- Full-time
Successful completion of an accredited Family/General Practice postgraduate training
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Mission, BC
- Full-time
Successful completion of an accredited Family/General Practice postgraduate training
Added 2 hours ago
HM
Psychiatry
Health Match BC
Mission, BC
- Full-time
Successful completion of accredited postgraduate training in Psychiatry.
Added 2 hours ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
Specialist Services: One of the pediatricians does outreach clinics in Hope (50km east of Chilliwack) to serve the large geographical areas served by the hospital. One of the pediatricians…
Added 2 hours ago
SU
Sales Specialist
Spotless Uniform Ltd.
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Role Description the Sales Specialist is a full-time hybrid role based in the Greater Vancouver Metropolitan Area, with a combination of on-site client visits and work-from-home…
Added 2 hours ago
RB
Mortgage Specialist
Royal Bank of Canada
Ottawa, ON
- Full-time
· World-class training programs and career development opportunities
Added 2 hours ago
RB
Client Advisor
Royal Bank of Canada
Ottawa, ON
- Part-time
World-class sales training, coaching, and development opportunities
Added 2 hours ago
RB
Client advisor
Royal Bank of Canada
Regina, SK
- Part-time
· World-class sales training, coaching, and development opportunities
Added 3 hours ago
R
Quality Assurance Specialist
Raytheon
Ottawa, ON
- Full-time
Compete training and professional development to align with divisional and functional needs.
Added 3 hours ago
M
Support Specialist - AI Applications
Marsh
Toronto, ON
- Full-time
…client communications for rollouts, downtime, new functionality, training, and…
Added 3 hours ago
UO
Information Technology Specialist
University of Waterloo
Waterloo, ON
- Full-time
The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the Faculty of Arts. These…
Added 3 hours ago
UO
Career Advisor
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
…education, navigating the co-op process, career curriculum development, peer advising supervision,…
Added 4 hours ago
E
Analyst III GCMSMS (Food Testing) - Eurofins Experchem Laboratories, Inc.
Eurofins
Toronto, ON
- Full-time
Reporting directly to the Department Head, the GC-MS/MS Specialist (Analyst III) will be responsible for providing advanced technical support and analysis within the Food Chemistry team for…
Added 4 hours ago
E
Scientific Specialist - Eurofins Experchem Laboratories, Inc.
Eurofins
Toronto, ON
- Full-time
The Scientific Specialist provides advanced scientific, technical, and operational leadership to support laboratory operations, research initiatives, and strategic business objectives.…
Added 4 hours ago
CO
Family Support and Resource Advocate
City of Winnipeg
Winnipeg, MB
- Full-time
…maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to…
Added 4 hours ago
RB
Mortgage Specialist
Royal Bank of Canada
Montreal, QC
- Full-time
World-class training programs and career development opportunities
Added 4 hours ago
RB
Insurance Advisor - Life, Health & Wealth
Royal Bank of Canada
St. John's, NL
- Full-time
Outstanding training programs and opportunities for career development
Added 5 hours ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
…giving regular performance feedback, and supporting recruitment, training, and practice development…
Added 5 hours ago
RI
Insurance Advisor - Life, Health & Wealth
RBC Insurance
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Outstanding training programs and opportunities for career development
Added 5 hours ago
R
Mortgage Specialist- EN
RBC
Montreal, QC
- Full-time
World-class training programs and career development opportunities
Added 5 hours ago
H
Project Risk Manager
Hays
Toronto, ON
- $130,000 to $132,000 CAD / year
- Full-time
Professional training and career development opportunities
Added 6 hours ago
ML
Reliability Planner
Maple Leaf Foods Inc
ON · Hannon, ON
- $71,000 to $103,000 CAD / year
- Part-time
The Specialist, Asset Reliability Planning role at Heritage will be responsible for the development and implementation of a Proactive Maintenance Program based on sound reliability centered…

PCCA

Account Representative (Ontario)

London, ON, N5V 5J2, Canada

Full-time

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Job details

Job type: Full-time
Experience: 1–3 years of relevant sales or account-management experience, or equivalent experience demonstrating proactive customer engagement and sales capability.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Summary

The Account Representative is responsible for retaining and growing revenue within an allocated portfolio of member pharmacies and other designated customer accounts in the assigned region. Through proactive relationship management and a consultative, value-based sales approach, the representative delivers ongoing value to pharmacies by connecting their compounding practice and business needs with relevant PCCA products, education, services and support.

The role identifies, develops and closes sales opportunities within assigned accounts and collaborates with sales support to ensure timely resolution of customer needs. The assigned portfolio may evolve over time through account referrals from the Business Development Representative or National Account Manager, transfers of account responsibility, and adjustments based on workload, account needs and travel efficiency.

Essential Responsibilities

Member Retention and Account Development

Own retention and growth objectives for specifically assigned accounts within the assigned region through proactive outreach, membership engagement, adoption and appropriate utilization of PCCA products, education, services and support.

Build relationships with pharmacy owners, pharmacists, compounding teams and other relevant decision makers

Conduct regular account reviews to understand pharmacy needs and business priorities, assess membership engagement and utilization, identify retention risks, and develop opportunities for account growth

Develop and maintain practical account plans with clear retention priorities, growth opportunities and agreed next steps. Prioritize outreach and visits across the assigned portfolio based on retention risk, growth potential and customer needs, protecting time for proactive account development.

Identify declining purchasing, reduced engagement, competitive concerns and other retention risks; coordinate timely action with the appropriate internal teams.

Connect pharmacies with relevant PCCA products, education, services and support that align with their compounding practice and business objectives.

Sales Opportunity Management/New Business Development

Identify, qualify, develop and close opportunities within assigned accounts

Conduct structured discovery conversations using established questioning principles (i.e. SPIN) to understand pharmacy needs and business challenges, present value-based recommendations, respond to objections and follow opportunities through to a customer decision

Use Sandler-style up-front agreements to establish meeting objectives and intended outcomes; confirm clear next steps, responsibilities and follow-up timing with customers

Maintain ownership of assigned opportunities through the customer decision, seeking an appropriate buying commitment and coordinating internal support while maintaining continuity of the account relationship.

Maintain accurate CRM records, including account plans, customer interactions, retention risks, opportunity forecasts and next actions

Engage the National Account Manager early on major or complex opportunities and strategic account risks, including lab renovations, cleanrooms, physician events, national partnership opportunities, highly complex negotiations, and pricing or contract exceptions outside the representative’s approved authority. Maintain continuity of the assigned account relationship and agree on responsibilities and next steps.

Assume responsibility for accounts referred or transferred by the Business Development Representative or National Account Manager, with a coordinated handover confirming account priorities, open opportunities, retention risks and ownership of next steps.

Team Collaboration

Serve as the first field-based relationship contact for assigned accounts, identifying and responding to account concerns and local opportunities. Coordinate service, order and operational resolution with Sales Support, Operations or the Sales Support Manager without becoming the default service desk or assuming order placement responsibilities

Collaborate with the Business Development Representative on local or segment-specific prospecting and new business opportunities, with clear agreement on lead follow-up, account handovers and ownership of next steps.

Share relevant customer feedback, competitive insights and market needs with leadership and sales team

Establish working relationships with colleagues interdepartmentally to ensure client needs are communicated and followed up appropriately

Travel and Account Coverage

Conduct scheduled virtual account meetings and targeted in-person visits within the assigned region based on account needs, retention risk, opportunity potential and travel efficiency.

Participate in tradeshows, educational programs and customer or company events as assigned; document and follow-up on resulting opportunities with the appropriate sales colleague.

Overnight travel will be required with frequency and expected proportion of time away from home base confirmed based on assigned region and visit expectations

Qualifications

1–3 years of relevant sales or account-management experience, or equivalent experience demonstrating proactive customer engagement and sales capability.

Demonstrated ability to uncover customer needs, explain value beyond price, respond to objections and follow sales opportunities through to a customer decision.

Strong communication, listening, relationship-building, organization and follow-through skills.

Ability and willingness to learn pharmacy compounding, PCCA products and services, and the needs of member pharmacies.

Ability to communicate clearly and credibly with pharmacy owners and healthcare professionals, verify technical information, and involve appropriate specialists when questions extend beyond the representative’s knowledge or authority

Demonstrated coachability, including the ability to apply feedback, learn new products and sales approaches, and take accountability for agreed actions and outcomes. Sound judgment about when to work independently and when to engage a senior colleague or specialist.

Proficiency with CRM software, Microsoft Office and virtual meeting tools.

Bachelor’s degree preferred; equivalent education and relevant experience will be considered.

Pharmacy, compounding, pharmaceutical, medical device or other healthcare experience is an asset.

Certifications:

Valid Driver’s License

Formal Sales Training, an asset

Physical Requirements

Ability to travel to pharmacy, customer and event locations and walk moderate distances between vehicles and meeting locations.

Ability to stand for extended periods, including up to eight hours during tradeshows or events.

Any additional event setup, material-handling or lifting requirements must be confirmed before posting.

Who We Are

PCCA helps pharmacists and prescribers create personalized medicine that makes a difference in patients’ lives. As a complete resource for independent compounding pharmacists, PCCA provides high-quality products, education and support to more than 3,000 pharmacy members throughout the United States, Canada, Australia and other countries around the world. Learn more at www.pccarx.com.

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More about this job

Responsibilities

The Account Representative is responsible for retaining and growing revenue within an assigned portfolio of pharmacy members through proactive relationship management and consultative sales. They identify and close sales opportunities while collaborating with internal teams to ensure customer needs are met.

Requirements

Candidates should have 1–3 years of relevant sales or account management experience and strong communication and relationship-building skills. A bachelor's degree is preferred, and experience in pharmacy, compounding, or healthcare is considered an asset.

Skills

Account Management
Sales
Relationship Management
Consultative Selling
Customer Retention
Business Development
CRM Software
Communication
Listening
Organization
Strategic Planning
Negotiation
Problem Solving
Technical Proficiency
Presentation Skills

Visa sponsorship

Not detected in the job text

Keywords

Account Representative
Sales
Account Management
Pharmacy
Compounding
Customer Retention
Business Development
CRM
Microsoft Office
Healthcare
Consultative Sales
Relationship Management
SPIN Selling
Sandler Training
Strategic Account Planning
Market Analysis
Lead Generation
Client Relations
Value-based Selling
Pharmaceuticals

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