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Pearle Vision

EyeCare Advisor

Toronto, ON, Canada
East York, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Requisition ID: 952388

Store #: 00S474 Pearle Vision S474

Position:Full-Time

Total Rewards: Benefits/Incentive Information

At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail.

Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Job Description

GENERAL FUNCTION

The Eyecare Advisor creates exceptional value in the lives of patients by delivering exceptional patient service and ensuring all patients receives the highest quality of care. Enthusiastically satisfies patients all the time through exceptional service. Understands and brings to life NECE.

Major Duties & Responsibilities

Greets customers without delay when they enter the location.
Promptly answers the telephone in a friendly and courteous manner, taking messages, directing calls appropriately and scheduling patient visits in an efficient manner.
Determines the reason for the customer's visit; in store explains how to shop at Pearle Vision; in Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame.
Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with optician, Doctor or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
Handles and files all patient records in an organized and efficient manner.
Places contact lens orders, processes shipments and properly submits invoices for payment.
Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
Shows customers where to pick-up their glasses and sign-in upon return to the store.
Takes pride in the appearance of the store and shows initiative in keeping the displays clean, attractive and organized.
Informs management of potential safety opportunities (ie. broken tiles, furniture, etc.).
Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used appropriately.

RETAIL

Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
Assists the customer in selecting frames and lenses that are best suited for their lifestyle, prescription and price needs. Suggests improvements and recommends solutions to problems. Reinforces customer’s final selection.

DOCTOR”S OFFICE

Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
Utilizes clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed.

Basic Qualifications

High School Graduate /GED or equivalent experience
Strong communicator and listener to customers and associates.
Strong basic math skills (addition, subtraction, multiplication, division)
Sales skills
Knowledge of store merchandise
Familiarity with cash register, computers and calculators

Preferred Qualifications

Previous experience in customer service, retail or optical

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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More about this job

Responsibilities

Welcome and assist patients and customers, schedule appointments, manage records and orders, process transactions, and maintain a safe, organized store. Support optical sales by helping customers choose frames and lenses, and provide clinical assistance such as pre-examination testing and contact lens guidance.

Requirements

A high school diploma, GED, or equivalent experience is required, along with strong communication and listening skills, basic math ability, sales skills, and familiarity with merchandise and common retail equipment. Previous customer service, retail, or optical experience is preferred.

Skills

Customer Service
Communication
Active Listening
Sales
Basic Math
Product Knowledge
Appointment Scheduling
Computer Operation
Point-of-Sale Operation
Cash Handling
Prescription Review
Patient Records Management
Contact Lens Care
Pre-Examination Testing
Inventory Management
Store Organization

Benefits

Health Care
Retirement Savings
Paid Time Off
Vacation
Employee Discounts
Bonus
Commission

Visa sponsorship

Not detected in the job text

Keywords

Pearle Vision
Eyecare
Patient Service
Customer Service
Optical Retail
Appointment Scheduling
Patient Records
Prescription Review
Point-of-Sale System
Cash Handling
Insurance
Contact Lenses
Pre-Examination Testing
Optometrist Support
Frames
Lenses
Inventory Management
Shipment Processing
Store Safety
Product Knowledge

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