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Peerless Electric

Inside Sales Representative

Cornwall, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 24, 2027
Posting language: English
Posted: Oct 26, 2026

Original job description

PEERLESS ELECTRIC CO. LTD.

INSIDE SALES REPRESENTATIVE

Location: Cornwall, Ontario

POSITION SUMMARY

The Inside Sales Representative supports Peerless Electric’s sales activities through independent sales agents and customers. The role handles project inquiries, prepares and follows up on quotations, assists with lighting product selection, and coordinates with internal teams to move opportunities efficiently toward order placement.

The position combines customer service, technical quotation work, and sales follow-up. It is primarily an inside-sales role rather than a territory-based outside-sales position.

PRIMARY RESPONSIBILITIES

AGENT & CUSTOMER SUPPORT

Maintain responsive, professional communication with sales agents and customers regarding products, project requirements, quotations, pricing inquiries, and order-related questions.

Clarify the information needed to quote a project, including specifications, drawings, luminaire schedules, quantities, configuration options, bid deadlines, and requested delivery timing.

Help identify suitable standard products and possible alternatives; refer non-standard technical questions to Engineering or other responsible departments.

QUOTATIONS, PRICING & PRODUCT SELECTION

Prepare accurate, timely quotations and revisions for standard and custom lighting products using approved pricing methods and company procedures.

Review project specifications, drawings, product codes, materials, and job-costing information; identify missing details or inconsistencies before issuing a quotation.

Coordinate custom configurations, technical feasibility, material availability, costs, and lead times with Engineering, Production, Purchasing, QA, and Shipping as appropriate.

Escalate special pricing, unusual commercial terms, unconfirmed lead times, and design exceptions for approval rather than making unauthorized commitments.

QUOTATION FOLLOW-UP & ORDER HANDOVER

Follow up with agents and customers on outstanding quotations, bid status, questions, revisions, and project decisions; record outcomes and agreed next steps.

Support the transition from accepted quotation to order placement, ensuring that approved product configurations, pricing, quantities, and special requirements are documented clearly for the appropriate order-processing team.

Provide timely updates to agents and customers using information confirmed by the responsible internal departments.

SALES RECORDS & CONTINUOUS IMPROVEMENT

Maintain complete, accurate quotation and opportunity records in company systems, including OASIS where applicable, with relevant bid dates, revisions, markets/currencies, follow-up status, and order outcomes.

Help keep quotation information organized and available for sales activity reporting and operational follow-up.

Share recurring customer feedback, quotation issues, and product requests with Engineering and Production to support practical improvements.

QUALIFICATIONS

Experience in inside sales, technical quotations, estimating, or customer/agent relations; lighting, electrical products, manufacturing, or construction experience is preferred.

Ability to interpret product specifications, project drawings, quotation requirements, and costing information, with strong numerical accuracy and attention to detail.

Strong written and verbal communication, customer-service judgment, follow-up discipline, and ability to manage competing deadlines.

Comfortable with Microsoft Office and business quotation/order systems; prior OASIS or other relevant ERP/quotation software experience is an asset.

Practical lighting product and application knowledge, or the ability to develop it quickly through training.

English communication skills required; English/French bilingualism is an asset.

ROLE SCOPE & EXPECTED RESULTS

The role is measured through quotation quality and timeliness, effective follow-up, accurate records, strong service to agents and customers, and reliable coordination through order handover.

Specific performance targets and reporting arrangements will be established by management.

Regular field prospecting, territory management, and routine customer travel are not core responsibilities.

Any occasional customer or agent meetings would be arranged according to business needs and management approval.

Apply About employer

More about this job

Responsibilities

Support sales agents and customers by clarifying project requirements, selecting suitable lighting products, and preparing accurate quotations and revisions. Follow up on opportunities, maintain sales records, coordinate with internal departments, and support the handover of accepted quotations for order placement.

Requirements

Experience in inside sales, technical quotations, estimating, or customer and agent relations is sought; experience in lighting, electrical products, manufacturing, or construction is preferred. Candidates should be able to interpret specifications and drawings, communicate effectively, manage deadlines, use Microsoft Office and business systems, and develop practical lighting knowledge.

Skills

Inside Sales
Customer Service
Quotation Preparation
Quotation Follow-Up
Lighting Product Selection
Specification Interpretation
Drawing Interpretation
Pricing
Costing
Sales Coordination
Order Handover
Recordkeeping
Attention to Detail
Deadline Management
Microsoft Office
OASIS

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Sales Agents
Customer Relations
Lighting Products
Technical Quotations
Quotation Revisions
Project Specifications
Project Drawings
Luminaire Schedules
Product Selection
Pricing
Job Costing
Custom Configurations
Lead Times
Engineering
Production
Purchasing
Quality Assurance
Shipping
Order Processing
Opportunity Records
OASIS
Microsoft Office
ERP Systems
Manufacturing
Electrical Products
Construction

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