Sales Account Manager

Company Description Penguin Health Inc. designs and delivers medical products created by medical professionals for medical professionals, with a focus on comfort, safety, protection, and environmental responsibility. The company is committed to transforming the healthcare experience by offering high-quality personal protective equipment and other medical products directly to end users. Penguin Health aims to set new standards in medical products, emphasizing sustainability and next-generation materials. The team is dedicated to revolutionizing the way medical professionals purchase their equipment by providing reliable, innovative, and eco-conscious solutions. #TeamPenguin reflects a culture of collaboration, innovation, and continuous improvement.

Role Description The Sales Account Manager is a full-time, on-site role based in the Hamilton & Surrounding Area. This role is responsible for managing and growing a portfolio of healthcare and medical professional accounts, building long-term relationships, and ensuring a seamless client experience. Day-to-day tasks include identifying and qualifying new leads, conducting sales presentations and product demonstrations, and negotiating pricing and contract terms in alignment with company guidelines. The Sales Account Manager will monitor customer satisfaction, respond to inquiries, resolve issues in coordination with internal teams, and maintain accurate records in CRM systems. The role also involves collaborating with marketing and operations to support product launches, gather market feedback, and contribute to sales forecasts and strategic planning.

Qualifications

• University Degree in Business, Science or related field
• 1-2 Years of sales account experience in Canada.
• Candidates should possess strong Account Management and Customer Service skills to maintain and grow relationships with healthcare clients.
• Candidates should possess Customer Satisfaction and Communication skills to understand client needs, address concerns, and provide clear, professional updates.
• Candidates should possess Lead Generation skills and a proactive sales mindset to identify opportunities, pursue new business, and meet or exceed revenue targets.
• Candidates should possess consultative selling abilities and basic knowledge of healthcare or medical products, PPE, or related industries.
• Candidates should possess proficiency with CRM tools, data entry, and reporting, as well as strong organizational and time-management skills.
• Relevant qualifications include a diploma or degree in Business, Marketing, or a related field, or equivalent experience in B2B sales or account management.
• Strong communication skills in English & French