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Pembina Trails School Division

IT Support Technician (#068-AO)

Winnipeg, MB, Canada

Annual Salary Range: $28.11 to $33.76 per hour depending on qualifications · Full-time

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Job details

Pay: Annual Salary Range: $28.11 to $33.76 per hour depending on qualifications
Job type: Full-time
Apply by: Nov 28, 2026
Experience: College diploma or university degree in computer science or 2 years equivalent work experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

Pembina Trails School Division is committed to removing barriers to ensure employment opportunities are accessible for all applicants. If you require accommodation supports during the recruitment process, please contact: ao-humanresources-email@pembinatrails.ca

Pembina Trails School Division is committed to the principles of equity, diversity and inclusion. We encourage applications from members of equity-deserving groups with diverse abilities, backgrounds, cultures, and identities.

IT SUPPORT TECHNICIAN

START DATE: As soon as possible

Position Title: IT Support Technician

Department: Learning and Information Technologies

Reports To: Director of Learning and Information Technologies

Union Status: CUPE 5121

Location: Administration Office

Hours: Regular Full-Time (7 hours/day)

Annual Salary Range: $28.11 to $33.76 per hour depending on qualifications

Language Requirement: English

Job Description Reviewed: January 16, 2025

Purpose of Position

The Pembina Trails School Division’s Learning and Information Technologies department oversees all technology throughout its 36 schools and admin offices.

Working with Computer Technicians, the IT Support Technician ensures efficient operation of the organization's computing environment. The IT Support Technician provides hardware, software, and network support on-site and remotely to the schools and admin offices. The role involves troubleshooting, repairing, and maintaining an eclectic array of hardware, software, and applications in instructional and administrative settings.

Key Responsibilities

Duties include, but are not limited to, the following:

Receives, triages, and responds to all incoming IT Requests, calls, and/or e-mails regarding technical problems.
Analyzes, diagnoses, and resolves complex problems for end users, and recommends and implements corrective actions as needed.
Installs, maintains, troubleshoots, and repairs technology hardware and peripherals.
Installs, maintains, troubleshoots, and repairs diverse system and application software.
Tests, and troubleshoots network cabling, audio-visual systems, and other low voltage building systems.
Collaborates with other technology staff to ensure efficient operation of the organization's computing environment.
Assists in maintaining accurate records in IT requests, IT asset inventories (hardware and software), configuration documents, technical specifications, and troubleshooting records.
Assists with the deployment of new hardware.
Performs other duties as may be assigned to support the efficient operation of the Department

Skills And Qualifications

Skill and Knowledge – Required:

College diploma or university degree in computer science or 2 years equivalent work experience.
Experience maintaining and repairing stand-alone and networked computers, mobile devices, and other hardware peripherals.
Experience with a wide variety of operating systems, educational, productivity, and telecommunications software.
Proven analytical and problem-solving abilities with the ability to conduct research.
Strong organizational and time management skills, with ability to work under pressure, multi-task and prioritize.
Strong interpersonal and communication skills (verbal and written) with the ability to work effectively with a wide range of employees with various skill levels.
Strong customer service skills
Keen attention to detail.
Ability to work both independently and in a team environment.
Must be comfortable working with heights either on a ladder or a lift.

Skill And Knowledge – Desired

Experience with Microsoft M365 highly desirable.
Prior experience in an educational environment.

Conditions of Employment

Police Information Check
Child Abuse Registry Check
Completion of Commit to Kids or Respect in Schools training
New Employee Safety Orientation
Accessible Customer Service and Accessible Employment
Code of Conduct

Working Conditions & Physical Demands

Work is performed in an office environment and in schools.
May be required to do some heavy lifting.
Class 5 Drivers License and reliable vehicle.

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More about this job

Responsibilities

Triage and resolve IT requests, diagnose technical problems, and install, maintain, troubleshoot, and repair hardware, software, network cabling, and audio-visual systems. Support technology deployments and maintain accurate IT asset, configuration, and troubleshooting records while collaborating with technology staff.

Requirements

Requires a college diploma or university degree in computer science, or two years of equivalent work experience, along with experience supporting computers, mobile devices, peripherals, operating systems, and software. Applicants should have strong troubleshooting, customer service, communication, organizational, and teamwork skills, be comfortable working at heights, and hold a Class 5 driver's license with access to a reliable vehicle.

Skills

IT Troubleshooting
Hardware Repair and Maintenance
Software Installation and Support
Network Support
Computer and Mobile Device Support
Audio-Visual Systems
Network Cabling
Problem-Solving
Customer Service
Communication
Organization and Time Management
Multitasking and Prioritization
IT Asset Inventory Management
Microsoft 365
Teamwork
Technical Documentation

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Computer Science
Hardware
Software
Network Support
Computer Repair
Mobile Devices
Hardware Peripherals
Operating Systems
Educational Software
Productivity Software
Telecommunications Software
Microsoft 365
Audio-Visual Systems
Network Cabling
Low-Voltage Building Systems
IT Requests
IT Asset Inventory
Configuration Documentation
Troubleshooting Records
Hardware Deployment
Customer Service
Educational Environment
Police Information Check
Child Abuse Registry Check
Commit to Kids
Respect in Schools
Accessible Customer Service
Class 5 Driver's License

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Jobs in Canada