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Family Peer Support Worker
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Type of employment: Permanent, Full Time (40 hours)

PCRS General

Family Peer Support Worker

Surrey, BC, V3T 4C2, Canada

Pay: Wage Grid 11 ($29.11 to $30.36 per hour)
Job type: Full-time
Posting language: English
Posted: Sep 25, 2026

Apply About employer

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Original job description

Pacific Community Resources Society is committed to diversity and inclusion and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples, and visible minorities.

Persons who anticipate needing accommodations for any part of the application process may contact our HR department at hr@pcrs.ca. Personal information will be kept confidential.

Last Date to Apply:

October 16, 2026

About PCRS

Pacific Community Resources Society (PCRS) is a large not-for-profit agency that serves some of the most vulnerable people in our communities from Vancouver to Hope. We work with youth and vulnerable adults in the areas of education, employment, housing, substance use and mental health, and youth and family support services. We are CARF Accredited and a Certified Living Wage Employer.

About the Program

Foundry is an integrated youth services (IYS) initiative for youth ages 12-24 throughout British Columbia (BC). Foundry removes barriers and improves care pathways for youth by supporting co-location and integration of existing resources and services for five core streams: physical and sexual health, mental health, substance use, peer support and social services. Located in Surrey City Centre, Foundry Surrey Central serves a diverse and growing community and is committed to accessible, culturally safer, youth- and family-centred care.

Hours & Conditions of Work

Regular Part Time
17.5 hours weekly
Shifts vary and but will include closing shifts (11:30-7:00pm) to accommodate caregiver need

Position Summary

Wage Grid 11 ($29.11 to $30.36 per hour)

The Family Peer Support Worker plays a key role in delivering Foundry’s integrated, family-centred care model. Drawing on their lived experience as a caregiver, they provide peer-based emotional, social, and practical support to other caregivers. They assist families with service navigation, education, and access to community resources, while helping to support centre operations. By building collaborative relationships with caregivers, youth, and service providers, they contribute to the overall well-being of families accessing Foundry services.

Responsibilities

Establishes a safe, supportive environment for families and caregivers at the Foundry centre.
Provides direct on-site services to caregivers by providing support, guidance and mentorship in the areas of information, navigation, education, resources and skill development, to support and engage
families as expert partners in their co-developed wellness goals.
Models hope and shares living or lived experiences and lessons learned to support caregivers in
achieving individual and family health and wellness goals.
Facilitates meaningful engagement and participation of families in focus groups, surveys, research, evaluation and other opportunities related to peer support to further build capacity and leadership;
Works collaboratively as an advocate and liaison between caregiver, youth, centre staff and community partners to optimize relationships between families and service providers
Collaborates with Youth Peer Support Workers at the centre to optimize the youth, young adult and family experience as it relates to the delivery of services.
Facilitates peer support and educational groups to promote skill development and engagement, as well as foster peer-peer connection and networking opportunities.
Supports the development of the Foundry peer support network on a provincial level including, but not limited to, research, evaluation and quality improvement activities and participation on select provincial
working groups.
Participates as a team member, attending team meetings, case conferences, conference calls and other
organizational activities.
Completes and maintains related records and documentation including statistics, progress reports, care plans, referrals and other duties as assigned.
Ability to work flexible hours, including occasional evenings, to meet the needs of families.

Knowledge & Competencies

Ability to deliver services with high degree of self-awareness, demonstrated ability to maintain confidentiality and work within personal and role-specific limits and boundaries
Capacity to use one's living or lived experience to promote positive connections with families at differing levels of engagement.
Knowledge and respect of the diversity of the BC population.
Broad knowledge of community resources and supports.
Ability to understand and follow a strength-based approach for sharing challenges and co-creating solutions when supporting families facing challenges.
Ability to work independently and as part of an interdisciplinary team.
Excellent planning, organizational and coordination skills with ability to multi-task.
Basic computer skills; experience with Microsoft Office, Excel, PowerPoint.

What We Offer

Equitable & Transparent Base Pay – we are a Certified Living Wage Employer
Generous paid vacation, personal and sick time; additional paid time off for life events
Additional paid holidays (ex. Easter Monday, Boxing Day)
Health Benefits Coverage with 100% employer-paid premiums - including extended health and prescriptions, dental, vision and paramedical care
Disability and Life Insurance Coverage
Employee & Family Assistance Program including preventative health & counselling
Membership in the Municipal Pension Plan with generous employer contributions
Flexible schedules and earned day off program
Full-day agency orientation and extensive training, with regular ongoing performance evaluations
In-house digital and classroom learning opportunities; staff funding for professional development
Opportunities to use your voice & participate in committees on policy, wellness, safety, JEDI and more

Eligibility varies depending on employment terms and role requirements – details for this specific opportunity will be provided on request.

Apply About employer

More about this job

Responsibilities

The Family Peer Support Worker provides emotional, social, and practical support to caregivers by leveraging their own lived experience. They act as a liaison between families and service providers while facilitating educational groups and maintaining accurate care records.

Requirements

Candidates must possess lived experience as a caregiver and demonstrate strong interpersonal and organizational skills. Proficiency in basic computer software and the ability to work flexible hours, including evenings, is required.

Skills

Peer support
Family-centred care
Service navigation
Case management
Advocacy
Conflict resolution
Mentorship
Communication
Documentation
Microsoft Office
Excel
PowerPoint
Interdisciplinary collaboration
Crisis intervention
Community resource knowledge

Benefits

Paid vacation
Paid personal time
Paid sick time
Paid holidays
Health benefits coverage
Dental care
Vision care
Paramedical care
Disability insurance
Life insurance
Employee and family assistance program
Municipal pension plan
Earned day off program
Professional development funding

Visa sponsorship

Not detected in the job text

Keywords

Family Peer Support
Integrated Youth Services
Caregiver Support
Mental Health
Substance Use
Community Resources
Social Services
Foundry
Non-profit
Living Wage Employer
CARF Accredited
Microsoft Office
Excel
PowerPoint
Case Conferences
Wellness Goals
Peer Support Network
Quality Improvement
Data Collection
Advocacy

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