IT Support Technician (#068-AO)
- Winnipeg, MB, Canada
Annual Salary Range: $28.11 to $33.76 per hour depending on qualifications · Full-time
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Job details
- Pay
- Annual Salary Range: $28.11 to $33.76 per hour depending on qualifications
- Job type
- Full-time
- Apply by
- Experience
- College diploma or university degree in computer science or 2 years equivalent work experience.
- Posting language
- English
- Posted
Original job description
Pembina Trails School Division is committed to removing barriers to ensure employment opportunities are accessible for all applicants. If you require accommodation supports during the recruitment process, please contact: ao-humanresources-email@pembinatrails.ca
Pembina Trails School Division is committed to the principles of equity, diversity and inclusion. We encourage applications from members of equity-deserving groups with diverse abilities, backgrounds, cultures, and identities.
IT SUPPORT TECHNICIAN
START DATE: As soon as possible
Position Title: IT Support Technician
Department: Learning and Information Technologies
Reports To: Director of Learning and Information Technologies
Union Status: CUPE 5121
Location: Administration Office
Hours: Regular Full-Time (7 hours/day)
Annual Salary Range: $28.11 to $33.76 per hour depending on qualifications
Language Requirement: English
Job Description Reviewed: January 16, 2025
Purpose of Position
The Pembina Trails School Division’s Learning and Information Technologies department oversees all technology throughout its 36 schools and admin offices.
Working with Computer Technicians, the IT Support Technician ensures efficient operation of the organization's computing environment. The IT Support Technician provides hardware, software, and network support on-site and remotely to the schools and admin offices. The role involves troubleshooting, repairing, and maintaining an eclectic array of hardware, software, and applications in instructional and administrative settings.
Key Responsibilities
Duties include, but are not limited to, the following:
Skill and Knowledge – Required:
Pembina Trails School Division is committed to the principles of equity, diversity and inclusion. We encourage applications from members of equity-deserving groups with diverse abilities, backgrounds, cultures, and identities.
IT SUPPORT TECHNICIAN
START DATE: As soon as possible
Position Title: IT Support Technician
Department: Learning and Information Technologies
Reports To: Director of Learning and Information Technologies
Union Status: CUPE 5121
Location: Administration Office
Hours: Regular Full-Time (7 hours/day)
Annual Salary Range: $28.11 to $33.76 per hour depending on qualifications
Language Requirement: English
Job Description Reviewed: January 16, 2025
Purpose of Position
The Pembina Trails School Division’s Learning and Information Technologies department oversees all technology throughout its 36 schools and admin offices.
Working with Computer Technicians, the IT Support Technician ensures efficient operation of the organization's computing environment. The IT Support Technician provides hardware, software, and network support on-site and remotely to the schools and admin offices. The role involves troubleshooting, repairing, and maintaining an eclectic array of hardware, software, and applications in instructional and administrative settings.
Key Responsibilities
Duties include, but are not limited to, the following:
- Receives, triages, and responds to all incoming IT Requests, calls, and/or e-mails regarding technical problems.
- Analyzes, diagnoses, and resolves complex problems for end users, and recommends and implements corrective actions as needed.
- Installs, maintains, troubleshoots, and repairs technology hardware and peripherals.
- Installs, maintains, troubleshoots, and repairs diverse system and application software.
- Tests, and troubleshoots network cabling, audio-visual systems, and other low voltage building systems.
- Collaborates with other technology staff to ensure efficient operation of the organization's computing environment.
- Assists in maintaining accurate records in IT requests, IT asset inventories (hardware and software), configuration documents, technical specifications, and troubleshooting records.
- Assists with the deployment of new hardware.
- Performs other duties as may be assigned to support the efficient operation of the Department
Skill and Knowledge – Required:
- College diploma or university degree in computer science or 2 years equivalent work experience.
- Experience maintaining and repairing stand-alone and networked computers, mobile devices, and other hardware peripherals.
- Experience with a wide variety of operating systems, educational, productivity, and telecommunications software.
- Proven analytical and problem-solving abilities with the ability to conduct research.
- Strong organizational and time management skills, with ability to work under pressure, multi-task and prioritize.
- Strong interpersonal and communication skills (verbal and written) with the ability to work effectively with a wide range of employees with various skill levels.
- Strong customer service skills
- Keen attention to detail.
- Ability to work both independently and in a team environment.
- Must be comfortable working with heights either on a ladder or a lift.
- Experience with Microsoft M365 highly desirable.
- Prior experience in an educational environment.
- Police Information Check
- Child Abuse Registry Check
- Completion of Commit to Kids or Respect in Schools training
- New Employee Safety Orientation
- Accessible Customer Service and Accessible Employment
- Code of Conduct
- Work is performed in an office environment and in schools.
- May be required to do some heavy lifting.
- Class 5 Drivers License and reliable vehicle.
More about this job
Responsibilities
Triage and resolve IT requests, diagnose technical problems, and install, maintain, troubleshoot, and repair hardware, software, network cabling, and audio-visual systems. Support technology deployments and maintain accurate IT asset, configuration, and troubleshooting records while collaborating with technology staff.
Requirements
Requires a college diploma or university degree in computer science, or two years of equivalent work experience, along with experience supporting computers, mobile devices, peripherals, operating systems, and software. Applicants should have strong troubleshooting, customer service, communication, organizational, and teamwork skills, be comfortable working at heights, and hold a Class 5 driver's license with access to a reliable vehicle.
Skills
- IT Troubleshooting
- Hardware Repair and Maintenance
- Software Installation and Support
- Network Support
- Computer and Mobile Device Support
- Audio-Visual Systems
- Network Cabling
- Problem-Solving
- Customer Service
- Communication
- Organization and Time Management
- Multitasking and Prioritization
- IT Asset Inventory Management
- Microsoft 365
- Teamwork
- Technical Documentation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Education
Keywords
- IT Support
- Computer Science
- Hardware
- Software
- Network Support
- Computer Repair
- Mobile Devices
- Hardware Peripherals
- Operating Systems
- Educational Software
- Productivity Software
- Telecommunications Software
- Microsoft 365
- Audio-Visual Systems
- Network Cabling
- Low-Voltage Building Systems
- IT Requests
- IT Asset Inventory
- Configuration Documentation
- Troubleshooting Records
- Hardware Deployment
- Customer Service
- Educational Environment
- Police Information Check
- Child Abuse Registry Check
- Commit to Kids
- Respect in Schools
- Accessible Customer Service
- Class 5 Driver's License