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Peace Hills Insurance

Billing Manager

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: Experience: 5+ years in a relevant role with a proven track record in managing and leading teams of 5+ employees.
Posting language: English
Posted: Nov 9, 2026

Original job description

We currently have a position available for a Manager in our Billing department. Reporting to the CFO, the successful candidate will provide overall management and direction to the billing and payable team with the primary focus of ensuring the team is providing exceptional customer service and accurate posting of receivable and payable transactions. More specifically:

What You’ll Do:

Lead and Inspire: Provide strong leadership and effective management for the Billing Team, fostering a collaborative and high-performance environment.
Team Development: Monitor and enhance team performance through regular coaching, bi-weekly One-on-One (O3) meetings, and formal performance reviews.
Talent Acquisition: Actively participate in all recruitment activities for the department, ensuring we bring in top talent.
Billing Guidance: Offer expert direction and coaching on billing processes and issue resolution, ensuring seamless operations.
Workload Management: Ensure fair distribution of workload across the team, promoting equity and productivity.
Staff Coordination: Manage team scheduling and vacation planning to ensure seamless operations.
Customer Relations: Ensure calls from brokers and policyholders are handled promptly and professionally, maintaining strong, lasting relationships.
Dispute Resolution: Respond to and resolve billing disputes, working closely with internal and external stakeholders.
Process Optimization: Drive continuous improvement by ensuring that all team processes align with the company's strategic direction and are optimized for departmental efficiency.
System Enhancement: Identify opportunities for improvements in the billing system and processes, leading initiatives to boost departmental effectiveness.
Technical Collaboration: Collaborate with IT to implement changes in the receivables and payables modules, and coordinate user acceptance testing (UAT) to maintain data integrity.
Financial Accuracy: Ensure that insurance premiums are collected promptly and correctly. Additionally, oversee the completion of billing reconciliations, ensuring receivables are collected on time, accounts are accurate, and financial records are maintained with precision.
Payables Oversight: Oversee the payables process, ensuring transactions are accurately recorded and comply with the company's expense policy.
Vendor Management: Maintain the company’s master vendor file, ensuring data accuracy and reliability.
Goal Setting and Performance: Support team members in achieving SMART goals, offering opportunities for professional growth, and conducting annual performance evaluations.
Banking Liaison: Act as the primary point of contact with the company's banking representative on relevant matters.

What You’ll Bring:

Experience: 5+ years in a relevant role with a proven track record in managing and leading teams of 5+ employees.
Professional Qualifications: Relevant professional qualifications or equivalent educational experience (for eg. Bachelor’s degree, Associates, Undergrad in finance/business).
Industry Expertise: Preferably with experience in insurance underwriting or billing environments.
Leadership: Strong leadership skills with the ability to inspire and guide a diverse team.
Relationship Building: Exceptional ability to build and maintain productive relationships with both internal and external customers.
Integrity and Resilience: Honesty and resilience are essential. Candidates must be able to handle challenges with composure, maintain a positive attitude, and contribute effectively to the team without being easily discouraged.
Team Player: Strong collaborative skills are essential, with a focus on contributing positively to the team and supporting colleagues.
Technical Proficiency: Advanced knowledge of Microsoft Office Suite, particularly MS Excel.
Communication: Exceptional communication skills, with the ability to provide feedback with tact and diplomacy.
Innovative Thinking: Forward-thinking with the ability to manage multiple priorities effectively.
Problem-Solving: Strong analytical skills, confident decision-making ability, and a proactive approach to resolving challenges.
Call Center Management experience is considered an asset.
Guidewire experience is considered an asset.

What You'll Experience:

Competitive base pay with annual bonus eligibility
Healthy work-life balance including a day off every 4 weeks
Matching contributions to your Registered Pension Plan
Personal insurance reimbursement
Social events held throughout the year
Celebration of your team’s achievements each year with an annual staff appreciation event
A career in a stable and essential industry, at a company with an exceptional corporate culture and opportunities for professional development and advancement

Why Peace Hills:

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work with more than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means “kinship” and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.

Ready to apply? Send your resume and cover letter to hr@phgic.com

This job posting will remain open until a suitable candidate is found.

Apply About employer

More about this job

Responsibilities

Lead and develop the billing and payables team, oversee customer service and billing dispute resolution, and ensure accurate, timely processing of receivables and payables. Improve billing processes and systems, manage reconciliations and vendor records, coordinate with IT on system changes and testing, and serve as the banking representative liaison.

Requirements

Requires at least five years of relevant experience and a proven record of leading teams of five or more employees, along with relevant professional qualifications or equivalent education in finance or business. Candidates should bring strong leadership, relationship-building, communication, analytical, and problem-solving skills, advanced Microsoft Office and Excel knowledge, and preferably insurance underwriting or billing experience; call center management and Guidewire experience are assets.

Skills

Team Leadership
Team Development
Billing Management
Accounts Receivable
Accounts Payable
Customer Service
Dispute Resolution
Process Improvement
Workload Management
Performance Management
Financial Reconciliation
Vendor Management
Banking Relations
Microsoft Excel
Analytical Skills
Communication

Benefits

Annual Bonus Eligibility
Work-Life Balance
Day Off Every Four Weeks
Registered Pension Plan Matching Contributions
Social Events
Annual Staff Appreciation Event
Professional Development Opportunities
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Billing
Accounts Receivable
Accounts Payable
Insurance Premiums
Billing Reconciliations
Billing Disputes
Customer Service
Insurance Underwriting
Team Leadership
Performance Reviews
SMART Goals
Recruitment
Workload Management
Process Optimization
Billing Systems
Receivables Module
Payables Module
User Acceptance Testing
Data Integrity
Vendor Management
Master Vendor File
Expense Policy
Banking Relations
Microsoft Office
Microsoft Excel
Guidewire
Call Center Management

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