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Added 7 mins ago
F
Webber - Project Manager - Infrastructure Management
Ferrovial
Hamilton, ON · CAN - Webber - Infra - Hamilton
- Full-time
Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people’s lives? At Ferrovial, we are not just a…
Added 7 mins ago
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Real Estate & Operations Lead
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Toronto, ON
- Full-time
The Senior Manager, Real Estate and Customer Experience leads property operations and customer experience across Prologis’ Greater Toronto Area portfolio. As the region’s most senior RECX…
Added 7 mins ago
BS
Full-Time Sales Associate
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Ottawa, ON
- Full-time
At Browns Shoes, we’re all about creating exceptional customer experiences filled with style, service, and passion.
Added 7 mins ago
SI
Retail Print & Services Supervisor
Staples Inc.
Nanaimo, BC
- Full-time
3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
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Souscripteur, Marché des petites et moyennes entreprises/Underwriter or Senior Underwriter, Lower Middle Market
Chubb
Montreal, QC
- Full-time
…de services supérieure. Le candidat privilégié possède de l’expérience en souscription d’assurance de biens et de dommages des entreprises et a démontré sa capacité à générer de nouveaux…
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Customer Experience Associate
TD
Yorkton, SK
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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T
PIA Client Service Associate (12M STA)
TD
Whitby, ON
- Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
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Personal Banking Associate
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- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Customer Experience Associate
TD
Renfrew, ON
- Part-time
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Personal Banking Associate
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Business Banking Associate
TD
Toronto, ON
- Full-time
…Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States…
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GH
Guest Service Supervisor
Germain Hôtels
Ottawa, ON
- Full-time
Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.
Added 7 mins ago
Future Field Leader Trainee
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The Future Field Leader Trainee supports daily store, yard, receiving, and site operations while delivering exceptional customer service in alignment with company standards. Through…
Added 7 mins ago
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Team Lead Guest Services
Germain Hôtels
AB · Calgary, AB
- Full-time
Reporting to the Guest Services Manager, the Guest Services Team Leader is responsible for ensuring the highest level of guest service and that standards are maintained for all positions…
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Manager, Machine Learning (Canada)
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
We at Clio have an amazing team that is on a mission to transform the legal experience for all, and our engineering team's goal is to deliver an incredible experience to our customers. In…
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Ottawa, ON
- Full-time
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Added 22 mins ago
Financial Analyst, Revenue, Contract (16 months)
Softchoice
Toronto, ON
…innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative…
Added 22 mins ago
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Gestionnaire de comptes en approvisionnement / Account Manager Procurement
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Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 22 mins ago
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Team Lead - Health Services
Dynacare
Toronto, ON
- Contract
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
Added 22 mins ago
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Team Leader, Mechanic Shop & Tool and Equipment Control (TEC)
EPCOR
Edmonton, AB
- Full-time
We are hiring a full-time permanent Team Leader, Mechanic Shop & Tool and Equipment Control (TEC) position working out of Aurum in Edmonton, AB.
Added 22 mins ago
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Sales Manager (Calgary South)
Trail Appliances Ltd.
Calgary, AB
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At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values…
Added 22 mins ago
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Senior Financial Analyst
New Flyer
Remote, Canada
- Full-time
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Added 22 mins ago
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Lab Assistant
Dynacare
Amherstview, ON · Belleville, ON · Cannington, ON · Kingston, ON · Northbrook, ON · Peterborough, ON · Port Hope, ON · Port Perry, ON
- Part-time
…quality metrics. You also play an important role in providing customer service to create the best possible patient experience. These can be stressful situations for patients, and you need…
Added 22 mins ago
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Lab Assistant
Dynacare
Kingston, ON
- Contract
…quality metrics. You also play an important role in providing customer service to create the best possible patient experience. These can be stressful situations for patients, and you need…
Added 22 mins ago
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Category Manager, Raw Materials
Galderma
Baie-D'Urfé, QC
- Full-time
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PCMI

Product Manager

Canada

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Job details

Experience: 6+ years prior experience in a Product Manager or related role.
Posting language: English
Posted: Oct 22, 2026

Original job description

What You’ll Do

This leadership role helps drive platform vision and execution under the strategic direction of the Chief Product Officer. A critical leader to the growth of the company, the Product Manager leads a team of Product Owners to develop and execute on the strategy for a business domain within PCRS. This includes building business cases, validating the strategy with customers, and working with their team to build a set of requirements and backlog to execute on that strategy.

The position requires the ideal candidate to have SaaS platform software experience combined with strong knowledge of the business domain and the associated operational flows in customer environments. A successful candidate is comfortable taking a hands-on approach to problem-solving and is able to work collaboratively with other Product Managers and Engineering while primarily focused on enhancing the product value within their business domain. The Product Manager must articulate strategy and requirements in terms of value delivered to the customer, and will also establish projects that see product development all the way through to adoption in the PCMI customer base.

In this role, you will:

Develop, communicate and deliver on the product strategy around a core business domain.
Develop ROI business cases and go to market value propositions around the product strategy.
Validate the strategy with customers, including a willingness to pay.
Develop and defend a roadmap (and budget to deliver the roadmap).
Set priorities for the product owner and development teams.
Participate in backlog refinement and ensure developed product meets market need.
Partner with development leadership on non-functional needs such as security, scalability, performance, and regulatory compliance (e.g., GDPR).
Be able to present strategy and associated customer value propositions to senior management to create organizational alignment.
Present roadmap and business value to customers during workshops and QBRs.
Stay up to date with industry trends, competitive landscape, and emerging technologies.
Define and track product success metrics such as adoption, retention, net revenue retention, and ARR impact.
Understand and protect the product customer base and associated revenue.
Protect the existing revenue stream and customer base by ensuring all investment evolves customers forward and no customers are left on a software “island”.
Make sure all cross functional teams are ready to support a product in market; this includes sales and services readiness, product definition, pricing, contracting and billing and more.
Develop a high performing team of product owners.
Manage day to day priorities for their team.
Develop processes to help the team efficiently translate product strategy to product backlog.
Mentor team members to grow their skill set, helping them achieve their career goals.
Provide a pathway for team member growth through PCMI.
Continuously develop professional skills and capabilities.
Pursue certifications through Pragmatic Institute or similar programs to deepen knowledge of product management best practices.
Partner with the CPO to learn product portfolio, P&L and go to market practices.

What You’ll Need to Join Our Team

Bachelor’s degree in a related field or equivalent work experience.
6+ years prior experience in a Product Manager or related role.
Experience with defining product vision, strategy, and roadmap.
Experience gathering and prioritizing product and customer requirements through market research, user feedback, and data analysis.
Experience at a SaaS or enterprise software company.
Hands-on experience working within the software development lifecycle alongside engineering teams.
Experience in the extended warranty or service contract industry preferred.
Proficiency with tools such as Jira, Confluence, and ServiceBench.
Must have experience working on large scale projects as well as handling day-to-day operational requests.
Technical acumen sufficient to engage credibly with engineering on architecture, integrations, and APIs.
Strong understanding of Agile methodologies and product development lifecycle.
Analytical mindset with the ability to make data-driven decisions.
Must be able to travel to client meetings, including internationally, approximately 10–15% of the time.

Why Work For Us

Competitive Compensation from 130,000-150,000 CAN
Comprehensive Benefit Package
Paid Time Off
Professional Development Opportunities
Employee Events

*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

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More about this job

Responsibilities

The Product Manager leads a team of Product Owners to define and execute the product strategy for a business domain within the company. They are responsible for building business cases, managing the product roadmap, and ensuring cross-functional alignment to deliver value to customers.

Requirements

Candidates must have at least 6 years of experience in product management, specifically within SaaS or enterprise software environments. A bachelor's degree is required, along with strong technical acumen and experience working within the software development lifecycle.

Skills

Product Strategy
Roadmap Development
SaaS
Enterprise Software
Agile Methodologies
Product Lifecycle Management
Data Analysis
Market Research
Jira
Confluence
ServiceBench
Business Case Development
Leadership
Stakeholder Management
Technical Acumen
API Integration

Benefits

Competitive Compensation
Comprehensive Benefit Package
Paid Time Off
Professional Development Opportunities
Employee Events

Visa sponsorship

Not detected in the job text

Keywords

Product Manager
SaaS
Product Strategy
Roadmap
Agile
Jira
Confluence
ServiceBench
GDPR
ROI
Business Domain
Product Owners
Enterprise Software
API
Architecture
Customer Value
Backlog Refinement
Market Research
Data-driven
Extended Warranty
Service Contract
Pragmatic Institute
P&L
Go-to-market
Scalability
Security
Performance
Regulatory Compliance
Product Lifecycle
Technical Acumen

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