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Added 1 hour ago
Early Careers: Intern Conversion Only - Corporate Risk and Broking (CRB) Graduate Development Program Analyst – Broking Placement – Toronto 2027
WTW
Toronto, ON
$65,000 to $70,000 CAD / year
Full-time
WTW’s Placement teams deliver superior results for our clients’ business and risk management needs through deep product and industry expertise. The role of a broker is to help our clients…
Added 2 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Process master data requests in accordance with data governance policies and guidelines, within the defined service level agreements
Added 4 hours ago
Intern, Full Stack Software Engineer - Team Pickle - Winter 2027
Capital One
Toronto, ON
Full-time
Team Pickle is responsible for building an internal onboarding experience tool from the ground up. The team will contribute to requirements definition, frontend UI development, backend…
Added 4 hours ago
Intern, Full Stack Software Engineer - Team Sprout - Winter 2027
Capital One
Toronto, ON
Full-time
Team Sprout is on a journey to transform the new hire onboarding experience by replacing manual administrative friction with seamless innovation. Our objective is to fully automate the…
Added 8 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Process master data requests in accordance with data governance policies and guidelines, within the defined service level agreements
Added 8 hours ago
Business Systems Analyst II - Forward Summit East 2026
TD
Toronto, ON
Full-time
May support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology…
Added 10 hours ago
Business Analyst - Junior - RQ00692
S M Software Solutions Inc
Toronto, ON
Internship
Three Junior Business Analyst contingent resources are required to support the Agency’s EHR Onboarding workstream and related digital health service access activities.
Added 11 hours ago
Executive Operations Coordinator
Fundmetric
Halifax, NS
Full-time
…month end, send invoice reminders so receivables don't sit and keep our vendor accounts clean. That includes telecom and software subscriptions, removing seats when people leave, catching…
Added 12 hours ago
IT Support Analyst Student
BURNCO Rock Products Ltd
Calgary, AB
Full-time
…Information Technology? Do you enjoy tackling technical challenges and assisting others with their tech needs? We are #hiring an IT Support Student for a 4-month work term commencing May…
Added 12 hours ago
Associate Program Analyst (New Grad)
Okta
Toronto, ON
Help assess current systems, best practices, quality, and service by gathering data and documenting findings to support improvements that keep operations aligned with growing business needs.
Added 14 hours ago
Canadian Commercial Banking Associate
TD
Markham, ON
Full-time
TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector,…
Added 14 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Process master data requests in accordance with data governance policies and guidelines, within the defined service level agreements
Added 14 hours ago
Tech Connect Analyst Co-op
CIBC
Toronto, ON
Full-time
Technology Operations supports the tools, devices, and day-to-day services that help our teams work effectively across the business. As a Tech Connect Analyst Co-op, you'll support…
Added 14 hours ago
Analyst, Data Insights & Business Transformation (12 Months Fixed Term Contract/Secondment)
CIBC
Toronto, ON
Full-time
The Client Services & Data Management (CSDM) team holds a global mandate for client onboarding across Capital Markets lines of business. The team is responsible for managing end-to-end…
Added 15 hours ago
Senior Consultant - Microsoft Sentinel and Defender Engineer
EY
Winnipeg, MB · Toronto, ON · Quebec, QC · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Waterloo, ON · Calgary, AB
Develop Microsoft Sentinel workbooks and service dashboards that provide actionable views of threats, incidents, coverage, operational performance, and data ingestion.
Added 15 hours ago
Associate Program Analyst (New Grad)
Okta
Toronto, ON
$77,000 USD / year
Full-time
Help assess current systems, best practices, quality, and service by gathering data and documenting findings to support improvements that keep operations aligned with growing business needs.
Added 15 hours ago
Financial Analyst
AECOM
Markham, ON
$55,000 to $70,000 CAD / year
Full-time
AECOM Canada is seeking a motivated and analytical Financial Analyst to join our Finance Development Program in a new position to be based in Markham, ON. This role is designed for recent…
Added 15 hours ago
CRM Systems Analyst
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Vaughan, ON
Full-time
The role of Technical Systems Analyst is pivotal to Grand & Toy's exciting journey of implementing a robust, enterprise-wide CRM platform, with Dynamics 365 CE at its core. With Sales,…
Added 16 hours ago
Senior Analyst – Operations and Assurance
Brookfield
Toronto, ON
Full-time
The Senior Security Analyst - Security Operations & Assurance is a senior security generalist responsible for supporting day-to-day security operations and responding flexibly to evolving…
Added 17 hours ago
Junior IT Analyst
Weldco-Beales MFG Alberta Ltd
Langley (District), BC
$60,000 to $75,000 CAD / year
Full-time
The Junior IT Analyst provides front-line technical support and assists with the reliable and secure operation of company technology. This entry-level role is suited to a recent graduate…
Added 18 hours ago
Customer Success Coordinator / Coordonnateur ou coordonnatrice, succès client
Fundica
Montreal, QC
Full-time
…relationship with our clients. You will listen to our clients, manage onboarding and training, and then drive customer satisfaction, retention, and long-term…
Added 19 hours ago
Human Resources Information System Analyst
Kelly Services (Canada), Ltd.
Calgary, AB
Contract
We are seeking a highly skilled HR Analyst to join our dynamic team. Reporting to the Manager, HR Services, the HR Analyst will contribute to the efficient and reliable operation of the HR…
Added 19 hours ago
McMaster (DeGroote School of Business) Recruitment Event - September 28, 2026
TD
Hamilton, ON · Brantford, ON · Toronto, ON · Burlington, ON
Full-time
TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector,…
Added 20 hours ago
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
Full-time
Process master data requests in accordance with data governance policies and guidelines, within the defined service level agreements
Added 20 hours ago
Senior Analyst – Operations and Assurance
Brookfield Asset Management
Toronto, ON · Brookfield Place
Full-time
The Senior Security Analyst - Security Operations & Assurance is a senior security generalist responsible for supporting day-to-day security operations and responding flexibly to evolving…

Penguin Random House Canada

Service Desk Analyst

Toronto, ON, Canada

Pay: Expected Compensation: The salary for this position begins at $51,425 and will be determined based on experience.
Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

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Applications open in a new tab.

Original job description

Service Desk Analyst

Location: 320 Front Street, Toronto, Ontario. This role is in-office, five days per week, with occasional event support outside of regular working hours.

Posting Type: This posting is for an existing vacancy, and we are actively accepting applications.

Expected Compensation: The salary for this position begins at $51,425 and will be determined based on experience.

Changing the world, one book at a time.

As a team of dedicated book-loving professionals, we discover, shape, and share content that nurtures thoughts, dreams, and conversations around the globe, ensuring that new and established voices are heard.

We’re looking for a service-oriented, collaborative, and solutions-focused Service Desk Analyst to join our IT team at Penguin Random House Canada.

Do you enjoy solving technical problems and helping people get the most out of their technology? Are you comfortable troubleshooting everything from laptops and connectivity issues to meeting-room technology? Do you take pride in delivering excellent customer service and staying calm and solutions focused when an issue needs to be resolved quickly?

We’re looking for someone who combines strong technical troubleshooting skills with a customer-first approach. You’ll be a key point of contact for employees across Penguin Random House Canada, helping resolve technology issues, supporting meetings and events, preparing and deploying hardware, and contributing to IT projects that keep our teams productive and connected.

Your contribution to the story:

At Penguin Random House Canada, you’ll be part of a vibrant and growing company that is home to acclaimed authors such as Margaret Atwood, Cherie Dimaline, Chris Hadfield, Zadie Smith, Naomi Klein, Colson Whitehead, Salman Rushdie, Sarah Polley, Jody Wilson-Raybould, Emily Henry, Cormac McCarthy, Celeste Ng and John Irving, among many other brilliant writers.

Reporting to the Director, IT, Office Services & Warehousing, you will provide frontline technical support to employees across Penguin Random House Canada, helping maintain the hardware, software, systems, and peripheral equipment our teams rely on every day.

You’ll respond to incoming support requests, troubleshoot and resolve technical issues, support employee onboarding and training, and prepare and deploy hardware. You’ll also play an important role in supporting meetings and corporate events, including AV setup, room configuration, technology testing, troubleshooting, and live event support.

Working closely with colleagues across the organization and the broader IT team, you’ll help ensure issues are resolved or escalated efficiently, employees are kept informed, and recurring or broader technology issues are identified quickly.

What you’ll do:

Provide responsive Level 1 technical support to employees, delivering a high level of customer service while troubleshooting hardware, software, connectivity, and other day-to-day technology issues.
Manage incoming support tickets and inquiries, diagnosing problems, determining appropriate solutions, and following through to resolution or escalation.
Provide technical and logistical support for meetings and corporate events, including AV setup, room configuration, technology testing, troubleshooting, and live event support to ensure a seamless experience for presenters and attendees.
Onboard new employees into common systems and provide refresher training and technology guidance as required.
Receive, prepare, test, and distribute laptops and other computing hardware.
Document issue resolution, support activity, and the movement of IT assets.
Troubleshoot basic network and connectivity issues.
Identify patterns or signs of broader technical issues and escalate them to the appropriate IT team member.
Work with external vendors and technicians when on-site support is required.
Contribute to IT projects, including hardware rollouts, operating-system upgrades, and other technology changes.

Experience and knowledge you’ll bring (qualifications):

A degree or diploma in computer science, information technology, or related field is an asset.
1–2 years of relevant experience in technical support, desktop support, service desk support, or a similar customer-facing technical role is preferred.
Proficiency with Windows is required, working knowledge of Mac OS is a nice to have
Experience with remote desktop applications and help desk or ticketing software.
Experience supporting meeting-room technology, AV equipment, meetings, or events is preferred.
Excellent customer-service and interpersonal skills, with the ability to support employees at all levels of the organization.
Strong troubleshooting, problem-solving, and critical-thinking skills.
Good written and verbal English communication skills, including the ability to explain technical information clearly to non-technical users.
Strong organizational and time-management skills, with the ability to prioritize multiple incoming requests based on urgency and impact.
The ability to work independently while collaborating effectively as part of an IT team.
A willingness and ability to learn new technologies, systems, and products.
Relevant IT certifications are considered an asset.
Proficiency with Microsoft Office Suite and collaborative digital tools, including Teams and Asana.
An inclusive approach, supported by cultural competency and a proven ability to collaborate with people from a wide range of diverse backgrounds.
Enhanced knowledge, awareness, and experience with the culture and history of any community that has faced marginalization is considered a plus.
And of course, a deep passion for books!

This role is expected to work five days per week from our office located at 320 Front Street West, Toronto, ON. Therefore, candidates should reside within the commuting distance of our office.

To apply, please submit a cover letter and resume by Monday, October 5, 2026. We appreciate the interest of all applicants; however, only those candidates selected for an interview will be contacted.

We are actively seeking to add team members from communities with lived experiences of marginalization and underrepresentation. We respect and value each individual and their lived experiences and are committed to creating a more diverse team and establishing a culture of belonging. If you self-identify as Black, Indigenous, a person of colour, a member of the LGBTQIA2S+ community or another marginalized group, we strongly encourage you to apply.

Please contact Human Resources at [email protected] or 416-364-4449 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

We do not use artificial intelligence to screen or assess applicants. However, we may use artificial intelligence (AI) tools to support parts of the hiring process, such as supporting administrative aspects of the recruitment process. These tools assist our recruitment team but do not replace human judgment at any part of the process. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Provide frontline technical support for hardware, software, and connectivity issues while managing incoming support tickets. Assist with AV setup and technical support for corporate meetings and events to ensure seamless operations.

Requirements

Requires 1-2 years of experience in technical or desktop support and proficiency with Windows operating systems. A degree or diploma in information technology or a related field is considered an asset.

Skills

Technical troubleshooting
Customer service
Hardware deployment
Software support
AV equipment support
Ticketing software
Windows
Mac OS
Network troubleshooting
Microsoft Office Suite
Teams
Asana
Communication skills
Problem-solving
Time management
Critical thinking

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
IT Support
Desktop Support
Hardware
Software
Connectivity
AV Equipment
Ticketing Software
Windows
Mac OS
Remote Desktop
Microsoft Office
Teams
Asana
Technical Troubleshooting
Customer Service
Onboarding
Network Troubleshooting
IT Projects
Publishing

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