IT & data jobs in Canada

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Added 27 days ago
T
Data Engineer II
TD
Toronto, ON
- Full-time
Provide a broad range of data engineering functions including data modeling, data quality, data profiling, data acquisition and ingestion, extract transform load (ETL), metadata enrichment…
Added 27 days ago
LI
Salesforce Business System Analyst
LanceSoft, Inc.
Toronto, ON
- $55 to $60 CAD / hour
- Contract
Strong understanding of Salesforce configuration, customization, data models, workflows, integrations, and application architecture.
Added 27 days ago
AL
Business System Analyst
Artech L.L.C.
Toronto, ON
- Contract
Added 27 days ago
EC
IT Service Desk Analyst (8-month Co-op)
Esri Canada
Toronto, ON
- Internship
Added 27 days ago
C
Senior Consultant - Data Analyst
Cognizant
Mississauga, ON
- Full-time
What You Must Have To Be Considered
Added 27 days ago
TW
Senior IT Systems Administrator
TPD® Workforce Solutions
Langley (District), BC · Langley, BC
- $95,000 to $110,000 CAD / year
- Full-time
Langley, BC | Hybrid (4 days in office, 1 day remote) | Full-Time, Permanent
Added 27 days ago
C
Technical Project Manager (AML)
CGI
Halifax, NS
- Full-time
Facilitate collaboration among Compliance, Legal, Business Data Stewardship, Engineering, Architecture, Product, and software development teams to align business requirements with technical…
Added 27 days ago
R
Business Systems Analyst - Entry (Procurement Analyst)
Raise
Toronto, ON
- Full-time
Location: Toronto, ON - Hybrid (1-3 days per week) · Must Have Requirement
Added 27 days ago
CS
Data Engineer – Azure Databricks / Data Modeling
Confiar Services
Toronto, ON
- Contract
Data Engineer – Azure Databricks / Data Modeling / Data Lineage
Added 27 days ago
SI
Technical Business Analyst
Spruce InfoTech Inc.
Toronto, ON
- Contract
Added 27 days ago
P
Data Scientist
Pelmorex
Oakville, ON
- Full-time
We are seeking a versatile and highly skilled Data Scientist to join our dynamic team. This role is pivotal in driving data-driven decision-making across our B2B initiatives, with…
Added 27 days ago
Systems Administrator I
AMS of UBC
Vancouver, BC
Added 27 days ago
C
Cyber Security Analyst
CYBERWELL
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Following onboarding and training, this position will primarily support our night shift as part of CYBERWELL’s 24/7/365 security operations model · Participation in a 24/7/365 coverage model, with primary assignment to night shift following completion of onboarding and training
Added 27 days ago
P
Data Scientist
Pelmorex
Oakville, ON
- Full-time
We are seeking a versatile and highly skilled Data Scientist to join our dynamic team. This role is pivotal in driving data-driven decision-making across our B2B initiatives, with…
Added 27 days ago
IG
Deskside Support Technician
Insight Global
Saint John, NB
- $20 to $23 CAD / hour
- Contract
Added 27 days ago
TD
French Speakers - Online Data Analyst
TELUS Digital
Remote, Canada
- $16 to $17 CAD / hour
- Contract
- Remote
…discover, to find their way. But maps are only as accurate as the data behind them, and data is only as trustworthy as the people who verify it. Your knowledge of Canada's geography, local…
Added 27 days ago
MP
Greenhouse Systems Administrator
Mastronardi Produce
Kingsville, ON
- Full-time
Must have an expert understanding of Excel and Microsoft Project · Must have manual dexterity to perform computer skills
Added 27 days ago
TI
Senior DataOps / Cloud Data Engineer
Teckhorizon Inc
Toronto, ON
- Contract
The client is seeking a highly experienced Senior DataOps / Cloud Data Engineer to design, develop, automate, optimize, and maintain enterprise-scale data pipelines and cloud-based data…
Added 27 days ago
IG
Network Technician
Insight Global
Mackenzie, BC
- $40 to $45 CAD / hour
- Contract
3 to 7 years of hands-on experience in structured cabling, fiber optic installation, or data center deployment
Added 27 days ago
B
DataOps/Cloud Data Engineer - Senior (ETL/Databricks experience)
Bevertec
Toronto, ON
- Contract
Job Role: DataOps/Cloud Data Engineer - Senior (ETL/Databricks experience)
Added 27 days ago
ES
Technical Support Engineer L2
EN3 Solutions Ltd. (Canada)
Mississauga, ON
- Full-time
Availability for rotational morning and night shifts as required
Added 27 days ago
WT
Data Engineer
Wissen Technology
Montreal, QC
- Full-time
Mode of Work: Onsite 3-4 days per week
Added 27 days ago
SS
Application Support Analyst
Soho Square Solutions
Montreal, QC
- Contract
Knowledge Core Banking applications and/or data warehousing preferred
Added 27 days ago
E
Analyste Fonctionnel en Gestion de Contenu d’Entreprise (ECM)
Experis
Montreal, QC
- Contract
Added 27 days ago
E
Data Architect
Entellux
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for a hands-on Data Architect to support a strategic data controls and governance initiative. This role will be responsible for assessing data flows, designing remediation…

Service Desk Analyst

Toronto, ON, Canada

Expected Compensation: The salary for this position begins at $51,425 and will be determined based on experience. · Full-time

Apply on LinkedIn About employer

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Job details

Pay: Expected Compensation: The salary for this position begins at $51,425 and will be determined based on experience.
Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Original job description

Service Desk Analyst

Location: 320 Front Street, Toronto, Ontario. This role is in-office, five days per week, with occasional event support outside of regular working hours.

Posting Type: This posting is for an existing vacancy, and we are actively accepting applications.

Expected Compensation: The salary for this position begins at $51,425 and will be determined based on experience.

Changing the world, one book at a time.

As a team of dedicated book-loving professionals, we discover, shape, and share content that nurtures thoughts, dreams, and conversations around the globe, ensuring that new and established voices are heard.

We’re looking for a service-oriented, collaborative, and solutions-focused Service Desk Analyst to join our IT team at Penguin Random House Canada.

Do you enjoy solving technical problems and helping people get the most out of their technology? Are you comfortable troubleshooting everything from laptops and connectivity issues to meeting-room technology? Do you take pride in delivering excellent customer service and staying calm and solutions focused when an issue needs to be resolved quickly?

We’re looking for someone who combines strong technical troubleshooting skills with a customer-first approach. You’ll be a key point of contact for employees across Penguin Random House Canada, helping resolve technology issues, supporting meetings and events, preparing and deploying hardware, and contributing to IT projects that keep our teams productive and connected.

Your contribution to the story:

At Penguin Random House Canada, you’ll be part of a vibrant and growing company that is home to acclaimed authors such as Margaret Atwood, Cherie Dimaline, Chris Hadfield, Zadie Smith, Naomi Klein, Colson Whitehead, Salman Rushdie, Sarah Polley, Jody Wilson-Raybould, Emily Henry, Cormac McCarthy, Celeste Ng and John Irving, among many other brilliant writers.

Reporting to the Director, IT, Office Services & Warehousing, you will provide frontline technical support to employees across Penguin Random House Canada, helping maintain the hardware, software, systems, and peripheral equipment our teams rely on every day.

You’ll respond to incoming support requests, troubleshoot and resolve technical issues, support employee onboarding and training, and prepare and deploy hardware. You’ll also play an important role in supporting meetings and corporate events, including AV setup, room configuration, technology testing, troubleshooting, and live event support.

Working closely with colleagues across the organization and the broader IT team, you’ll help ensure issues are resolved or escalated efficiently, employees are kept informed, and recurring or broader technology issues are identified quickly.

What you’ll do:

Provide responsive Level 1 technical support to employees, delivering a high level of customer service while troubleshooting hardware, software, connectivity, and other day-to-day technology issues.
Manage incoming support tickets and inquiries, diagnosing problems, determining appropriate solutions, and following through to resolution or escalation.
Provide technical and logistical support for meetings and corporate events, including AV setup, room configuration, technology testing, troubleshooting, and live event support to ensure a seamless experience for presenters and attendees.
Onboard new employees into common systems and provide refresher training and technology guidance as required.
Receive, prepare, test, and distribute laptops and other computing hardware.
Document issue resolution, support activity, and the movement of IT assets.
Troubleshoot basic network and connectivity issues.
Identify patterns or signs of broader technical issues and escalate them to the appropriate IT team member.
Work with external vendors and technicians when on-site support is required.
Contribute to IT projects, including hardware rollouts, operating-system upgrades, and other technology changes.

Experience and knowledge you’ll bring (qualifications):

A degree or diploma in computer science, information technology, or related field is an asset.
1–2 years of relevant experience in technical support, desktop support, service desk support, or a similar customer-facing technical role is preferred.
Proficiency with Windows is required, working knowledge of Mac OS is a nice to have
Experience with remote desktop applications and help desk or ticketing software.
Experience supporting meeting-room technology, AV equipment, meetings, or events is preferred.
Excellent customer-service and interpersonal skills, with the ability to support employees at all levels of the organization.
Strong troubleshooting, problem-solving, and critical-thinking skills.
Good written and verbal English communication skills, including the ability to explain technical information clearly to non-technical users.
Strong organizational and time-management skills, with the ability to prioritize multiple incoming requests based on urgency and impact.
The ability to work independently while collaborating effectively as part of an IT team.
A willingness and ability to learn new technologies, systems, and products.
Relevant IT certifications are considered an asset.
Proficiency with Microsoft Office Suite and collaborative digital tools, including Teams and Asana.
An inclusive approach, supported by cultural competency and a proven ability to collaborate with people from a wide range of diverse backgrounds.
Enhanced knowledge, awareness, and experience with the culture and history of any community that has faced marginalization is considered a plus.
And of course, a deep passion for books!

This role is expected to work five days per week from our office located at 320 Front Street West, Toronto, ON. Therefore, candidates should reside within the commuting distance of our office.

To apply, please submit a cover letter and resume by Monday, October 5, 2026. We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.

We are actively seeking to add team members from communities with lived experiences of marginalization and underrepresentation. We respect and value each individual and their lived experiences and are committed to creating a more diverse team and establishing a culture of belonging. If you self-identify as Black, Indigenous, a person of colour, a member of the LGBTQIA2S+ community or another marginalized group, we strongly encourage you to apply.

Please contact Human Resources at hrcanada@penguinrandomhouse.com or 416-364-4449 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

We do not use artificial intelligence to screen or assess applicants. However, we may use artificial intelligence (AI) tools to support parts of the hiring process, such as supporting administrative aspects of the recruitment process. These tools assist our recruitment team but do not replace human judgment at any part of the process. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Provide frontline technical support for hardware, software, and connectivity issues while managing incoming support tickets. Assist with AV setup and technical support for corporate meetings and events to ensure seamless operations.

Requirements

Requires 1-2 years of experience in technical or desktop support and proficiency with Windows operating systems. A degree or diploma in information technology or a related field is considered an asset.

Skills

Technical troubleshooting
Customer service
Hardware deployment
Software support
AV equipment support
Ticketing software
Windows
Mac OS
Network troubleshooting
Microsoft Office Suite
Teams
Asana
Communication skills
Problem-solving
Time management
Critical thinking

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Support
Desktop Support
Hardware
Software
Connectivity
AV Equipment
Ticketing Software
Windows
Mac OS
Remote Desktop
Microsoft Office
Teams
Asana
Technical Troubleshooting
Customer Service
Onboarding
Network Troubleshooting
IT Projects
Publishing

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IT & data jobs in Canada

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Advertised starting pay

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IT & data jobs in Canada